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Salesforce Experience Cloud vs. UiPath Automation Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A

    UiPath Automation Platform

    Score8.7 out of 10
    N/AUiPath's agentic platform combines the company's Robotic Process Automation (RPA) solution for automating repetitive tasks with agentic automation. By unifying agentic AI, automation, BPM, and process intelligence, the platform gives organizations control to design, run, and optimize new agentic processes.

    $25

    per month (for 1 user with basic tier features)

    Pricing
    Salesforce Experience CloudUiPath Automation Platform
    Editions & Modules
    No answers on this topic
    Automation Cloud Basic
    $25
    per month 1 user, 1 basic platform tier
    Automation Cloud Enterprise
    Contact Sales
    Enterprise Medium Business
    Contact Sales
    Automation Cloud Standard
    Contact Sales
    Automation Cloud Basic
    starting at $25
    per month 1 user, 1 basic platform tier
    Automation Suite
    Contact Sales
    Offerings
    Pricing Offerings
    Salesforce Experience CloudUiPath Automation Platform
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce Experience CloudUiPath Automation Platform
    Considered Both Products
    Salesforce
    No answer on this topic
    UiPath
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    45 Answers
    100%
    Would buy again
    99 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    37 Answers
    99%
    Delivers good value for the price
    91 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    45 Answers
    98%
    Happy with the feature set
    97 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    28 Answers
    95%
    Lived up to sales and marketing promises
    78 Answers
    Implementation went as expected
    91%
    Implementation went as expected
    30 Answers
    99%
    Implementation went as expected
    95 Answers
    Best Alternatives
    Salesforce Experience CloudUiPath Automation Platform
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    Egnyte
    Score9.3 out of 10
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    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    IBM Robotic Process Automation
    Score8.4 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Automation Anywhere
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce Experience CloudUiPath Automation Platform
    Likelihood to Recommend
    8.9
    (71 ratings)
    8.8
    (195 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    8.0
    (8 ratings)
    Usability
    8.2
    (15 ratings)
    8.0
    (7 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    9.1
    (5 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (18 ratings)
    8.0
    (82 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    9.4
    (4 ratings)
    7.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Salesforce Experience CloudUiPath Automation Platform
    Likelihood to Recommend
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
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    UiPath
    UiPath Automation Platform is well-suited for automating repetitive and time-consuming tasks such as invoice processing, data entry, and report generation. By using UiPath Automation Platform, employees can focus on more strategic tasks, which leads to increased efficiency. Additionally, UiPath Automation Platform is highly effective at automating rule-based processes, such as financial processes like bank statement reconciliation, account payable, and account receivable processes that follow a set of predetermined rules.
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    Pros
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
    Read full review
    UiPath
    • UiPath is very simple to learn.
    • Any type of application can be automated (Desktop Application, Web Application and also applications reachable only via remote technologies such as Citrix, Remote Desktop and so on).
    • The writing of a process code takes place entirely through the use of objects. In the event that there were no objects capable of solving a particular problem, it is possible to use some languages of the .net platform such as: VB.net, C#.
    • It is easy to scale the solution by adding more robots to run a process in case the solution requires more performance in the future.
    • It can also be used by functional analysts to design the flow to be automated.
    • An academy is available online where basic and advanced courses can be taken. It is also possible to take a completely free basic certification.
    Incentivized
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    Cons
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
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    UiPath
    • As I mentioned, Excel automation is not very effective, there are a number of packages to add, but there is nothing as smooth as a good macro.
    • Working with selectors is certainly challenging and UiPath does a good job with that, but there is room for improvement since the interface could be smarter in selecting the right attributes and warn the user if something is not properly setup.
    Incentivized
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    Likelihood to Renew
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
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    UiPath
    This platform has so much potential and have been garnering a lot of attention by proving benefits in terms of saving operational and manpower costs. I am sure with minute efforts we were able to achieve our ROI and the same is the case with many of our customers whom we have been working around Digital Automation initiatives.
    Incentivized
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    Usability
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
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    UiPath
    There are two main reasons with this rating 1. UiPath Automation Platform requires the old school type of Change Weather management, Which actually eats a lot of time to manage and roll out the recent changes. There is not something kind of CI/CD when you are developing the things With UiPath Automation Platform. 2. Very high development and maintenance cost, which actually decrease its usability.
    Incentivized
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    Reliability and Availability
    Salesforce
    No answers on this topic
    UiPath
    Its a cloud based platform which is easily available and used
    Incentivized
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    Performance
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
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    UiPath
    It has proved and provided good performance across platforms and technologies.
    Incentivized
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    Support Rating
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
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    UiPath
    UiPath RPA has an exceptional studio interface. It has been a year and so since I am using UiPath RPA. Whether it is some my personal task to scrape information & links from the Journal or find a specific character string from multiple PDF collection using OCR, UiPath RPA has made its roots to our technological ecosystem
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    UiPath
    Video material supported by text. The training has evolved a lot in the past 3 years to become more attractive. Specific training tracks exist for the different roles in RPA development, where everyone is expected to learn basic development.
    Incentivized
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    Implementation Rating
    Salesforce
    No answers on this topic
    UiPath
    The implementation was quick and practical
    Incentivized
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    Alternatives Considered
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
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    UiPath
    As compared to other products, we require programming knowledge and concepts to work but UiPath is for everyone. It provides us extensive event logging at various stages and effective exception handling for applications and business. It increases our agility and enhances the overall productivity further by using the source control SVC. The solution that we implemented is also very scalable in terms of incorporating new requirements.
    The open source tools require lots of IT effort in order to set up and maintain over time. UiPath is like a complete package and customer service is also active in terms of solving issues arising while automating procession on a day to day basis.
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    Scalability
    Salesforce
    No answers on this topic
    UiPath
    It can be widely used across various departments regardless of platform the product,processes, use cases are build on.
    Incentivized
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    Return on Investment
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
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    UiPath
    • We are well on our way to automating our expenses, saving so many hours for project managers and engagement managers.
    • Proofs-of-concept excite our clients, though we are yet to make a sale on a project.
    • UiPath specifically has incited interest with our apprentices and has led them to join the RPA team.
    Incentivized
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    ScreenShots