SAP NetWeaver BPM vs. ServiceNow App Engine vs. UiPath Automation Platform

If your organization is heavily invested in SAP as an enterprise wide solution already, BPM is really your only option. Solid, seamless integration, smooth workflow, and data trails for business analysis are impeccable. If you aren't already heavily invested, key questions to ask would be - Am I using too big a hammer? The results are impressive, no doubt, but the integration of BPM is demanding. A less-demanding, more intutive tool like Winshuttle or even AR Projekt that hooks in to SAP might be a simpler option

I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.

Incentivized

UiPath Enterprise RPA is one of the most advanced robotic automation solution in the market and has capabilities lot more than a regular AI tool as it also take care of your unattended data and workflows equally efficient. This can be a very appropriate and useful tool for the organizations who have to go through management of set workflows and data in their routine business needs.

Incentivized

• Integrated well with SAP ERP/CRM
• Comes with adequate tools that help define business rules/processes and also monitoring them and managing exceptions

Incentivized

• App Engine can be used by non-developers to create Applications on the go, without coding.
• App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
• App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.

Incentivized

• UiPath is actually easy to learn, the training material is effective and to the point. UiPath certainly has the capabilities to automate manual repetitive tasks that involve any platform, with a stronger preference for websites.
• There is room from improvement when dealing with Excel automation, but the solution is to create Excel macros and have the robot to call it, making it a great team solution.

Incentivized

• Live readings would be nice.
• Easier to maneuver
• Work with all systems with the press of one keystroke

Incentivized

• The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
• It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.

Incentivized

• Sometimes it is difficult to find the objects locators using UiPath especially on Legacy Platforms.
• The licencing cost per user is higher when compared to other RPA tools available in market.
• Non availability of maximize option in Property edit box, argument value edit box is another flaw.

Incentivized

As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency

There are limited use cases where we are just using the service now app engine as of now

Incentivized

This platform has so much potential and have been garnering a lot of attention by proving benefits in terms of saving operational and manpower costs. I am sure with minute efforts we were able to achieve our ROI and the same is the case with many of our customers whom we have been working around Digital Automation initiatives.

Incentivized

Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction

Incentivized

There are two main reasons with this rating 1. UiPath Automation Platform requires the old school type of Change Weather management, Which actually eats a lot of time to manage and roll out the recent changes. There is not something kind of CI/CD when you are developing the things With UiPath Automation Platform. 2. Very high development and maintenance cost, which actually decrease its usability.

Incentivized

Almost 100% available on time

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Its a cloud based platform which is easily available and used

Incentivized

It has proved and provided good performance across platforms and technologies.

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We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

UiPath RPA has an exceptional studio interface. It has been a year and so since I am using UiPath RPA. Whether it is some my personal task to scrape information & links from the Journal or find a specific character string from multiple PDF collection using OCR, UiPath RPA has made its roots to our technological ecosystem

Incentivized

Video material supported by text. The training has evolved a lot in the past 3 years to become more attractive. Specific training tracks exist for the different roles in RPA development, where everyone is expected to learn basic development.

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

The implementation was quick and practical

Incentivized

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.

Incentivized

There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.

Incentivized

Ease of use: UiPath Automation Platform has a drag-and-drop interface that makes it easy to create and manage automation workflows. It also has a large community of developers who have created pre-built automation components that can be easily integrated into workflows. EdgeVerve AssistEdge, on the other hand, has a more complex interface that may require additional training. Scalability: UiPath Automation Platform is highly scalable, which means it can handle large volumes of data and processes. EdgeVerve AssistEdge is also scalable, but may not be as robust as UiPath Automation Platform.

It is scalable but not reliable

Incentivized

It can be widely used across various departments regardless of platform the product,processes, use cases are build on.

Incentivized

• I don't handle ROI so I cannot tell you that.
• It's definitely helpful for our business.
• Works across the organization.

Incentivized

• We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
• By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

Incentivized

• One of the fully automated processes required 10 minutes of work by a consultant for each ticket. This means that after 8 hours of uninterrupted work (but no one can work continuously for 8 hours) the consultant would have closed 48 tickets. The robot for the same process takes 30 seconds, so in 8 hours it works 960 tickets.
• A robot can work 24 hours a day and 7 days a week.
• The UiPath platform is composed of a server part called Orchestrator that provides all the tools to efficiently schedule the robots.

Incentivized