What users are saying about
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Top Rated
116 Ratings
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84 Ratings

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Spryker Cloud Commerce OS

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84 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

8.1

SAP Commerce Cloud

81%
7.2

Spryker Cloud Commerce OS

72%
SAP Commerce Cloud ranks higher in 8/9 features

Product catalog & listings

8.5
85%
37 Ratings
7.7
77%
58 Ratings

Product management

8.5
85%
38 Ratings
6.9
69%
58 Ratings

Bulk product upload

8.3
83%
38 Ratings
7.2
72%
51 Ratings

Branding

7.7
77%
37 Ratings
7.5
75%
52 Ratings

Mobile storefront

7.0
70%
36 Ratings
7.6
76%
50 Ratings

Product variations

8.9
89%
38 Ratings
7.9
79%
61 Ratings

Website integration

8.8
88%
38 Ratings
N/A
0 Ratings

Visual customization

7.7
77%
36 Ratings
7.2
72%
54 Ratings

CMS

7.3
73%
37 Ratings
5.8
58%
56 Ratings

Online Shopping Cart

9.1

SAP Commerce Cloud

91%
7.8

Spryker Cloud Commerce OS

78%
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

9.5
95%
15 Ratings
7.8
78%
41 Ratings

Checkout user experience

8.6
86%
36 Ratings
7.7
77%
57 Ratings

Online Payment System

9.2

SAP Commerce Cloud

92%
7.9

Spryker Cloud Commerce OS

79%
SAP Commerce Cloud ranks higher in 1/1 features

eCommerce security

9.2
92%
33 Ratings
7.9
79%
53 Ratings

eCommerce Marketing

7.7

SAP Commerce Cloud

77%
7.2

Spryker Cloud Commerce OS

72%
SAP Commerce Cloud ranks higher in 3/3 features

Promotions & discounts

8.9
89%
37 Ratings
7.7
77%
55 Ratings

Personalized recommendations

6.9
69%
35 Ratings
6.7
67%
40 Ratings

SEO

7.3
73%
33 Ratings
7.1
71%
49 Ratings

eCommerce Business Management

8.4

SAP Commerce Cloud

84%
7.8

Spryker Cloud Commerce OS

78%
SAP Commerce Cloud ranks higher in 4/5 features

Multi-site management

9.3
93%
37 Ratings
7.7
77%
54 Ratings

Order processing

9.1
91%
37 Ratings
8.3
83%
57 Ratings

Inventory management

8.1
81%
33 Ratings
7.5
75%
50 Ratings

Shipping

7.8
78%
35 Ratings
7.3
73%
43 Ratings

Custom functionality

7.6
76%
38 Ratings
8.3
83%
58 Ratings

Attribute Ratings

  • SAP Commerce Cloud is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.4

SAP Commerce Cloud

84%
43 Ratings
8.0

Spryker Cloud Commerce OS

80%
67 Ratings

Likelihood to Renew

10.0

SAP Commerce Cloud

100%
1 Rating

Spryker Cloud Commerce OS

N/A
0 Ratings

Usability

9.0

SAP Commerce Cloud

90%
2 Ratings
7.5

Spryker Cloud Commerce OS

75%
67 Ratings

Support Rating

9.7

SAP Commerce Cloud

97%
6 Ratings
7.6

Spryker Cloud Commerce OS

76%
67 Ratings

Implementation Rating

8.0

SAP Commerce Cloud

80%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Product Scalability

7.7

SAP Commerce Cloud

77%
21 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Likelihood to Recommend

SAP Commerce Cloud

  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Tim Schestag | TrustRadius Reviewer

Pros

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Usability

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.5
Based on 67 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Saulius Lazaravičius | TrustRadius Reviewer

Support Rating

SAP Commerce Cloud

SAP Commerce Cloud 9.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.6
Based on 67 answers
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Commerce Cloud

This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Sumit Bisht | TrustRadius Reviewer

Spryker Cloud Commerce OS

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
Anonymous | TrustRadius Reviewer

Scalability

SAP Commerce Cloud

SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Return on Investment

SAP Commerce Cloud

  • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
  • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
  • order values are also increased because of the smooth and efficient management of the storefront
shaurya jain | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Jan Stöckel | TrustRadius Reviewer

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