What users are saying about
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Top Rated
116 Ratings
SAP Commerce Cloud
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Top Rated
116 Ratings
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Based on 116 reviews and ratings
Spryker Cloud Commerce OS
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84 Ratings
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Based on 84 reviews and ratings
Feature Set Ratings
- SAP Commerce Cloud ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management
Online Storefront

8.1
SAP Commerce Cloud
81%
7.2
Spryker Cloud Commerce OS
72%
SAP Commerce Cloud ranks higher in 8/9 features
SAP Commerce Cloud ranks higher in 8/9 features
Product catalog & listings

8.5
85%
37 Ratings
7.7
77%
58 Ratings
Product management

8.5
85%
38 Ratings
6.9
69%
58 Ratings
Bulk product upload

8.3
83%
38 Ratings
7.2
72%
51 Ratings
Branding

7.7
77%
37 Ratings
7.5
75%
52 Ratings
Mobile storefront

7.0
70%
36 Ratings
7.6
76%
50 Ratings
Product variations

8.9
89%
38 Ratings
7.9
79%
61 Ratings
Website integration

8.8
88%
38 Ratings
N/A
0 Ratings
Visual customization

7.7
77%
36 Ratings
7.2
72%
54 Ratings
CMS

7.3
73%
37 Ratings
5.8
58%
56 Ratings
Online Shopping Cart

9.1
SAP Commerce Cloud
91%
7.8
Spryker Cloud Commerce OS
78%
SAP Commerce Cloud ranks higher in 2/2 features
SAP Commerce Cloud ranks higher in 2/2 features
Abandoned cart recovery

9.5
95%
15 Ratings
7.8
78%
41 Ratings
Checkout user experience

8.6
86%
36 Ratings
7.7
77%
57 Ratings
Online Payment System

9.2
SAP Commerce Cloud
92%
7.9
Spryker Cloud Commerce OS
79%
SAP Commerce Cloud ranks higher in 1/1 features
SAP Commerce Cloud ranks higher in 1/1 features
eCommerce security

9.2
92%
33 Ratings
7.9
79%
53 Ratings
eCommerce Marketing

7.7
SAP Commerce Cloud
77%
7.2
Spryker Cloud Commerce OS
72%
SAP Commerce Cloud ranks higher in 3/3 features
SAP Commerce Cloud ranks higher in 3/3 features
Promotions & discounts

8.9
89%
37 Ratings
7.7
77%
55 Ratings
Personalized recommendations

6.9
69%
35 Ratings
6.7
67%
40 Ratings
SEO

7.3
73%
33 Ratings
7.1
71%
49 Ratings
eCommerce Business Management

8.4
SAP Commerce Cloud
84%
7.8
Spryker Cloud Commerce OS
78%
SAP Commerce Cloud ranks higher in 4/5 features
SAP Commerce Cloud ranks higher in 4/5 features
Multi-site management

9.3
93%
37 Ratings
7.7
77%
54 Ratings
Order processing

9.1
91%
37 Ratings
8.3
83%
57 Ratings
Inventory management

8.1
81%
33 Ratings
7.5
75%
50 Ratings
Shipping

7.8
78%
35 Ratings
7.3
73%
43 Ratings
Custom functionality

7.6
76%
38 Ratings
8.3
83%
58 Ratings
Attribute Ratings
- SAP Commerce Cloud is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

8.4
SAP Commerce Cloud
84%
43 Ratings
8.0
Spryker Cloud Commerce OS
80%
67 Ratings
Likelihood to Renew

10.0
SAP Commerce Cloud
100%
1 Rating
Spryker Cloud Commerce OS
N/A
0 Ratings
Usability

9.0
SAP Commerce Cloud
90%
2 Ratings
7.5
Spryker Cloud Commerce OS
75%
67 Ratings
Support Rating

9.7
SAP Commerce Cloud
97%
6 Ratings
7.6
Spryker Cloud Commerce OS
76%
67 Ratings
Implementation Rating

8.0
SAP Commerce Cloud
80%
2 Ratings
Spryker Cloud Commerce OS
N/A
0 Ratings
Product Scalability

7.7
SAP Commerce Cloud
77%
21 Ratings
Spryker Cloud Commerce OS
N/A
0 Ratings
Likelihood to Recommend
SAP Commerce Cloud
- As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
- SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
- One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
- And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.

Verified User
Employee in Information Technology
Retail Company, 10,001+ employeesSpryker Cloud Commerce OS
Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
E-Commerce Consultant
best it AGInformation Technology & Services, 51-200 employees
Pros
SAP Commerce Cloud
- New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
- Wide range of features. Many out of the box features for common commerce paradigms.
- Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.

Verified User
Director in Information Technology
Automotive Company, 1001-5000 employeesSpryker Cloud Commerce OS
- Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
- Scaling - Modern architecture makes it possible to scale flexible.
- Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
- Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
- Order Management.

Verified User
Manager in Information Technology
Computer Software Company, 51-200 employeesCons
SAP Commerce Cloud
- Though there is an online community presence for support, it is not as strong as other platforms I have used.
- The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
- Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Java Web Developer
Hero Digital, LLCApparel & Fashion, 51-200 employees
Spryker Cloud Commerce OS
- Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
- Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
- Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Head of Development Partners
NEXUS United - a valantic companyComputer Software, 51-200 employees
Pricing Details
SAP Commerce Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Spryker Cloud Commerce OS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Likelihood to Renew
SAP Commerce Cloud
SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Presentation Layer Architect & Development Manager
RazorfishMarketing and Advertising, 1001-5000 employees
Spryker Cloud Commerce OS
No score
No answers yet
No answers on this topic
Usability
SAP Commerce Cloud
SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
Business Intelligence & Database Consultant
EMO A.ŞInformation Technology & Services, 501-1000 employees
Spryker Cloud Commerce OS
Spryker Cloud Commerce OS 7.5
Based on 67 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Delivery Lead
NFQ TechnologiesInformation Technology & Services, 201-500 employees
Support Rating
SAP Commerce Cloud
SAP Commerce Cloud 9.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
Business Intelligence & Database Consultant
EMO A.ŞInformation Technology & Services, 501-1000 employees
Spryker Cloud Commerce OS
Spryker Cloud Commerce OS 7.6
Based on 67 answers
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.

Verified User
Engineer in Engineering
Computer Hardware Company, 201-500 employeesImplementation Rating
SAP Commerce Cloud
SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Presentation Layer Architect & Development Manager
RazorfishMarketing and Advertising, 1001-5000 employees
Spryker Cloud Commerce OS
No score
No answers yet
No answers on this topic
Alternatives Considered
SAP Commerce Cloud
This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Technical Manager
EYConsumer Services, 10,001+ employees
Spryker Cloud Commerce OS
If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).

Verified User
Director in Sales
Information Technology & Services Company, 501-1000 employeesScalability
SAP Commerce Cloud
SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.

Verified User
Manager in Marketing
Consumer Goods Company, 1001-5000 employeesSpryker Cloud Commerce OS
No score
No answers yet
No answers on this topic
Return on Investment
SAP Commerce Cloud
- because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
- infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
- order values are also increased because of the smooth and efficient management of the storefront
digital tech developer associate
AccentureInformation Technology & Services, 10,001+ employees
Spryker Cloud Commerce OS
- Extending the reach and visibility of the brand through content and commerce.
- Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
- Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Manager Consulting
diva-e Digital Value Excellence GmbHInternet, 501-1000 employees