What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
126 Ratings
29 Ratings

SAP Commerce Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
126 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100

Feature Set Ratings

    Online Storefront

    7.8

    SAP Commerce Cloud

    78%

    Workbooks

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Product management

    8.3
    83%
    45 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.9
    79%
    45 Ratings
    N/A
    0 Ratings

    Branding

    7.3
    73%
    44 Ratings
    N/A
    0 Ratings

    Mobile storefront

    6.4
    64%
    43 Ratings
    N/A
    0 Ratings

    Product variations

    8.9
    89%
    44 Ratings
    N/A
    0 Ratings

    Website integration

    8.9
    89%
    45 Ratings
    N/A
    0 Ratings

    Visual customization

    7.5
    75%
    43 Ratings
    N/A
    0 Ratings

    CMS

    6.9
    69%
    42 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    SAP Commerce Cloud

    90%

    Workbooks

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    9.5
    95%
    15 Ratings
    N/A
    0 Ratings

    Checkout user experience

    8.4
    84%
    43 Ratings
    N/A
    0 Ratings

    Online Payment System

    9.1

    SAP Commerce Cloud

    91%

    Workbooks

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    9.1
    91%
    38 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.3

    SAP Commerce Cloud

    73%

    Workbooks

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    8.8
    88%
    43 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.2
    62%
    41 Ratings
    N/A
    0 Ratings

    SEO

    6.8
    68%
    38 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    8.2

    SAP Commerce Cloud

    82%

    Workbooks

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    9.4
    94%
    43 Ratings
    N/A
    0 Ratings

    Order processing

    9.1
    91%
    43 Ratings
    N/A
    0 Ratings

    Inventory management

    7.7
    77%
    39 Ratings
    N/A
    0 Ratings

    Shipping

    7.4
    74%
    41 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.3
    73%
    44 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    7.7

    Workbooks

    77%
    Workbooks ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Workflow management

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    Territory management

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.4
    64%
    9 Ratings

    Contract management

    N/A
    0 Ratings
    7.2
    72%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Interaction tracking

    N/A
    0 Ratings
    6.4
    64%
    8 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Customer Service & Support

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    6.3

    Workbooks

    63%
    Workbooks ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    6.2
    62%
    8 Ratings

    Call center management

    N/A
    0 Ratings
    6.8
    68%
    2 Ratings

    Help desk management

    N/A
    0 Ratings
    5.8
    58%
    8 Ratings

    Marketing Automation

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    7.3

    Workbooks

    73%
    Workbooks ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Email marketing

    N/A
    0 Ratings
    6.6
    66%
    7 Ratings

    CRM Project Management

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    7.5

    Workbooks

    75%
    Workbooks ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.8
    68%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    CRM Reporting & Analytics

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    8.6

    Workbooks

    86%
    Workbooks ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    8 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Customization

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    7.7

    Workbooks

    77%
    Workbooks ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Custom objects

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.5
    75%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.5
    75%
    7 Ratings

    Security

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    7.5

    Workbooks

    75%
    Workbooks ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Social CRM

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    6.6

    Workbooks

    66%
    Workbooks ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Social engagement

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Integrations with 3rd-party Software

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    6.9

    Workbooks

    69%
    Workbooks ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    Compensation management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Platform

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    4.2

    Workbooks

    42%
    Workbooks ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    4.2
    42%
    7 Ratings

    Attribute Ratings

    • SAP Commerce Cloud is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.4

    SAP Commerce Cloud

    84%
    50 Ratings
    7.0

    Workbooks

    70%
    18 Ratings

    Likelihood to Renew

    10.0

    SAP Commerce Cloud

    100%
    1 Rating
    8.5

    Workbooks

    85%
    7 Ratings

    Usability

    9.0

    SAP Commerce Cloud

    90%
    2 Ratings
    7.3

    Workbooks

    73%
    1 Rating

    Availability

    SAP Commerce Cloud

    N/A
    0 Ratings
    9.1

    Workbooks

    91%
    4 Ratings

    Support Rating

    9.9

    SAP Commerce Cloud

    99%
    6 Ratings
    8.2

    Workbooks

    82%
    2 Ratings

    Online Training

    SAP Commerce Cloud

    N/A
    0 Ratings
    6.4

    Workbooks

    64%
    1 Rating

    Implementation Rating

    9.1

    SAP Commerce Cloud

    91%
    3 Ratings

    Workbooks

    N/A
    0 Ratings

    Ease of integration

    7.2

    SAP Commerce Cloud

    72%
    30 Ratings

    Workbooks

    N/A
    0 Ratings

    Product Scalability

    7.6

    SAP Commerce Cloud

    76%
    28 Ratings

    Workbooks

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable. In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching. B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.
    Read full review

    Workbooks Online

    It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
    Read full review

    Pros

    SAP

    • Its structure which is based on the characteristics of Java Spring is very good, so you can better manage your tools and it is reflected quickly and very perceptively.
    • All the information stored is divided in an organized way and in the corresponding place according to its area; this allows us to locate it without any problem when looking for some data.
    • Simply, this software is very easy to use, it does not have unnecessary tools, and it does not have any specific function; all its functions are optimal.
    Read full review

    Workbooks Online

    • Sales process management from enquiry to delivery of product
    • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
    • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
    • The FD loved it
    • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
    • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
    Read full review

    Cons

    SAP

    • As per experience performance is the area where improvement can be done when ordering 500 products and more.
    • SAP support for CCV2 deployment and SAP Products issues.
    • If we can bring Facet hierarchy feature as well as slider facets options out of box
    • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
    Read full review

    Workbooks Online

    • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
    • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
    • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
    Read full review

    Pricing Details

    SAP Commerce Cloud

    Starting Price

    Editions & Modules

    SAP Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Workbooks

      Starting Price

      $30 per user/per month

      Editions & Modules

      Workbooks editions and modules pricing
      EditionModules
      Workbooks CRM Edition$301
      Workbooks Business Edition$652

      Footnotes

      1. per user/per month
      2. per user/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      SAP

      I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
      Read full review

      Workbooks Online

      the product works. support has been good or great so far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
      Read full review

      Usability

      SAP

      The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
      Read full review

      Workbooks Online

      No answers on this topic

      Reliability and Availability

      SAP

      No answers on this topic

      Workbooks Online

      Workbooks CRM never let me down.
      Read full review

      Support Rating

      SAP

      We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
      Read full review

      Workbooks Online

      No answers on this topic

      Online Training

      SAP

      No answers on this topic

      Workbooks Online

      Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
      Read full review

      Implementation Rating

      SAP

      Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
      Read full review

      Workbooks Online

      No answers on this topic

      Alternatives Considered

      SAP

      SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
      Read full review

      Workbooks Online

      We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
      Read full review

      Scalability

      SAP

      Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
      Read full review

      Workbooks Online

      No answers on this topic

      Return on Investment

      SAP

      • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
      • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
      Read full review

      Workbooks Online

      • Allows us easy management of leads and clear visibility of opportunities for the sales team
      • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
      • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
      Read full review

      Screenshots

      Add comparison