What users are saying about
28 Ratings
90 Ratings
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Score 8.1 out of 100
28 Ratings
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Score 7 out of 100

Likelihood to Recommend

SAP Commerce Cloud

Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Anonymous | TrustRadius Reviewer

Workbooks

It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
Brian Walsh | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

SAP Commerce Cloud
8.1
Workbooks
Product catalog & listings
SAP Commerce Cloud
8.5
Workbooks
Product management
SAP Commerce Cloud
8.6
Workbooks
Bulk product upload
SAP Commerce Cloud
8.9
Workbooks
Branding
SAP Commerce Cloud
7.7
Workbooks
Mobile storefront
SAP Commerce Cloud
7.3
Workbooks
Product variations
SAP Commerce Cloud
8.7
Workbooks
Website integration
SAP Commerce Cloud
8.4
Workbooks
Visual customization
SAP Commerce Cloud
7.6
Workbooks
CMS
SAP Commerce Cloud
7.5
Workbooks

Online Shopping Cart

SAP Commerce Cloud
8.9
Workbooks
Abandoned cart recovery
SAP Commerce Cloud
9.3
Workbooks
Checkout user experience
SAP Commerce Cloud
8.4
Workbooks

Online Payment System

SAP Commerce Cloud
9.1
Workbooks
eCommerce security
SAP Commerce Cloud
9.1
Workbooks

eCommerce Marketing

SAP Commerce Cloud
8.1
Workbooks
Promotions & discounts
SAP Commerce Cloud
8.9
Workbooks
Personalized recommendations
SAP Commerce Cloud
7.9
Workbooks
SEO
SAP Commerce Cloud
7.4
Workbooks

eCommerce Business Management

SAP Commerce Cloud
8.4
Workbooks
Multi-site management
SAP Commerce Cloud
9.1
Workbooks
Order processing
SAP Commerce Cloud
8.9
Workbooks
Inventory management
SAP Commerce Cloud
8.7
Workbooks
Shipping
SAP Commerce Cloud
8.2
Workbooks
Custom functionality
SAP Commerce Cloud
7.3
Workbooks

Sales Force Automation

SAP Commerce Cloud
Workbooks
7.7
Customer data management / contact management
SAP Commerce Cloud
Workbooks
8.5
Workflow management
SAP Commerce Cloud
Workbooks
8.2
Territory management
SAP Commerce Cloud
Workbooks
7.7
Opportunity management
SAP Commerce Cloud
Workbooks
8.8
Integration with email client (e.g., Outlook or Gmail)
SAP Commerce Cloud
Workbooks
6.4
Contract management
SAP Commerce Cloud
Workbooks
7.2
Quote & order management
SAP Commerce Cloud
Workbooks
7.6
Interaction tracking
SAP Commerce Cloud
Workbooks
6.4
Channel / partner relationship management
SAP Commerce Cloud
Workbooks
8.4

Customer Service & Support

SAP Commerce Cloud
Workbooks
6.3
Case management
SAP Commerce Cloud
Workbooks
6.2
Call center management
SAP Commerce Cloud
Workbooks
6.8
Help desk management
SAP Commerce Cloud
Workbooks
5.8

Marketing Automation

SAP Commerce Cloud
Workbooks
7.3
Lead management
SAP Commerce Cloud
Workbooks
8.0
Email marketing
SAP Commerce Cloud
Workbooks
6.6

CRM Project Management

SAP Commerce Cloud
Workbooks
7.5
Task management
SAP Commerce Cloud
Workbooks
7.7
Billing and invoicing management
SAP Commerce Cloud
Workbooks
6.8
Reporting
SAP Commerce Cloud
Workbooks
7.8

CRM Reporting & Analytics

SAP Commerce Cloud
Workbooks
8.6
Forecasting
SAP Commerce Cloud
Workbooks
8.2
Pipeline visualization
SAP Commerce Cloud
Workbooks
8.8
Customizable reports
SAP Commerce Cloud
Workbooks
8.8

Customization

SAP Commerce Cloud
Workbooks
7.7
Custom fields
SAP Commerce Cloud
Workbooks
8.4
Custom objects
SAP Commerce Cloud
Workbooks
7.6
Scripting environment
SAP Commerce Cloud
Workbooks
7.5
API for custom integration
SAP Commerce Cloud
Workbooks
7.5

Security

SAP Commerce Cloud
Workbooks
7.5
Single sign-on capability
SAP Commerce Cloud
Workbooks
7.0
Role-based user permissions
SAP Commerce Cloud
Workbooks
8.0

Social CRM

SAP Commerce Cloud
Workbooks
6.6
Social data
SAP Commerce Cloud
Workbooks
6.0
Social engagement
SAP Commerce Cloud
Workbooks
7.3

Integrations with 3rd-party Software

SAP Commerce Cloud
Workbooks
6.9
Marketing automation
SAP Commerce Cloud
Workbooks
6.7
Compensation management
SAP Commerce Cloud
Workbooks
7.0

Platform

SAP Commerce Cloud
Workbooks
4.2
Mobile access
SAP Commerce Cloud
Workbooks
4.2

Pros

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Workbooks

  • Sales process management from enquiry to delivery of product
  • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
  • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
  • The FD loved it
  • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
  • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
Chris Hood | TrustRadius Reviewer

Cons

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Workbooks

  • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
  • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
  • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
Martijn Daalder | TrustRadius Reviewer

Likelihood to Renew

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Workbooks

Workbooks 8.5
Based on 7 answers
the product works. support has been good or greatso far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
Paul Reynolds | TrustRadius Reviewer

Usability

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Workbooks

Workbooks 7.3
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

SAP Commerce Cloud

No score
No answers yet
No answers on this topic

Workbooks

Workbooks 9.1
Based on 4 answers
Workbooks CRM never let me down.
Peter Lindeman | TrustRadius Reviewer

Support Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Workbooks

Workbooks 8.2
Based on 2 answers
No answer on this topic is available.

Online Training

SAP Commerce Cloud

No score
No answers yet
No answers on this topic

Workbooks

Workbooks 6.4
Based on 1 answer
Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
Brendan Harris, MBA | TrustRadius Reviewer

Implementation Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Workbooks

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Commerce Cloud

having all these alternative or similar eCommerce clouds, SAP is more professional, the best in the market, and a reliable one. We are evaluating this software on its credibility, performance, capabilities, AI-powered site search solution, B2B & B3C implementation, performance tuning services, cloud managed services, test automation framework, and mobile application.
Fazal Gilani | TrustRadius Reviewer

Workbooks

We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
Adam Grieve | TrustRadius Reviewer

Scalability

SAP Commerce Cloud

SAP Commerce Cloud 8.7
Based on 3 answers
I have seen this first hand and can attest to the statement. We have a single platform for a client with over 3,000 unique storefronts and it scales incredibly well with great management of context, content, and product. It is a great platform for those looking to truly lean into digital and have a platform that both can be modeled after their business versus the platform driving their decisions, and scale with their growth into the future.
Anonymous | TrustRadius Reviewer

Workbooks

No score
No answers yet
No answers on this topic

Return on Investment

SAP Commerce Cloud

  • Self-service capability allows customers to fulfill orders from anywhere at anytime.
  • SAP Commerce Cloud has integrated intelligent selling tools that add merchandising and recommendations [contained] on products and services that we are promoting.
  • By improving SEO results, we have gained more traffic on our website that ends up making purchases.
Nicole Glaros | TrustRadius Reviewer

Workbooks

  • Allows us easy management of leads and clear visibility of opportunities for the sales team
  • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
  • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
David Carter | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud Editions & Modules

Additional Pricing Details

Workbooks

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Workbooks Editions & Modules

Edition
Workbooks CRM Edition$301
Workbooks Business Edition$651
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Commerce Cloud
8.2
Workbooks
7.0

Likelihood to Renew

SAP Commerce Cloud
10.0
Workbooks
8.5

Usability

SAP Commerce Cloud
9.0
Workbooks
7.3

Reliability and Availability

SAP Commerce Cloud
Workbooks
9.1

Support Rating

SAP Commerce Cloud
8.7
Workbooks
8.2

Online Training

SAP Commerce Cloud
Workbooks
6.4

Implementation Rating

SAP Commerce Cloud
8.0
Workbooks

Scalability

SAP Commerce Cloud
8.7
Workbooks

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