What users are saying about
101 Ratings
101 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
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Feature Rating Comparison

Sales Force Automation

SAP CRM
7.9
Customer data management / contact management
SAP CRM
8.3
Workflow management
SAP CRM
7.7
Territory management
SAP CRM
8.1
Opportunity management
SAP CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
7.7
Contract management
SAP CRM
7.8
Quote & order management
SAP CRM
8.3
Interaction tracking
SAP CRM
7.2
Channel / partner relationship management
SAP CRM
7.5

Customer Service & Support

SAP CRM
7.5
Case management
SAP CRM
7.4
Call center management
SAP CRM
7.2
Help desk management
SAP CRM
7.7

Marketing Automation

SAP CRM
7.1
Lead management
SAP CRM
7.2
Email marketing
SAP CRM
6.9

CRM Project Management

SAP CRM
7.6
Task management
SAP CRM
7.6
Billing and invoicing management
SAP CRM
7.5
Reporting
SAP CRM
7.8

CRM Reporting & Analytics

SAP CRM
8.1
Forecasting
SAP CRM
8.1
Pipeline visualization
SAP CRM
8.2
Customizable reports
SAP CRM
8.2

Customization

SAP CRM
7.9
Custom fields
SAP CRM
8.4
Custom objects
SAP CRM
8.2
Scripting environment
SAP CRM
7.4
API for custom integration
SAP CRM
7.7

Security

SAP CRM
8.8
Single sign-on capability
SAP CRM
8.7
Role-based user permissions
SAP CRM
8.9

Social CRM

SAP CRM
7.2
Social data
SAP CRM
7.7
Social engagement
SAP CRM
6.7

Integrations with 3rd-party Software

SAP CRM
7.3
Marketing automation
SAP CRM
7.2
Compensation management
SAP CRM
7.3

Platform

SAP CRM
7.7
Mobile access
SAP CRM
7.7

Pros

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
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Cons

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
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Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
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Support

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
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Alternatives Considered

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
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Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
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Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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