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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Crystal

    Score7.1 out of 10
    N/ASAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.

    $295

    per single user license

    Sisense

    Score6.9 out of 10
    N/ASisense is a BI software and analytics platform. With what the vendor calls their In-Chip™ and Single Stack™ technologies, users have access to a comprehensive tool to analyze and visualize large, disparate data sets without IT resources.N/A
    Pricing
    SAP CrystalSisense
    Editions & Modules
    Upgrade Version to SAP Crystal Reports 2020
    $295
    per single user license
    SAP Crystal Reports 2020 64-Bit
    $495
    per single user license
    SAP Crystal Reports 2016 32-Bit
    $495
    per single user license
    SAP Crystal Server 2020 1 NUL
    $869
    per user license + first year maintenance to be added
    SAP Crystal Server 2020 5 CAL
    $8,744
    5 concurrent users + first year maintenance to be added
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP CrystalSisense
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.Must contact sales team for pricing.
    More Pricing Information
    Community Pulse
    SAP CrystalSisense
    Considered Both Products
    SAP
    Chose SAP Crystal
    SAP Crystal stacks up against those solutions cause if you set up the scale for high detailed results with a high level of complexity SAP Crystal can take you there and far beyond that. I strongly recommend to invest time doing a decent training in related tools like SQL, also …
    Incentivized
    Sisense Ltd
    Chose Sisense
    Crystal Reports is much better at building static reports than building dynamic dashboards.

    Visual Studio will allow you to build anything that you want to display your information, but the programming effort will be much higher.
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    10 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    SAP CrystalSisense
    BI Standard Reporting
    Comparison of BI Standard Reporting features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    7.7
    124 Ratings
    6% below category average
    Sisense
    9.7
    47 Ratings
    17% above category average
    Pixel Perfect reports8.0113 Ratings10.037 Ratings
    Customizable dashboards6.7100 Ratings10.047 Ratings
    Report Formatting Templates8.4117 Ratings9.033 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    8.3
    136 Ratings
    4% above category average
    Sisense
    8.8
    47 Ratings
    9% above category average
    Drill-down analysis9.0117 Ratings10.047 Ratings
    Formatting capabilities8.8135 Ratings9.047 Ratings
    Integration with R or other statistical packages6.964 Ratings9.027 Ratings
    Report sharing and collaboration8.6120 Ratings7.33 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    8.7
    136 Ratings
    6% above category average
    Sisense
    10.0
    46 Ratings
    20% above category average
    Publish to Web9.191 Ratings10.036 Ratings
    Publish to PDF9.4133 Ratings10.046 Ratings
    Report Versioning7.994 Ratings10.024 Ratings
    Report Delivery Scheduling8.997 Ratings10.039 Ratings
    Delivery to Remote Servers8.454 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    7.6
    89 Ratings
    5% below category average
    Sisense
    9.5
    45 Ratings
    17% above category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)7.650 Ratings10.045 Ratings
    Location Analytics / Geographic Visualization7.576 Ratings9.042 Ratings
    Predictive Analytics7.841 Ratings9.029 Ratings
    Pattern Recognition and Data Mining00 Ratings10.01 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    8.5
    88 Ratings
    0% above category average
    Sisense
    10.0
    45 Ratings
    16% above category average
    Multi-User Support (named login)8.481 Ratings10.045 Ratings
    Role-Based Security Model8.480 Ratings10.044 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.480 Ratings10.045 Ratings
    Report-Level Access Control8.43 Ratings10.01 Ratings
    Single Sign-On (SSO)8.940 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    6.6
    65 Ratings
    16% below category average
    Sisense
    9.7
    40 Ratings
    22% above category average
    Responsive Design for Web Access6.163 Ratings10.040 Ratings
    Mobile Application5.946 Ratings10.025 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.060 Ratings10.034 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of SAP Crystal and Sisense
    Feature
    SAP Crystal
    7.8
    45 Ratings
    1% above category average
    Sisense
    -
    Ratings
    REST API7.48 Ratings00 Ratings
    Javascript API8.437 Ratings00 Ratings
    iFrames7.18 Ratings00 Ratings
    Java API8.437 Ratings00 Ratings
    Themeable User Interface (UI)7.439 Ratings00 Ratings
    Customizable Platform (Open Source)8.433 Ratings00 Ratings
    Best Alternatives
    SAP CrystalSisense
    Small Businesses
    Cyfe
    Score4 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    Sisense
    Score6.9 out of 10
    Jaspersoft Community Edition
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP CrystalSisense
    Likelihood to Recommend
    6.7
    (159 ratings)
    10.0
    (58 ratings)
    Likelihood to Renew
    10.0
    (19 ratings)
    8.9
    (14 ratings)
    Usability
    7.1
    (31 ratings)
    10.0
    (6 ratings)
    Availability
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Support Rating
    8.6
    (21 ratings)
    9.0
    (6 ratings)
    In-Person Training
    10.0
    (1 ratings)
    7.3
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    8.8
    (14 ratings)
    7.1
    (3 ratings)
    Configurability
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Data Sharing and Collaboration
    8.8
    (124 ratings)
    9.1
    (47 ratings)
    Data Sources
    9.2
    (129 ratings)
    9.2
    (47 ratings)
    Ease of integration
    7.0
    (1 ratings)
    8.2
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    8.2
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    7.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    SAP CrystalSisense
    Likelihood to Recommend
    SAP
    Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort. Automated report delivery requires the user to be aware of sql which cannot be expected from all users. Should support more document export formats and improve the UI for SAP B1 Users
    Incentivized
    Read full review
    Sisense Ltd
    I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.
    Incentivized
    Read full review
    Pros
    SAP
    • Crystal Reports allows us to create a consistent template for all of our reports.
    • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
    • Crystal Reports can connect to a wide variety of data sources.
    • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
    Incentivized
    Read full review
    Sisense Ltd
    • Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
    • Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
    • Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
    Incentivized
    Read full review
    Cons
    SAP
    • The export of reports to Excel is very cumbersome and the results are difficult to format.
    • The design of reports and the graphical features (e.g. charts) feel quite rigid.
    • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
    Incentivized
    Read full review
    Sisense Ltd
    • The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
    • Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
    • If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.
    Read full review
    Likelihood to Renew
    SAP
    We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
    Read full review
    Sisense Ltd
    I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed. I would also like to say that the support and professionalism from the SiSense team has been excellent.
    Read full review
    Usability
    SAP
    Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
    Incentivized
    Read full review
    Sisense Ltd
    New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
    Read full review
    Reliability and Availability
    SAP
    No answers on this topic
    Sisense Ltd
    There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
    Read full review
    Performance
    SAP
    No answers on this topic
    Sisense Ltd
    SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
    Read full review
    Support Rating
    SAP
    The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
    Incentivized
    Read full review
    Sisense Ltd
    SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
    Read full review
    In-Person Training
    SAP
    Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
    Incentivized
    Read full review
    Sisense Ltd
    Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
    Read full review
    Online Training
    SAP
    No answers on this topic
    Sisense Ltd
    Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
    Read full review
    Implementation Rating
    SAP
    Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
    Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
    Incentivized
    Read full review
    Sisense Ltd
    Remember to migrate the plugins. The documentation however is pretty straight forward.
    Read full review
    Alternatives Considered
    SAP
    Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
    Incentivized
    Read full review
    Sisense Ltd
    1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
    2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.
    Read full review
    Scalability
    SAP
    No answers on this topic
    Sisense Ltd
    Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
    Read full review
    Return on Investment
    SAP
    • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
    • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
    Incentivized
    Read full review
    Sisense Ltd
    • Report development time is reduced from 2~3 days to 2~3 hours.
    • Report querying time is improved from 0.5~10 mins to 2~30 seconds.
    • A 2-staff team delivers 10 times the BI output that we did on the old system.
    • We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
    Read full review
    ScreenShots

    SAP Crystal Screenshots

    Screenshot of Pixel-perfect reporting solutionScreenshot of Refresh with a clickScreenshot of Build pixel-perfect documentsScreenshot of Connect to all data sourcesScreenshot of Use drag and dropScreenshot of Build interactive reports