SiSense - a most sensible choice
December 15, 2014

SiSense - a most sensible choice

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Sisense

Sisense is used in our organisation to perform the following tasks:
- Bring together data from multiple data sources (mysql databases, google spreadsheets, google analytics, web analytics tools) to form a single source of truth.
- Dashboarding - various sales/metric dashboards are displayed around the office on large plasma screens. Individual users also have access to the dashboards.
- Adhoc reporting - we also use Sisense to perform adhoc reporting and do data extractions across different sources

The product is used across multiple departments from the CEO's office, through to marketing and accounting.
The product has a long way to establish a single source of truth for our sales data, but to also allow for the quick and timely extraction and presentation of data in dashboards which was previously done in a very laborious way.

  • Easy to generate dashboards
  • Easy to link up your different data sources (drag and drop)
  • Pleasing UI
  • Professional and responsive customer support
  • Smooth integration (hosted solution was seamless)
  • Cost effective
  • Would like to see conditional alert feature - ie if a value
  • Manual builds of the Elasticube (back end) can sometimes take a long time, for unknown reasons
  • Better mobile integration/UX
  • Can't print to PDF (yet)
  • Qlik,GoodData,Jaspersoft,Adobe Analytics,Birst

In all honesty price was a driving factor in our selection. This pretty much ruled out GoodData, Jaspersoft, Adobe and Birst. Qlik and SiSense then became shortlisted. Both seemed like excellent and appropriate products for what we needed.

SiSense had a slicker more usable UI and offered a Google Analytics integration as standard, while Qlik required a 3rd party product which we had to pay for. We were also after a hosted solution that reduced the burden on our IT department. SiSense offered a very competitive solution for us which turned out to be completely seamless. Both Qlik and SiSense were professional to deal with to be completely fair.

I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed.

I would also like to say that the support and professionalism from the SiSense team has been excellent.
We are a small-medium ecommerce business with a LAMP stack. If you were an ecommerce bohemoth you may wish to test your data for speed. SiSense does allow a trial period so you are able to do this.

Evaluating Sisense and Competitors

Yes - We replaced a custom reporting system that was written in PHP. Obviously this required programmatic resources and use of a tool such as Sisense was an efficiency gain.
  • Price
  • Product Features
  • Product Usability
Price but also the fact that they had a trial version of the product that we were able to use. We ended up generating value just from the Trial!

Sisense Support

Been nothing but impressed by the professionalism of the SiSense support team
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
No - We didn't think it necessary to pay for premium support, as the dashboards, while important are not necessarily mission critical.