Sisense: fast and easy to use on large data sets for medium sized businesses
February 22, 2016

Sisense: fast and easy to use on large data sets for medium sized businesses

Holke Visser | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Sisense

Sisense is used by our whole organisation and Sisense is an integral part of the services we provide to our our customers. Sisense helps us to provide operational, tactictal and strategical information.
  • The user interface for creating dashboards is very user friendly.
  • The user interface for creating dashboards has a pleasant design.
  • The performance of analysis on large datasets is excellent.
  • Basic analytic cubes are easy to develop.
  • Sisense support is excellent. Replies are fast and support personel have the required knowledge and experience.
  • Upgrades have been deployed easily and without problems, up till now .
  • The development and maintenance of complex and generic analytic cubes could be improved.
  • Export of data and visualisations to pdf and csv is possible. However the functionality is basic and limited.
  • No time format/datatype available. This requires JavaScript code to make it work.
  • JavaScript add-ons for bucket analysis and Gantt charts are limited and not supported.
  • Very limited trellis functionality
  • Cube field names cannot be changed without impacting the dashboards. Impact analysis is not available in standard software package.
  • Cannot rebuild cubes without making cube inaccessible during rebuild period.
It is a perfect solution for small scale BI demands. This is not due to the columnar database. The backend can handle enterprise data loads easily. But Sisense lacks the features to create and maintain enterprise wide data models. However new functionality is added rapidly. I expect Sisense to able to answer the enterprise requirements in the near future.

Sisense Feature Ratings

Customizable dashboards
Drill-down analysis
Formatting capabilities
Integration with R or other statistical packages
Not Rated
Publish to Web
Publish to PDF
Report Delivery Scheduling
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Predictive Analytics
Not Rated
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Responsive Design for Web Access
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

Using Sisense

30 - Business analists, management, (sales, purchase, logistics) employees.
2 - sql, information and business analysis
  • Provide Sisense as an information service to our customers.
  • Operational reporting
  • Analysis of sales data
  • Management information on medication usage

Evaluating Sisense and Competitors

Yes - jaspersoft server was replaced because of lack of performance and ease of use.
excel was replaced in some business cases that require large amounts of data.
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
It was a combination of factors: performance on large datasets, usability and a reasonable price.
Our evaluation and selection process was successful and we are happy with the result, so no need to change it.

Sisense Implementation

Remember to migrate the plugins. The documentation however is pretty straight forward.
Change management was minimal - Sisense was easy to install and because Sisense is easy to use the roll out in our organisation was a breeze.
  • Some add ons could not be migrated at first

Sisense Support

Response is fast and adequate.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - We pay for premium support if available, because we need support for our non-standard questions about the product or to investigate difficult technical issues.
When we migrated to a new server, we received several hours of support that could be considered as professional services. However this was done without additional costs.

Using Sisense

For at least 80% of our business requirements Sisense works perfectly.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Creating visualisations
  • Deploying a new cube means the users cannot use the dashboards for that cube. So deploying needs to be scheduled during night time.
  • Time format requires JavaScript.