What users are saying about
6 Ratings
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Top Rated
1023 Ratings
6 Ratings
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Score 8.5 out of 100

Webex App

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Top Rated
1023 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Webex App ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.7

SAP Jam

77%
8.2

Webex App

82%
Webex App ranks higher in 5/7 features

Task Management

7.0
70%
1 Rating
8.2
82%
200 Ratings

Gantt Charts

8.0
80%
1 Rating
7.7
77%
116 Ratings

Scheduling

9.0
90%
1 Rating
8.7
87%
293 Ratings

Workflow Automation

8.0
80%
1 Rating
8.0
80%
158 Ratings

Mobile Access

8.0
80%
2 Ratings
8.9
89%
328 Ratings

Search

8.0
80%
2 Ratings
8.1
81%
266 Ratings

Visual planning tools

6.0
60%
1 Rating
8.2
82%
181 Ratings

Communication

4.8

SAP Jam

48%
8.4

Webex App

84%
Webex App ranks higher in 8/8 features

Chat

7.0
70%
2 Ratings
9.0
90%
359 Ratings

Notifications

4.0
40%
2 Ratings
8.7
87%
353 Ratings

Discussions

4.0
40%
2 Ratings
8.9
89%
335 Ratings

Surveys

3.0
30%
2 Ratings
7.9
79%
224 Ratings

Internal knowledgebase

5.0
50%
2 Ratings
8.0
80%
205 Ratings

Integrates with GoToMeeting

6.0
60%
1 Rating
8.3
83%
131 Ratings

Integrates with Gmail and Google Hangouts

4.0
40%
1 Rating
8.1
81%
161 Ratings

Integrates with Outlook

5.0
50%
1 Rating
8.7
87%
310 Ratings

File Sharing & Management

5.6

SAP Jam

56%
8.3

Webex App

83%
Webex App ranks higher in 8/8 features

Versioning

7.0
70%
2 Ratings
8.0
80%
189 Ratings

Video files

3.0
30%
2 Ratings
8.1
81%
282 Ratings

Audio files

4.0
40%
2 Ratings
8.5
85%
280 Ratings

Document collaboration

6.0
60%
2 Ratings
8.3
83%
271 Ratings

Access control

8.0
80%
2 Ratings
8.4
84%
241 Ratings

Advanced security features

6.0
60%
2 Ratings
8.3
83%
251 Ratings

Integrates with Google Drive

4.0
40%
1 Rating
8.4
84%
157 Ratings

Device sync

7.0
70%
1 Rating
8.4
84%
228 Ratings

Attribute Ratings

  • Webex App is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.0

SAP Jam

80%
2 Ratings
8.7

Webex App

87%
422 Ratings

Likelihood to Renew

4.0

SAP Jam

40%
1 Rating
7.3

Webex App

73%
10 Ratings

Usability

5.0

SAP Jam

50%
1 Rating
8.8

Webex App

88%
359 Ratings

Availability

SAP Jam

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Performance

SAP Jam

N/A
0 Ratings
9.0

Webex App

90%
1 Rating

Support Rating

2.0

SAP Jam

20%
2 Ratings
8.5

Webex App

85%
397 Ratings

In-Person Training

SAP Jam

N/A
0 Ratings
9.1

Webex App

91%
2 Ratings

Online Training

SAP Jam

N/A
0 Ratings
8.9

Webex App

89%
3 Ratings

Implementation Rating

SAP Jam

N/A
0 Ratings
9.0

Webex App

90%
6 Ratings

Configurability

SAP Jam

N/A
0 Ratings
9.0

Webex App

90%
2 Ratings

Ease of integration

SAP Jam

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Product Scalability

SAP Jam

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Vendor post-sale

SAP Jam

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Vendor pre-sale

SAP Jam

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Likelihood to Recommend

SAP

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Read full review

Cisco

In case of meetings with external vendors, we can restrict permissions to external participants. This is a radical and very useful feature that helps us manage our company privacy better. When organising training programmes for our interns, we download the attentiveness data from Webex at the end of the session, which helps us monitor the level of seriousness and meticulousness of our interns.
Read full review

Pros

SAP

  • Inventory planning
  • Design data storage
  • Scheduling
  • Production planning
  • Material consumption
Read full review

Cisco

  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review

Cons

SAP

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Read full review

Cisco

  • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
  • Having an option to create publically searchable spaces so that a community can be grown around Webex.
  • A Meraki app/bot to push notification to the Webex App.
Read full review

Pricing Details

SAP Jam

Starting Price

Editions & Modules

SAP Jam editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    SAP

    We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
    Read full review

    Cisco

    Webex App is really easy to use, friendly interface and feature rich application. Besides that, there are some few bugs and instability to correct to give a 10 grade in my opinion. The application sometimes lost audio device configuration, specially when used with Microsoft Windows 11. It is somehow annoying behavior, not frequently but it forces you to restart Windows to get it back to normal condition.
    Read full review

    Usability

    SAP

    It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
    Read full review

    Cisco

    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Read full review

    Reliability and Availability

    SAP

    No answers on this topic

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Performance

    SAP

    No answers on this topic

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Support Rating

    SAP

    We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
    Read full review

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    In-Person Training

    SAP

    No answers on this topic

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Online Training

    SAP

    No answers on this topic

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Implementation Rating

    SAP

    No answers on this topic

    Cisco

    Implementation was quite smooth
    Read full review

    Alternatives Considered

    SAP

    Read full review

    Cisco

    I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
    Read full review

    Scalability

    SAP

    No answers on this topic

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Return on Investment

    SAP

    • Automation in process
    • Ease of communication
    • Lack of change notification
    • Lack of multiple selection search
    Read full review

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

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