What users are saying about
5 Ratings
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Top Rated
640 Ratings
5 Ratings
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Score 9.5 out of 100

Webex App

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Top Rated
640 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Webex App

Well Suited: Group discussions. Managing larger audiences. Easy installation. No specific configuration required. Good recording quality. Accessible from anywhere with mobile app. Best presentation experience.Less Appropriate: Required good network connectivity but sometimes in remote areas, we faced [issues] during connectivity. Must work with a lower level of network connectivity. [Sometimes] chats do not deliver even we have a good level of connectivity.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

SAP Jam
6.5
Webex App
8.2
Mobile Access
SAP Jam
5.0
Webex App
8.9
Search
SAP Jam
8.0
Webex App
8.1
Task Management
SAP Jam
Webex App
8.2
Gantt Charts
SAP Jam
Webex App
7.7
Scheduling
SAP Jam
Webex App
8.7
Workflow Automation
SAP Jam
Webex App
7.6
Visual planning tools
SAP Jam
Webex App
8.1

Communication

SAP Jam
8.0
Webex App
8.3
Chat
SAP Jam
9.0
Webex App
9.0
Notifications
SAP Jam
9.0
Webex App
8.6
Discussions
SAP Jam
10.0
Webex App
8.7
Surveys
SAP Jam
6.0
Webex App
7.5
Internal knowledgebase
SAP Jam
6.0
Webex App
7.8
Integrates with GoToMeeting
SAP Jam
Webex App
8.4
Integrates with Gmail and Google Hangouts
SAP Jam
Webex App
8.1
Integrates with Outlook
SAP Jam
Webex App
8.5

File Sharing & Management

SAP Jam
8.3
Webex App
8.2
Versioning
SAP Jam
8.0
Webex App
7.9
Video files
SAP Jam
7.0
Webex App
8.1
Audio files
SAP Jam
7.0
Webex App
8.4
Document collaboration
SAP Jam
8.0
Webex App
8.2
Access control
SAP Jam
10.0
Webex App
8.2
Advanced security features
SAP Jam
10.0
Webex App
8.2
Integrates with Google Drive
SAP Jam
Webex App
8.1
Device sync
SAP Jam
Webex App
8.4

Pros

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Webex App

  • It is very easy to share content during meetings which makes it really easy for us to hold presentations and workshops with our clients.
  • Unlike other communication apps, Webex App uses minimum data, which makes meetings more efficient because we have fewer participants suffering disconnection. Especially since now a lot of people work from home, not everyone has an optimal internet speed.
  • The quality of the video and audio are very good.
Michelle Gonzalez | TrustRadius Reviewer

Cons

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Webex App

  • The "call my phone" option isn't always available because the person who set up the meeting doesn't have that functionality. It should be a basic option included with all subscriptions.
  • I should be able to use "do not disturb" without others seeing it, simply as a way to mute notifications but only for a certain amount of time.
  • I'd like a way to preview my video screen without entering a meeting yet; maybe I want to set up my camera an hour beforehand and get that out of the way.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.7
Based on 6 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.8
Based on 207 answers
Well I have found myself in a very important project like Western Balkans Digital Summit and I had to carefully check if everything was alright, if everything went well with the summit and also while physically working with the summit I could view everything that was virtual. So I would recommend it 10/10.
Orjola Jaupi | TrustRadius Reviewer

Reliability and Availability

SAP Jam

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

SAP Jam

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

SAP Jam

SAP Jam 2.0
Based on 2 answers
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.5
Based on 249 answers
Cisco and Webex's technical support is far and above the best I have experienced in the industry. However, with any technical support organization, there is always more to be desired. Cisco has, over the years, dramatically improved the support associated with the newer SaaS offerings, which is positive.
Ryan Clabaugh | TrustRadius Reviewer

In-Person Training

SAP Jam

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

SAP Jam

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

SAP Jam

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.9
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Webex App

Cisco [is] a trusted OEM for over the years have uplifted the standards of this product according to the user requirement. Also, security plays an important role in today's world and Cisco's [next-gen] security feature is also enabled in this platform.
Alekh SK | TrustRadius Reviewer

Scalability

SAP Jam

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Webex App

  • We have been able to boost sales and services because we can collaborate directly without clients and customers. We use Webex App to communicate directly via chat, meetings, and calls, rather than sending tons of emails back and forth like we used to do.
Mitchell Bumgarner | TrustRadius Reviewer

Pricing Details

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam Editions & Modules

Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Jam
5.0
Webex App
8.7

Likelihood to Renew

SAP Jam
4.0
Webex App
8.7

Usability

SAP Jam
5.0
Webex App
8.8

Reliability and Availability

SAP Jam
Webex App
10.0

Performance

SAP Jam
Webex App
9.0

Support Rating

SAP Jam
2.0
Webex App
8.5

In-Person Training

SAP Jam
Webex App
9.0

Online Training

SAP Jam
Webex App
8.5

Implementation Rating

SAP Jam
Webex App
8.9

Scalability

SAP Jam
Webex App
10.0

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