What users are saying about
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70 Ratings

SAP Sales Cloud

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70 Ratings
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Score 8 out of 100
1 Rating
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Score 9.1 out of 100

Feature Set Ratings

    Sales Force Automation

    7.1

    SAP Sales Cloud

    71%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 9/9 features

    Customer data management / contact management

    7.8
    78%
    14 Ratings
    N/A
    0 Ratings

    Workflow management

    6.9
    69%
    14 Ratings
    N/A
    0 Ratings

    Territory management

    6.7
    67%
    14 Ratings
    N/A
    0 Ratings

    Opportunity management

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Contract management

    6.9
    69%
    13 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.5
    75%
    13 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    6.8
    68%
    11 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.0

    SAP Sales Cloud

    70%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Case management

    7.5
    75%
    10 Ratings
    N/A
    0 Ratings

    Call center management

    6.7
    67%
    10 Ratings
    N/A
    0 Ratings

    Help desk management

    6.9
    69%
    10 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.0

    SAP Sales Cloud

    70%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Lead management

    7.4
    74%
    11 Ratings
    N/A
    0 Ratings

    Email marketing

    6.7
    67%
    11 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.8

    SAP Sales Cloud

    78%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Task management

    7.7
    77%
    13 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.7
    77%
    9 Ratings
    N/A
    0 Ratings

    Reporting

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.8

    SAP Sales Cloud

    68%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Forecasting

    6.5
    65%
    11 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    7.0
    70%
    12 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.9
    69%
    14 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    SAP Sales Cloud

    73%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 4/4 features

    Custom fields

    7.5
    75%
    13 Ratings
    N/A
    0 Ratings

    Custom objects

    7.1
    71%
    12 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.9
    69%
    12 Ratings
    N/A
    0 Ratings

    API for custom integration

    7.8
    78%
    12 Ratings
    N/A
    0 Ratings

    Security

    7.5

    SAP Sales Cloud

    75%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Single sign-on capability

    7.9
    79%
    14 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    7.2
    72%
    14 Ratings
    N/A
    0 Ratings

    Social CRM

    7.7

    SAP Sales Cloud

    77%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Social data

    7.6
    76%
    9 Ratings
    N/A
    0 Ratings

    Social engagement

    7.8
    78%
    9 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.3

    SAP Sales Cloud

    73%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Marketing automation

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Compensation management

    7.5
    75%
    8 Ratings
    N/A
    0 Ratings

    Platform

    6.1

    SAP Sales Cloud

    61%

    servicePath CPQ+

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 1/1 features

    Mobile access

    6.1
    61%
    13 Ratings
    N/A
    0 Ratings

    CPQ

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    8.2

    servicePath CPQ+

    82%
    servicePath CPQ+ ranks higher in 11/11 features

    Quote sharing/sending

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Product configuration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Configuration options

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Pricing rules

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Price adjustment

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Purchase history and open contracts

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Guided selling/Sales portal

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    CPQ reporting & analytics

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    CPQ-CRM integration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attachments to quotes

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Order capturing

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Attribute Ratings

    • servicePath CPQ+ is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.9

    SAP Sales Cloud

    89%
    19 Ratings
    9.1

    servicePath CPQ+

    91%
    1 Rating

    Likelihood to Renew

    5.0

    SAP Sales Cloud

    50%
    1 Rating
    9.1

    servicePath CPQ+

    91%
    1 Rating

    Usability

    5.8

    SAP Sales Cloud

    58%
    4 Ratings
    8.2

    servicePath CPQ+

    82%
    1 Rating

    Availability

    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    servicePath CPQ+

    N/A
    0 Ratings

    Performance

    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    servicePath CPQ+

    N/A
    0 Ratings

    Support Rating

    6.0

    SAP Sales Cloud

    60%
    9 Ratings
    9.1

    servicePath CPQ+

    91%
    1 Rating

    Online Training

    7.0

    SAP Sales Cloud

    70%
    1 Rating

    servicePath CPQ+

    N/A
    0 Ratings

    Implementation Rating

    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    servicePath CPQ+

    N/A
    0 Ratings

    Product Scalability

    7.9

    SAP Sales Cloud

    79%
    11 Ratings

    servicePath CPQ+

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP Sales Cloud

    You always have to consider that this is a rather monolitic product. The Setup is overcomplicated and I dont think that it is well suited for smaller environments. We are able to integrate in basically any scenario but this also comes with a price. The ODATA Interface is not so well documented and basically you have to pay somebody every time you plan on changing something. SAP Support is basically useless because they always work to close a ticket and not to resolve it in the customers interest.
    Anonymous | TrustRadius Reviewer

    servicePath CPQ+

    Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
    Anonymous | TrustRadius Reviewer

    Pros

    SAP Sales Cloud

    • Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
    • 360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
    • Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.
    Anonymous | TrustRadius Reviewer

    servicePath CPQ+

    • Complex configured products and guided selling.
    • Ease of use and setup.
    • Simplification of the complex.
    • Integrations that enable technology companies to sell effectively.
    Anonymous | TrustRadius Reviewer

    Cons

    SAP Sales Cloud

    • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
    • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
    Andy Salo | TrustRadius Reviewer

    servicePath CPQ+

    • Seamless e-signature for order processing and records closure.
    • Support for evergreen contracts.
    • Offer for SME businesses.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SAP Sales Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP Sales Cloud Editions & Modules

    Additional Pricing Details

    servicePath CPQ+

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $75 USD/user/month*(billed annually)

    servicePath CPQ+ Editions & Modules

    Edition
    servicePath CPQ+ Professional Edition$751
    servicePath CPQ+ Enterprise Edition$1251
    1. USD/user/month*(billed annually)
    Additional Pricing Details
    Pricing information for servicePath CPQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase servicePath CPQ must be conducted with the vendor.

    Likelihood to Renew

    SAP Sales Cloud

    SAP Sales Cloud 5.0
    Based on 1 answer
    Unfortunately overall a weak ROI.
    Andy Salo | TrustRadius Reviewer

    servicePath CPQ+

    servicePath CPQ+ 9.1
    Based on 1 answer
    Quality solution built for our needs.
    Anonymous | TrustRadius Reviewer

    Usability

    SAP Sales Cloud

    SAP Sales Cloud 5.8
    Based on 4 answers
    In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
    Gauri Hiremath | TrustRadius Reviewer

    servicePath CPQ+

    servicePath CPQ+ 8.2
    Based on 1 answer
    Very good usability just needs more documentation for new features.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    SAP Sales Cloud

    SAP Sales Cloud 8.0
    Based on 2 answers
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Andy Salo | TrustRadius Reviewer

    servicePath CPQ+

    No score
    No answers yet
    No answers on this topic

    Support Rating

    SAP Sales Cloud

    SAP Sales Cloud 6.0
    Based on 9 answers
    I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
    Anonymous | TrustRadius Reviewer

    servicePath CPQ+

    servicePath CPQ+ 9.1
    Based on 1 answer
    A quality team who know their product and the industry they operate in.
    Anonymous | TrustRadius Reviewer

    Online Training

    SAP Sales Cloud

    SAP Sales Cloud 7.0
    Based on 1 answer
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Andy Salo | TrustRadius Reviewer

    servicePath CPQ+

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    SAP Sales Cloud

    SAP Sales Cloud 8.0
    Based on 2 answers
    The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
    Andy Salo | TrustRadius Reviewer

    servicePath CPQ+

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    SAP Sales Cloud

    The reason for be a part of sap team is because of my client. I was working for SAP company so I got more exposure on sap sales cloud but if compare it with Salesforce CPQ I would say sap is quiet new and it will need more features as other cloud tool already has but major part is it is easy to understand.
    Sunny Sethi | TrustRadius Reviewer

    servicePath CPQ+

    ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability.b) Easy of use and simplification of complex scenarios.c) Easy to use, very capable, no code configured, and guided products.
    Anonymous | TrustRadius Reviewer

    Scalability

    SAP Sales Cloud

    SAP Sales Cloud 7.9
    Based on 11 answers
    The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions.It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
    Sandeep Pal | TrustRadius Reviewer

    servicePath CPQ+

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    SAP Sales Cloud

    • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
    • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
    • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
    Anonymous | TrustRadius Reviewer

    servicePath CPQ+

    • Positive impact on ROI: previous spreadsheet system was at a dead end.
    • Enabled new starters to be more productive early on.
    • Opened up the solution to improved commercial client lifecycle management.
    • Reduced errors and omissions.
    Anonymous | TrustRadius Reviewer

    Screenshots

    SAP Sales Cloud

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