What users are saying about
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122 Ratings
1 Rating

SAP Sales Cloud

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122 Ratings
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Score 8.1 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.0

    SAP Sales Cloud

    80%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 9/9 features

    Customer data management / contact management

    8.8
    88%
    53 Ratings
    N/A
    0 Ratings

    Workflow management

    7.9
    79%
    54 Ratings
    N/A
    0 Ratings

    Territory management

    7.7
    77%
    48 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.2
    82%
    52 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.8
    78%
    47 Ratings
    N/A
    0 Ratings

    Contract management

    7.5
    75%
    50 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.1
    81%
    49 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    49 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.7
    77%
    49 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.3

    SAP Sales Cloud

    83%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Case management

    8.2
    82%
    42 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    41 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.9

    SAP Sales Cloud

    79%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Lead management

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Email marketing

    7.9
    79%
    39 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.3

    SAP Sales Cloud

    83%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Task management

    8.6
    86%
    45 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.0
    80%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    41 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    SAP Sales Cloud

    77%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Forecasting

    7.5
    75%
    46 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.1
    81%
    46 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.5
    75%
    51 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    SAP Sales Cloud

    79%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    51 Ratings
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    49 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.5
    75%
    44 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Security

    8.6

    SAP Sales Cloud

    86%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    51 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.5
    85%
    47 Ratings
    N/A
    0 Ratings

    Social CRM

    8.1

    SAP Sales Cloud

    81%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Social data

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    32 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    SAP Sales Cloud

    80%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    42 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    34 Ratings
    N/A
    0 Ratings

    Platform

    7.1

    SAP Sales Cloud

    71%

    Synygy

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 1/1 features

    Mobile access

    7.1
    71%
    44 Ratings
    N/A
    0 Ratings

    Sales ICM

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    6.7

    Synygy

    67%
    Synygy ranks higher in 7/7 features

    Sales compensation plan creation

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Complex sales crediting

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Sales compensation process automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Incentive auditing/regulation compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Sales compensation dashboards & forecasting

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Incentive modeling

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Agile incentive strategy

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Attribute Ratings

    • SAP Sales Cloud is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    SAP Sales Cloud

    83%
    64 Ratings
    8.0

    Synygy

    80%
    1 Rating

    Likelihood to Renew

    8.8

    SAP Sales Cloud

    88%
    5 Ratings

    Synygy

    N/A
    0 Ratings

    Usability

    7.9

    SAP Sales Cloud

    79%
    8 Ratings

    Synygy

    N/A
    0 Ratings

    Availability

    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Synygy

    N/A
    0 Ratings

    Performance

    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Synygy

    N/A
    0 Ratings

    Support Rating

    9.2

    SAP Sales Cloud

    92%
    15 Ratings

    Synygy

    N/A
    0 Ratings

    Online Training

    7.0

    SAP Sales Cloud

    70%
    2 Ratings

    Synygy

    N/A
    0 Ratings

    Implementation Rating

    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Synygy

    N/A
    0 Ratings

    Product Scalability

    9.1

    SAP Sales Cloud

    91%
    23 Ratings

    Synygy

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
    Read full review

    Synygy

    It's possible to use spreadsheets to calculate and manage incentive payments, but for a larger organization with multiple sales plans I highly recommend Synygy.
    Read full review

    Pros

    SAP

    • Easy to configure based on our business needs.
    • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
    • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
    • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
    Read full review

    Synygy

    • Accurate and detailed incentive calculation.
    • Managing a large amount of data.
    • Excellent customer service.
    Read full review

    Cons

    SAP

    • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
    • The help pages could be more informational and user friendly.
    Read full review

    Synygy

    No answers on this topic

    Pricing Details

    SAP Sales Cloud

    Starting Price

    Editions & Modules

    SAP Sales Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Synygy

      Starting Price

      Editions & Modules

      Synygy editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
        Read full review

        Synygy

        No answers on this topic

        Usability

        SAP

        In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
        Read full review

        Synygy

        No answers on this topic

        Reliability and Availability

        SAP

        Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
        Read full review

        Synygy

        No answers on this topic

        Support Rating

        SAP

        SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
        Read full review

        Synygy

        No answers on this topic

        Online Training

        SAP

        Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
        Read full review

        Synygy

        No answers on this topic

        Implementation Rating

        SAP

        The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
        Read full review

        Synygy

        No answers on this topic

        Alternatives Considered

        SAP

        The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
        Read full review

        Synygy

        No answers on this topic

        Scalability

        SAP

        The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
        Read full review

        Synygy

        No answers on this topic

        Return on Investment

        SAP

        • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
        • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
        • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
        Read full review

        Synygy

        No answers on this topic

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