What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
3 Ratings

SAP Sales Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • SAP Sales Cloud ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, Platform
  • Teamgate CRM ranks higher in 4 feature sets: Sales Force Automation, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

8.0

SAP Sales Cloud

80%
8.1

Teamgate CRM

81%
SAP Sales Cloud ranks higher in 5/9 features

Customer data management / contact management

8.8
88%
53 Ratings
8.0
80%
2 Ratings

Workflow management

7.9
79%
54 Ratings
9.0
90%
2 Ratings

Territory management

7.7
77%
48 Ratings
7.0
70%
1 Rating

Opportunity management

8.2
82%
52 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.8
78%
47 Ratings
9.0
90%
2 Ratings

Contract management

7.5
75%
50 Ratings
8.0
80%
2 Ratings

Quote & order management

8.1
81%
49 Ratings
N/A
0 Ratings

Interaction tracking

8.7
87%
49 Ratings
8.0
80%
2 Ratings

Channel / partner relationship management

7.7
77%
49 Ratings
8.0
80%
2 Ratings

Customer Service & Support

8.3

SAP Sales Cloud

83%
7.0

Teamgate CRM

70%
SAP Sales Cloud ranks higher in 3/3 features

Case management

8.2
82%
42 Ratings
N/A
0 Ratings

Call center management

8.4
84%
42 Ratings
N/A
0 Ratings

Help desk management

8.3
83%
41 Ratings
7.0
70%
2 Ratings

Marketing Automation

7.9

SAP Sales Cloud

79%
7.0

Teamgate CRM

70%
SAP Sales Cloud ranks higher in 2/2 features

Lead management

7.8
78%
45 Ratings
7.0
70%
1 Rating

Email marketing

7.9
79%
39 Ratings
N/A
0 Ratings

CRM Project Management

8.3

SAP Sales Cloud

83%
7.7

Teamgate CRM

77%
SAP Sales Cloud ranks higher in 3/3 features

Task management

8.6
86%
45 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

8.0
80%
39 Ratings
8.0
80%
1 Rating

Reporting

8.2
82%
41 Ratings
7.0
70%
2 Ratings

CRM Reporting & Analytics

7.7

SAP Sales Cloud

77%
8.3

Teamgate CRM

83%
Teamgate CRM ranks higher in 2/3 features

Forecasting

7.5
75%
46 Ratings
7.0
70%
2 Ratings

Pipeline visualization

8.1
81%
46 Ratings
9.0
90%
2 Ratings

Customizable reports

7.5
75%
51 Ratings
9.0
90%
2 Ratings

Customization

7.9

SAP Sales Cloud

79%
8.0

Teamgate CRM

80%
SAP Sales Cloud ranks higher in 3/4 features

Custom fields

8.0
80%
51 Ratings
9.0
90%
2 Ratings

Custom objects

8.0
80%
49 Ratings
8.0
80%
2 Ratings

Scripting environment

7.5
75%
44 Ratings
N/A
0 Ratings

API for custom integration

8.3
83%
44 Ratings
7.0
70%
2 Ratings

Security

8.6

SAP Sales Cloud

86%
9.1

Teamgate CRM

91%
Teamgate CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
51 Ratings
9.1
91%
1 Rating

Role-based user permissions

8.5
85%
47 Ratings
9.1
91%
1 Rating

Social CRM

8.1

SAP Sales Cloud

81%

Teamgate CRM

Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 2/2 features

Social data

8.2
82%
33 Ratings
N/A
0 Ratings

Social engagement

8.0
80%
32 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.0

SAP Sales Cloud

80%

Teamgate CRM

Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 2/2 features

Marketing automation

8.3
83%
42 Ratings
N/A
0 Ratings

Compensation management

7.7
77%
34 Ratings
N/A
0 Ratings

Platform

7.1

SAP Sales Cloud

71%
5.5

Teamgate CRM

55%
SAP Sales Cloud ranks higher in 1/1 features

Mobile access

7.1
71%
44 Ratings
5.5
55%
1 Rating

Attribute Ratings

  • SAP Sales Cloud is rated higher in 4 areas: Likelihood to Recommend, Performance, Support Rating, Product Scalability
  • Teamgate CRM is rated higher in 2 areas: Likelihood to Renew, Usability
  • SAP Sales Cloud and Teamgate CRM are tied in 1 area: Availability

Likelihood to Recommend

8.3

SAP Sales Cloud

83%
64 Ratings
8.0

Teamgate CRM

80%
2 Ratings

Likelihood to Renew

8.8

SAP Sales Cloud

88%
5 Ratings
10.0

Teamgate CRM

100%
1 Rating

Usability

7.9

SAP Sales Cloud

79%
8 Ratings
8.0

Teamgate CRM

80%
1 Rating

Availability

8.0

SAP Sales Cloud

80%
2 Ratings
8.0

Teamgate CRM

80%
1 Rating

Performance

8.0

SAP Sales Cloud

80%
2 Ratings
7.0

Teamgate CRM

70%
1 Rating

Support Rating

9.2

SAP Sales Cloud

92%
15 Ratings
7.0

Teamgate CRM

70%
1 Rating

Online Training

7.0

SAP Sales Cloud

70%
2 Ratings

Teamgate CRM

N/A
0 Ratings

Implementation Rating

8.0

SAP Sales Cloud

80%
2 Ratings

Teamgate CRM

N/A
0 Ratings

Product Scalability

9.1

SAP Sales Cloud

91%
23 Ratings
9.0

Teamgate CRM

90%
1 Rating

Likelihood to Recommend

SAP

When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
Read full review

Teamgate

Teamgate CRM is well suited for companies that want to centralize leads, current clients, and communication history in one CRM. A scenario where team gate is appropriate is if a company wants to use custom sales pipelines and stages to track a sales lead that will transition to a deal. A scenario where team gate is NOT appropriate is for a company that doesn't need a cloud-based CRM because there don't travel a lot and will always use the same computer that you might as well have a CRM server on-site and save money.
Read full review

Pros

SAP

  • Easy to configure based on our business needs.
  • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
  • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
  • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
Read full review

Teamgate

  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Read full review

Cons

SAP

  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
Read full review

Teamgate

  • As this is cloud-based software, we find that the servers are down at least twice a month, this is too much.
  • The speed of page loading can be improved also it takes long to open reports if you use a big date range.
  • There should be a way to reset another users password.
Read full review

Pricing Details

SAP Sales Cloud

Starting Price

Editions & Modules

SAP Sales Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Teamgate CRM

    Starting Price

    $11 user/ month

    Editions & Modules

    Teamgate CRM editions and modules pricing
    EditionModules
    Starter111
    Professional292
    Enterprise493

    Footnotes

    1. user/ month
    2. user/ month
    3. user/ month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    There is a 20% discount when billed annually

    Likelihood to Renew

    SAP

    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Read full review

    Teamgate

    The product exceeds our needs usability-wise.
    Read full review

    Usability

    SAP

    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Read full review

    Teamgate

    I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.
    Read full review

    Reliability and Availability

    SAP

    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review

    Teamgate

    Unplanned outages do cause issues with this cloud platform, as they occur twice a month.
    Read full review

    Performance

    SAP

    No answers on this topic

    Teamgate

    Performance can be faster especially when running reports.
    Read full review

    Support Rating

    SAP

    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review

    Teamgate

    I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.
    Read full review

    Online Training

    SAP

    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review

    Teamgate

    No answers on this topic

    Implementation Rating

    SAP

    The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
    Read full review

    Teamgate

    No answers on this topic

    Alternatives Considered

    SAP

    The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
    Read full review

    Teamgate

    When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
    Read full review

    Scalability

    SAP

    The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
    Read full review

    Teamgate

    The sales team can use this product as much as the support as lead generating teams.
    Read full review

    Return on Investment

    SAP

    • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
    • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
    • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
    Read full review

    Teamgate

    • The amount of time we have free now, due to having everything organised with the platform is phenomenal
    Read full review

    Screenshots

    Add comparison