Satmetrix (discontinued) vs. Zoho Survey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Zoho Survey
Score 9.2 out of 10
N/A
Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.N/A
Pricing
Satmetrix (discontinued)Zoho Survey
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Satmetrix (discontinued)Zoho Survey
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Satmetrix (discontinued)Zoho Survey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
2% above category average
Zoho Survey
8.3
8 Ratings
6% above category average
Survey templates8.02 Ratings10.07 Ratings
Themes8.02 Ratings5.08 Ratings
Custom logo/branding8.02 Ratings10.08 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
Zoho Survey
10.0
8 Ratings
15% above category average
Changes to live survey8.02 Ratings10.08 Ratings
Question design help8.02 Ratings10.08 Ratings
Multiple question types8.02 Ratings10.08 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
4% below category average
Zoho Survey
10.0
8 Ratings
18% above category average
Survey logic flexibility8.02 Ratings10.08 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
3% below category average
Zoho Survey
10.0
8 Ratings
19% above category average
Response tracking8.02 Ratings10.08 Ratings
Data export8.02 Ratings10.08 Ratings
Standard reports8.02 Ratings10.08 Ratings
Custom reports8.02 Ratings10.08 Ratings
Analytics8.02 Ratings10.08 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
5% below category average
Zoho Survey
10.0
7 Ratings
18% above category average
Access controls8.02 Ratings10.07 Ratings
Compliance8.02 Ratings10.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Satmetrix (discontinued)
-
Ratings
Zoho Survey
9.9
7 Ratings
20% above category average
Vendor-offered crowdsourcing00 Ratings9.95 Ratings
Respondent restrictions00 Ratings10.07 Ratings
Best Alternatives
Satmetrix (discontinued)Zoho Survey
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Score 9.7 out of 10
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Score 9.7 out of 10
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Qualaroo
Qualaroo
Score 6.7 out of 10
Qualaroo
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Score 6.7 out of 10
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DocuWare
DocuWare
Score 9.2 out of 10
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Score 9.2 out of 10
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User Ratings
Satmetrix (discontinued)Zoho Survey
Likelihood to Recommend
4.0
(7 ratings)
10.0
(8 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Satmetrix (discontinued)Zoho Survey
Likelihood to Recommend
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Zoho
Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
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Pros
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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Zoho
  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!
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Cons
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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Zoho
  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
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Likelihood to Renew
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Zoho
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Zoho
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
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Support Rating
Discontinued Products
No answers on this topic
Zoho
Zoho's support is always quick to respond and troubleshoot any issues
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Alternatives Considered
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Zoho
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
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Return on Investment
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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Zoho
  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
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ScreenShots