What users are saying about
8 Ratings
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Score 2.2 out of 100
19 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • SchoolMessenger is rated higher in 1 area: Support Rating
  • Verint Community (Telligent) is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

2.1

SchoolMessenger

21%
5 Ratings
6.7

Verint Community (Telligent)

67%
10 Ratings

Likelihood to Renew

SchoolMessenger

N/A
0 Ratings
10.0

Verint Community (Telligent)

100%
1 Rating

Usability

7.5

SchoolMessenger

75%
2 Ratings
8.7

Verint Community (Telligent)

87%
5 Ratings

Performance

8.0

SchoolMessenger

80%
4 Ratings

Verint Community (Telligent)

N/A
0 Ratings

Support Rating

10.0

SchoolMessenger

100%
2 Ratings
8.3

Verint Community (Telligent)

83%
5 Ratings

Ease of integration

8.0

SchoolMessenger

80%
2 Ratings

Verint Community (Telligent)

N/A
0 Ratings

Likelihood to Recommend

Intrado (formerly West Corporation)

This is great for schools who want a bulk package of services at a competitive cost. Older website designs limit functionality and have a very square design. SchoolMessenger has more modern templates with newer capabilities which is better for visitors of the site. The functionality is great for parents who are accessing the site on the go, which happens more often than you know.
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Verint

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
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Pros

Intrado (formerly West Corporation)

  • It is widely used.
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Verint

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
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Cons

Intrado (formerly West Corporation)

  • There's nothing I dislike. This program is very straight forward to use.
  • It just works well.
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Verint

  • Make it easier to customize widget UI - without requiring extensive coding experience
  • Provide templates for Community homepages that are simple and have great UX
  • Make it easy to change the theme
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Pricing Details

SchoolMessenger

Starting Price

Editions & Modules

SchoolMessenger editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Community (Telligent)

    Starting Price

    Editions & Modules

    Verint Community (Telligent) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Intrado (formerly West Corporation)

      No answers on this topic

      Verint

      I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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      Usability

      Intrado (formerly West Corporation)

      SchoolMessenger serves our main purpose of sending out emergency notifications and notices to parents. It is great to cut down on the paper use and the ability to attach documents to our notes. We have used this to send home notifications from our Parent-Teacher Organization. Parents have thanked us for sending a back ups due to papers being misplaced and knowing that they have a backup through email.
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      Verint

      Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
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      Performance

      Intrado (formerly West Corporation)

      Overall, this is a good, effective, and cost-efficient product. It is missing some key functionality we had with a previous program which limits my total score, but I still think a lot of school districts can get a lot out of SchoolMessenger. The features and functions they do include work well.
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      Verint

      No answers on this topic

      Support Rating

      Intrado (formerly West Corporation)

      The support is fantastic. I have never had such complete support from a technology service. Every issue has been resolved while I was on the phone. I never had to wait for a callback or an advanced support tech. Their people are very well trained in their product and how to meet their customer's needs.
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      Verint

      So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
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      Alternatives Considered

      Intrado (formerly West Corporation)

      Easier to use and more cost effective than shoutpoint
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      Verint

      As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
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      Return on Investment

      Intrado (formerly West Corporation)

      • Lost the confidence of families that we were protecting their data.
      • Refused to refund our funds after they released confidential information.
      • Required extensive resources to find another product.
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      Verint

      • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
      • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
      • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
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      Screenshots

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