SchoolMessenger vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SchoolMessenger
Score 2.1 out of 10
N/A
SchoolMessenger, a West Corporation solution managed by West Education, the company's education unit, is a school community software featuring secure email, social media monitoring, school website, and mobile app.N/A
Verint Community
Score 8.3 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
SchoolMessengerVerint Community
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SchoolMessengerVerint Community
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SchoolMessengerVerint Community
Top Pros
Top Cons
Best Alternatives
SchoolMessengerVerint Community
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 8.5 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 8.5 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 8.5 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 8.5 out of 10
Enterprises
Salesforce Experience Cloud
Salesforce Experience Cloud
Score 8.5 out of 10
Salesforce Experience Cloud
Salesforce Experience Cloud
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SchoolMessengerVerint Community
Likelihood to Recommend
2.1
(5 ratings)
8.5
(29 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
7.5
(2 ratings)
9.0
(6 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
8.0
(2 ratings)
10.0
(1 ratings)
Support Rating
10.0
(1 ratings)
10.0
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
8.0
(2 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SchoolMessengerVerint Community
Likelihood to Recommend
West Technology Group, LLC (formerly Intrado)
This is great for schools who want a bulk package of services at a competitive cost. Older website designs limit functionality and have a very square design. SchoolMessenger has more modern templates with newer capabilities which is better for visitors of the site. The functionality is great for parents who are accessing the site on the go, which happens more often than you know.
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Verint
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
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Pros
West Technology Group, LLC (formerly Intrado)
  • It is widely used.
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Verint
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
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Cons
West Technology Group, LLC (formerly Intrado)
  • There's nothing I dislike. This program is very straight forward to use.
  • It just works well.
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Verint
  • The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting.
  • If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs.
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Likelihood to Renew
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
West Technology Group, LLC (formerly Intrado)
SchoolMessenger serves our main purpose of sending out emergency notifications and notices to parents. It is great to cut down on the paper use and the ability to attach documents to our notes. We have used this to send home notifications from our Parent-Teacher Organization. Parents have thanked us for sending a back ups due to papers being misplaced and knowing that they have a backup through email.
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Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Performance
West Technology Group, LLC (formerly Intrado)
Overall, this is a good, effective, and cost-efficient product. It is missing some key functionality we had with a previous program which limits my total score, but I still think a lot of school districts can get a lot out of SchoolMessenger. The features and functions they do include work well.
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Verint
No answers on this topic
Support Rating
West Technology Group, LLC (formerly Intrado)
The support is fantastic. I have never had such complete support from a technology service. Every issue has been resolved while I was on the phone. I never had to wait for a callback or an advanced support tech. Their people are very well trained in their product and how to meet their customer's needs.
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Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
West Technology Group, LLC (formerly Intrado)
Easier to use and more cost effective than shoutpoint
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Verint
Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial impact, whereas other vendors were much more ambiguous about how much we might pay for services we might need in the future. Both other vendors seemed to have plenty of integration options, but very specific ones (e.g. We have a CRM integration... if you use Salesforce. We have an LMS integration... if you use [this vendor]). Knowing that their out-of-the-box integrations were not in our existing tech stack made for a very unclear path forward
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Scalability
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
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Return on Investment
West Technology Group, LLC (formerly Intrado)
  • Lost the confidence of families that we were protecting their data.
  • Refused to refund our funds after they released confidential information.
  • Required extensive resources to find another product.
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Verint
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
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ScreenShots

Verint Community Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hubScreenshot of an Avnet community with courses, competitions, and networking opportunitiesScreenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus' community to ask questions, join conversations, or share ideasScreenshot of the England Football Community, a place to connect with people and join the conversation about all things football.