What users are saying about
13 Ratings
131 Ratings
13 Ratings
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Score 9.2 out of 100
131 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Online Storefront

    Searchspring

    Feature Set Not Supported
    N/A
    8.9

    Shopify Plus

    89%
    Shopify Plus ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.9
    89%
    26 Ratings

    Product management

    N/A
    0 Ratings
    9.2
    92%
    27 Ratings

    Bulk product upload

    N/A
    0 Ratings
    9.1
    91%
    25 Ratings

    Branding

    N/A
    0 Ratings
    8.9
    89%
    26 Ratings

    Mobile storefront

    N/A
    0 Ratings
    9.3
    93%
    27 Ratings

    Product variations

    N/A
    0 Ratings
    8.5
    85%
    26 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    24 Ratings

    Visual customization

    N/A
    0 Ratings
    8.8
    88%
    27 Ratings

    CMS

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Online Shopping Cart

    Searchspring

    Feature Set Not Supported
    N/A
    8.8

    Shopify Plus

    88%
    Shopify Plus ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.8
    88%
    27 Ratings

    Online Payment System

    Searchspring

    Feature Set Not Supported
    N/A
    9.4

    Shopify Plus

    94%
    Shopify Plus ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.4
    94%
    27 Ratings

    eCommerce Marketing

    Searchspring

    Feature Set Not Supported
    N/A
    8.6

    Shopify Plus

    86%
    Shopify Plus ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    9.0
    90%
    27 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    SEO

    N/A
    0 Ratings
    8.2
    82%
    27 Ratings

    eCommerce Business Management

    Searchspring

    Feature Set Not Supported
    N/A
    8.9

    Shopify Plus

    89%
    Shopify Plus ranks higher in 4/4 features

    Order processing

    N/A
    0 Ratings
    9.3
    93%
    26 Ratings

    Inventory management

    N/A
    0 Ratings
    8.9
    89%
    25 Ratings

    Shipping

    N/A
    0 Ratings
    9.0
    90%
    25 Ratings

    Custom functionality

    N/A
    0 Ratings
    8.4
    84%
    26 Ratings

    Attribute Ratings

    • Searchspring is rated higher in 1 area: Likelihood to Recommend
    • Searchspring and Shopify Plus are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    Searchspring

    90%
    4 Ratings
    8.9

    Shopify Plus

    89%
    28 Ratings

    Support Rating

    10.0

    Searchspring

    100%
    2 Ratings
    10.0

    Shopify Plus

    100%
    2 Ratings

    Likelihood to Recommend

    Searchspring

    Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
    Read full review

    Shopify

    Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
    Read full review

    Pros

    Searchspring

    • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
    • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
    • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
    Read full review

    Shopify

    • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
    • Great new features consistently being added, ahead of the curve on almost everything
    • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
    • Most Merchant Success Managers are good and genuinely want to be helpful
    • A fantastic user interface, very logical and easy to use
    • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
    Read full review

    Cons

    Searchspring

    • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
    • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
    Read full review

    Shopify

    • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
    • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
    • The 24/7 support doesn't seem as dedicated as they once were.
    Read full review

    Pricing Details

    Searchspring

    Starting Price

    $599 per month

    Editions & Modules

    Searchspring editions and modules pricing
    EditionModules
    Essential$599.001
    Advanced$799.002
    Expert$999.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Shopify Plus

    Starting Price

    Editions & Modules

    Shopify Plus editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Searchspring

      We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.
      Read full review

      Shopify

      Always are quick to answer our questions and help us find a solution
      Read full review

      Alternatives Considered

      Searchspring

      Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.
      Read full review

      Shopify

      Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
      Read full review

      Return on Investment

      Searchspring

      • Increased our site search speed.
      • Increased conversion rate.
      • Increase in sales by boosting best sellers and relevant items throughout the year.
      Read full review

      Shopify

      • Shopify Plus has been a very cost effective solution for us.
      • As our business grows, it's easy to train new hires on how to use Shopify Plus.
      • What we've lost in the missing features of Shopify we've made up for in the other areas.
      Read full review

      Screenshots

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