What users are saying about
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Top Rated
2183 Ratings
3 Ratings
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Score 10 out of 100

TeamViewer

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Top Rated
2183 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    SecureLink Enterprise Access

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    293 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    276 Ratings

    Instant message

    N/A
    0 Ratings
    7.9
    79%
    253 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.3
    73%
    192 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    288 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    234 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    248 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    187 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    182 Ratings

    Annotations

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    111 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • SecureLink Enterprise Access is rated higher in 1 area: Support Rating
    • TeamViewer is rated higher in 2 areas: Likelihood to Renew, Performance
    • SecureLink Enterprise Access and TeamViewer are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    SecureLink Enterprise Access

    83%
    2 Ratings
    8.3

    TeamViewer

    83%
    335 Ratings

    Likelihood to Renew

    8.6

    SecureLink Enterprise Access

    86%
    2 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    SecureLink Enterprise Access

    N/A
    0 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    SecureLink Enterprise Access

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    6 Ratings

    Performance

    9.0

    SecureLink Enterprise Access

    90%
    2 Ratings
    9.5

    TeamViewer

    95%
    6 Ratings

    Support Rating

    9.0

    SecureLink Enterprise Access

    90%
    2 Ratings
    8.2

    TeamViewer

    82%
    70 Ratings

    In-Person Training

    SecureLink Enterprise Access

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    SecureLink Enterprise Access

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    SecureLink Enterprise Access

    N/A
    0 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Product Scalability

    SecureLink Enterprise Access

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    4 Ratings

    Likelihood to Recommend

    SecureLink Enterprise Access

    It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
    Matthew Behrens | TrustRadius Reviewer

    TeamViewer

    We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
    Anonymous | TrustRadius Reviewer

    Pros

    SecureLink Enterprise Access

    • Easy to setup on a client PC or server for access
    • Organizes client connections by gatekeeper so it is easy to find what you need
    • File transfer option is great for uploading files to client servers
    Anonymous | TrustRadius Reviewer

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.
    Anonymous | TrustRadius Reviewer

    Cons

    SecureLink Enterprise Access

    • Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
    • Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
    • I would love to see an App. I know they are working on this as well.
    Matthew Behrens | TrustRadius Reviewer

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Richard Hogan | TrustRadius Reviewer

    Pricing Details

    SecureLink Enterprise Access

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SecureLink Enterprise Access Editions & Modules

    Additional Pricing Details

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $6.95 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details

    Likelihood to Renew

    SecureLink Enterprise Access

    SecureLink Enterprise Access 8.6
    Based on 2 answers
    We are happy using securelink to access our client environments
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 9.0
    Based on 60 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Anonymous | TrustRadius Reviewer

    Usability

    SecureLink Enterprise Access

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.1
    Based on 58 answers
    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Jerica Gilley | TrustRadius Reviewer

    Reliability and Availability

    SecureLink Enterprise Access

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    No single outage till now.
    Vinayak Kadam | TrustRadius Reviewer

    Performance

    SecureLink Enterprise Access

    SecureLink Enterprise Access 9.0
    Based on 2 answers
    No answer on this topic is available.

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    Steady connection and easy quick connect and disconnect
    Jackie Ramos | TrustRadius Reviewer

    Support Rating

    SecureLink Enterprise Access

    SecureLink Enterprise Access 9.0
    Based on 2 answers
    The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
    Matthew Behrens | TrustRadius Reviewer

    TeamViewer

    TeamViewer 8.2
    Based on 70 answers
    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Anonymous | TrustRadius Reviewer

    Online Training

    SecureLink Enterprise Access

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Jordan Paquette | TrustRadius Reviewer

    Implementation Rating

    SecureLink Enterprise Access

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 10.0
    Based on 14 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    SecureLink Enterprise Access

    Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Anonymous | TrustRadius Reviewer

    Scalability

    SecureLink Enterprise Access

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 4 answers
    I've rarely had problems with the product.
    Mike Robinson | TrustRadius Reviewer

    Return on Investment

    SecureLink Enterprise Access

    • I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
    • The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
    • Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
    Matthew Behrens | TrustRadius Reviewer

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Manuel Hernandez | TrustRadius Reviewer

    Screenshots

    SecureLink Enterprise Access

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