SecureLink vs TeamViewer

• Easy to setup on a client PC or server for access
• Organizes client connections by gatekeeper so it is easy to find what you need
• File transfer option is great for uploading files to client servers

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• Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
• Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
• One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.

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• Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
• Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
• I would love to see an App. I know they are working on this as well.

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• The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
• The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
• TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.

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• I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
• The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
• Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.

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• Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
• The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.

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