What users are saying about
3 Ratings
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Based on 3 reviews and ratings
TeamViewer
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Top Rated
2183 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2183 reviews and ratings
Feature Set Ratings
Remote Administration

SecureLink Enterprise Access
Feature Set Not Supported
N/A

8.2
TeamViewer
82%
TeamViewer ranks higher in 14/14 features
TeamViewer ranks higher in 14/14 features
Screen sharing

N/A
0 Ratings

9.0
90%
293 Ratings
File transfer

N/A
0 Ratings

8.2
82%
276 Ratings
Instant message

N/A
0 Ratings

7.9
79%
253 Ratings
Secure remote access with Smart Card authentication

N/A
0 Ratings

8.2
82%
77 Ratings
Access to sleeping/powered-off computers

N/A
0 Ratings

7.3
73%
192 Ratings
Over-the-Internet remote session

N/A
0 Ratings

9.0
90%
288 Ratings
Initiate remote control from mobile

N/A
0 Ratings

8.1
81%
234 Ratings
Remote management of servers & workstations

N/A
0 Ratings

8.4
84%
248 Ratings
Remote Active Directory® management

N/A
0 Ratings

8.4
84%
80 Ratings
Centralized management dashboard

N/A
0 Ratings

7.8
78%
187 Ratings
Session record

N/A
0 Ratings

8.0
80%
182 Ratings
Annotations

N/A
0 Ratings

7.7
77%
90 Ratings
Monitoring and Alerts

N/A
0 Ratings

8.4
84%
111 Ratings
Multi-platform remote control

N/A
0 Ratings

8.4
84%
229 Ratings
Attribute Ratings
- SecureLink Enterprise Access is rated higher in 1 area: Support Rating
- TeamViewer is rated higher in 2 areas: Likelihood to Renew, Performance
- SecureLink Enterprise Access and TeamViewer are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
SecureLink Enterprise Access
83%
2 Ratings

8.3
TeamViewer
83%
335 Ratings
Likelihood to Renew

8.6
SecureLink Enterprise Access
86%
2 Ratings

9.0
TeamViewer
90%
60 Ratings
Usability

SecureLink Enterprise Access
N/A
0 Ratings

9.1
TeamViewer
91%
58 Ratings
Availability

SecureLink Enterprise Access
N/A
0 Ratings

9.5
TeamViewer
95%
6 Ratings
Performance

9.0
SecureLink Enterprise Access
90%
2 Ratings

9.5
TeamViewer
95%
6 Ratings
Support Rating

9.0
SecureLink Enterprise Access
90%
2 Ratings

8.2
TeamViewer
82%
70 Ratings
In-Person Training

SecureLink Enterprise Access
N/A
0 Ratings

5.0
TeamViewer
50%
1 Rating
Online Training

SecureLink Enterprise Access
N/A
0 Ratings

6.0
TeamViewer
60%
3 Ratings
Implementation Rating

SecureLink Enterprise Access
N/A
0 Ratings

10.0
TeamViewer
100%
14 Ratings
Product Scalability

SecureLink Enterprise Access
N/A
0 Ratings

9.5
TeamViewer
95%
4 Ratings
Likelihood to Recommend
SecureLink Enterprise Access
It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
Information Security Analyst
City of HopeHospital & Health Care, 1001-5000 employees
TeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.

Verified User
Technician in Information Technology
Non-Profit Organization Management Company, 51-200 employeesPros
SecureLink Enterprise Access
- Easy to setup on a client PC or server for access
- Organizes client connections by gatekeeper so it is easy to find what you need
- File transfer option is great for uploading files to client servers

Verified User
Analyst in Professional Services
Computer Software Company, 5001-10,000 employeesTeamViewer
- Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
- TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
- Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
- Since the application has matured over the years, it has great support both from the publisher and general internet support.

Verified User
Manager in Information Technology
Construction Company, 51-200 employeesCons
SecureLink Enterprise Access
- Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
- Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
- I would love to see an App. I know they are working on this as well.
Information Security Analyst
City of HopeHospital & Health Care, 1001-5000 employees
TeamViewer
- TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
- TeamViewer is slow to make the initial connection.
- Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Engineering Technician
Hogan's Systems Consulting, LLCInformation Technology & Services, 1-10 employees
Pricing Details
SecureLink Enterprise Access
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SecureLink Enterprise Access Editions & Modules
—
Additional Pricing Details
—TeamViewer
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$6.95 per month (billed annually)
TeamViewer Editions & Modules
Edition
Business | $34.901 |
---|---|
Premium | $102.902 |
Corporate | $206.903 |
Remote Access | $6.954 |
- per month (billed annually) 1 Licensed User
- per month (billed annually) 15 Licensed Users
- per month (billed annually) 30 Licensed Users
- per month (billed annually) 1 Licensed User
Additional Pricing Details
—Likelihood to Renew
SecureLink Enterprise Access
SecureLink Enterprise Access 8.6
Based on 2 answers
We are happy using securelink to access our client environments

Verified User
Analyst in Professional Services
Computer Software Company, 5001-10,000 employeesTeamViewer
TeamViewer 9.0
Based on 60 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employeesUsability
SecureLink Enterprise Access
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.1
Based on 58 answers
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
System Administrator
KyndrylInformation Technology & Services, 10,001+ employees
Reliability and Availability
SecureLink Enterprise Access
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 6 answers
No single outage till now.
IT executive
Origin logisticsLogistics & Supply Chain, 11-50 employees
Performance
SecureLink Enterprise Access
SecureLink Enterprise Access 9.0
Based on 2 answers
No answer on this topic is available.
TeamViewer
TeamViewer 9.5
Based on 6 answers
Steady connection and easy quick connect and disconnect
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Support Rating
SecureLink Enterprise Access
SecureLink Enterprise Access 9.0
Based on 2 answers
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
Information Security Analyst
City of HopeHospital & Health Care, 1001-5000 employees
TeamViewer
TeamViewer 8.2
Based on 70 answers
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.

Verified User
Partner in Finance and Accounting
Automotive Company, 11-50 employeesOnline Training
SecureLink Enterprise Access
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
IT Support Technician
Greenheck Fan CorporationConstruction, 1001-5000 employees
Implementation Rating
SecureLink Enterprise Access
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 10.0
Based on 14 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

Verified User
Team Lead in Information Technology
Banking Company, 51-200 employeesAlternatives Considered
SecureLink Enterprise Access
Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.

Verified User
Analyst in Professional Services
Computer Software Company, 5001-10,000 employeesTeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesScalability
SecureLink Enterprise Access
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 4 answers
I've rarely had problems with the product.
Internet Director / UNIX Administrator
Marietta CollegeHigher Education, 201-500 employees
Return on Investment
SecureLink Enterprise Access
- I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
- The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
- Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
Information Security Analyst
City of HopeHospital & Health Care, 1001-5000 employees
TeamViewer
- Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
- TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
- It is also recommended for system administrators who cover several offices with a small number.
Marketing Publicity Manager S,
OCESAEntertainment, 1001-5000 employees