What users are saying about
7 Ratings
60 Ratings
7 Ratings
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Score 7.8 out of 100
60 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • ShippingEasy is rated higher in 1 area: Likelihood to Recommend
  • ShipStation is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

ShippingEasy

90%
4 Ratings
7.6

ShipStation

76%
20 Ratings

Usability

ShippingEasy

N/A
0 Ratings
9.0

ShipStation

90%
1 Rating

Support Rating

1.5

ShippingEasy

15%
3 Ratings
8.7

ShipStation

87%
20 Ratings

Likelihood to Recommend

ShippingEasy

ShippingEasy is perfect for a small business that needs the inventory system but doesn't want to pay through the nose. The customer service is excellent - they help you in set up, making changes, and make sure you understand how to use it. They save me time in managing our inventory and save me time when there is a problem - I call and get an answer right away. Plus if there is a system wide problem, which there rarely is, they make announcements and keep us up to date during and after
Vivian Vassar | TrustRadius Reviewer

ShipStation

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
Anonymous | TrustRadius Reviewer

Pros

ShippingEasy

  • ShippingEasy makes it very easy to set up shipping rules for various scenarios so that shipping is fairly automated. It really is a click and ship type set up.
  • ShippingEasy integrates into our BigCommerce platform very well. We very rarely have any issues with ShippingEasy syncing orders and shipping status to BigCommerce and vise versa.
  • ShippingEasy's marketing service is very easy to use. It makes email campaign design extremely easy and aesthetically pleasing and it also makes automated emails very easy to set up as well.
Nick Hunter | TrustRadius Reviewer

ShipStation

  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
Anonymous | TrustRadius Reviewer

Cons

ShippingEasy

  • Fails to sync with the store consistently.
  • Integration with Stamps.com is problematic.
Eva Sawyer | TrustRadius Reviewer

ShipStation

  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
Scott Ingham | TrustRadius Reviewer

Pricing Details

ShippingEasy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month 50 shipments per month

ShippingEasy Editions & Modules

Edition
Starter$5.001
Basic$29.002
Plus$49.003
Select$69.004
Premium$99.005
Enterprise$159.006
  1. per month 50 shipments per month
  2. per month 500 shipments per month.
  3. per month 1,500 shipments per month.
  4. per month 3,000 shipments per month.
  5. per month 6,000 shipments per month.
  6. per month 10,000 shipments per month.
Additional Pricing Details

ShipStation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

ShipStation Editions & Modules

Edition
Starter$9.001
Bronze$29.002
Silver$49.003
Gold$69.004
Platinum$99.005
Enterprise$159.006
  1. Per User Per Month (50 shipments included)
  2. Per User Per Month (500 shipments included)
  3. 2 Users Per Month (1,500 shipments included)
  4. 3 Users Per Month (3,000 shipments included)
  5. 5 Users Per Month (6,000 shipments included)
  6. 10 Users Per Month (10,000 shipments included)
Additional Pricing Details

Usability

ShippingEasy

No score
No answers yet
No answers on this topic

ShipStation

ShipStation 9.0
Based on 1 answer
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
Mark Linkhorst | TrustRadius Reviewer

Support Rating

ShippingEasy

ShippingEasy 1.5
Based on 3 answers
ShippingEasy customer support is excellent. We rarely have to wait on hold, the reps are knowledgeable, well trained, well spoken, and understand technical issues. They listen carefully to make sure they understand the issue and check if they do not know something. I feel confident that I am getting correct information and rarely have to make more than one phone call to get an issue corrected.
Vivian Vassar | TrustRadius Reviewer

ShipStation

ShipStation 8.7
Based on 20 answers
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ShippingEasy

ShippingEasy works well across multiple apps and offers better interface, in my opinion
Joon Lee | TrustRadius Reviewer

ShipStation

We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.
Darcy Knapp, MBA | TrustRadius Reviewer

Return on Investment

ShippingEasy

  • ShippingEasy has really had a positive impact overall on our business. It is very simple to use and the flexibility of the shipping rules has more or less automated shipping. So for a small organization like ourselves, it allows us to reduce overhead by not having to have multiple employees to ship.
  • It also has helped reduce overhead significantly by switching our email marketing from Constant Contact. It is about a 10th of the price and has more functionality. So that was definitely a no-brainer
  • All in all, ShippingEasy helps us reduce overhead the most in labor. It is extremely easy to use so a lot less of our time is devoted to shipping concerns such as manually entering shipments like before and making sure shipment information is transferred over to BigCommerce, or doing return labels. Everything integrates so well it is essentially automated.
Nick Hunter | TrustRadius Reviewer

ShipStation

  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
Anonymous | TrustRadius Reviewer

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