Slack vs. Zoho Cliq

Slack is definitely well suited according to my experience of using it for over 6 years to be the best platform to have short quick huddles and catch up sessions with your team, More especially if your work environment is a WFH set up. you can easily direct message a colleague regarding something that needs quick attention. making calls is easy and you can basically present a presentation to your team quickly and easy by sharing your screen with them easily. its basically the future

Incentivized

It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work. This is especially useful for field work where the field team can report the work done and any additional resources required. We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening

Incentivized

• Slack workflows which helps to automate day to day or weekly tasks
• Slack Huddle which helps to communicate within the app and also the chat is saved in thread
• Slack To Do Lists which helps to manage small projects
• Slack Canvas to keep the whole team on the same page

Incentivized

• External channels allow in-office staff a private channel to directly relay messages to customers.
• Automated notifications through Zoho CRM can be easily triggered.
• Audio/screen share components offer zoom-quality calling without extraneous setups.

• Wish I could organize my "save for later" items into folders. It would be nice to store all of the golden nuggets of information I learn. Even better if we could export it out into a word doc to turn into a real article or resource!
• Use AI to help us find themes around topics and prepare a summary every week/end of day/month so that the entire team can absorb all conversations into one clean space

Incentivized

• Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.

Incentivized

To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.

Incentivized

Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.

Incentivized

At the basic surface, Slack does deliver everything we need - easy to handle, easy to understand. But, as I said earlier, there are the more complex parts which demand more of us and some of them even lack information about how to be used, which is frustrating. If we could have maybe a section with instructions, or maybe if you make the features easier to use, it would be awesome.

Incentivized

Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.

Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.

Incentivized

Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.

Incentivized

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.

Incentivized

Slack: It's easy to strike up a chat right away with one-click calls or huddles. By simply pressing the call button, both users are involved without the need to arrange a meeting. Microsoft Teams: With calendar invites, time slot choices, and numerous confirmation processes, scheduling even a basic one-on-one meeting can feel laborious.

Incentivized

Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to encourage clients to move across to the app

Incentivized

• Slack has significantly improved communication within the organization by providing a platform for quick and instant messaging.
• Teams can easily collaborate on different projects with Slack’s channels.
• We have to use Google Drive to send large videos. Would have been good if it could be spent through Slack.

Incentivized

• Zoho Cliq has facilitated quick & instant communications
• Better coordination among team members.
• Better control over the project managed.
• Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.

Incentivized