SmartSearch is an enterprise-grade native recruitment platform that unifies applicant tracking, CRM, onboarding, and reporting. Purpose-built for staffing and talent acquisition teams, it automates workflows, improves visibility, and reduces reliance on disconnected recruiting tools.
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Smartsheet
Score8.3 out of 10
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Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
They are a business partner and do their very best to help us succeed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
