Snagit vs. UserTesting

Let's say you are on a webinar or online meeting and want to take several screen shots of what is on the screen and save all of them. Rather than opening Windows snipping tool (or other free products) and needing to save each one as fast as you can, SnagIt saves all of them and you can go back and delete the ones you don't want. Capture the entire screen quickly or do a region for only a portion of the screen. Very handy. SnagIt also provides easy ways to add your edits to the screen shot in a professional way. Rather than trying to "hand draw" a circle around the item you want to bring attention to, you can use professional tools for circles and rectangles to highlight a specific area for someone to see right away when looking at this screen shot

Incentivized

UserTesting has been great for moderated customer interviews/usability testing as well as for unmoderated testing of messaging, imagery, prototypes and live experiences. I would say that the scope of what you want needs to be limited, as the participants are only paid so much and tests are supposed to not exceed a certain amount of time. For customer interviews, I think it can be difficult to onboard customers to UserTesting if they have never used it before. If I set up interviews, I don't even have them use the UserTesting scheduling tool, I actually set up all the interviews with the customers myself through the tool (being mindful of time zones!). When we run the meeting, they really don't even know UserTesting is involved. Might be nice for UserTesting to allow the upload/connecting to of a Zoom interview and let it do the transcription/analysis from there.

Incentivized

• Video capture - the countdown feature is great so you can set the scene. And you can convert to a gif and easily copy and paste to an email or messenger app.
• Markup - easily blur areas, crop, cut out (in the middle of images), add text, add arrows or boxes around areas and much more.
• Scrolling capture - allows me to grab images that span several scrolls to get everything in one image.

Incentivized

• Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
• UserTesting University is a great platform to learn how to use UT and general information about research.
• UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.

Incentivized

• Sometimes the app won't catch that I'm pressing print screen and it won't register
• Make the editing function a little more user friendly. Some options can be tricky to find.
• Making it so you can automatically drag the image into a drop box without needing to save as PDF

Incentivized

• Quality of participant pool - many are career testers, and many are untruthful. Since sessions are auto-scheduled if the screener is past, you often don't know until they've completed the test. Allow double screening or be more stringent in removing users from the platform.
• Unfinished products - focus on making one product the best it can be before moving on to a new one. Unmoderated testing is still missing features (randomization of 3 or more prototypes, etc.)

Incentivized

I think that the tool is excellent for what it is being used for. I particuarly like the ability to capture content from the screen whilst using the scroll wheel on my mouse. It is very annoying when your try to capture something with grab and you can't scroll which leads to multiple images

Incentivized

I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year

Incentivized

As I said earlier, I use it numerous times throughout the day. It's easy to execute and easy to work with. I am continually learning new features and incorporating them into my tasks throughout the day. Before we had Snagit, things we do routinely now were time-consuming and laborious, so often they just weren't done.

Incentivized

It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.

Incentivized

Never encountered any problems

Incentivized

Perfectly fine. Never had any problems.

Incentivized

I've actually never had to contact support as the tool is easy to use. One aspect is that they upgrade and send email notifications of the upgrades. They don't charge extra for upgrades and their enhancements fall in line with the way we use the tool. We haven't had to submit any upgrade requests as the tool already does what we need it to do.

Incentivized

I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.

Incentivized

It's a simple next next finish install. The SnagIt Library in the user profile should probably be backed up to make sure they have access to their old screen captures. We frequently will go back to previous captures and add context bubbles etc. when software changes to show the "old" vs "new". Also, go to SnagIt's website and download the additional Stamp Sets for the user. These are terrific. I wish there was one download to get them all, but you have to download and install them one set at a time. It's worth it - especially for training how-to's.

Incentivized

From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

Incentivized

Snagit takes an entirely different approach to saving, editing, and manipulating screenshots. Adobe is fine for .pdf documents, but it's challenging to use, and if it has the features Snagit has, I can't find them. GIMP is suitable for working with certain images, but it doesn't address all the problems Snagit easily solves.

Incentivized

We evaluated a range of research tools within the UX team, including UserZoom, Lookback, Maze, Optimal Workshop, and UserTesting, and, in the end, concluded that UserTesting had the most comprehensive offer in the market. The only issue we found was that UserTesting appeared to be prohibitively expensive at first glance. In the end, however, the deal struck to get UserTesting for the UX team proved to be sufficiently competitive for us to proceed.

Incentivized

The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.

Incentivized

• There is no doubt that Snagit has saved us a huge amount of time. Our time is valuable so the ROI there is very high.
• I think the most positive impact is with the clients. They love the explainers and the training videos. It makes their life easier as they can watch on their time as opposed to setting up an online meeting and then never really covering what we need to. A very big convenience factor that my clients have thanked me for more than once.
• The only negative is that it's not free! But it's not expensive either, it's a great tool and I can't really say anything bad.

Incentivized

• It provides critical insights that increase our subscriptions, time spent and in a commerce frame, conversion
• It helps frame the need to pivot on products yet to launch to ensure the meet user expectations so reduces risk.
• It is integral to highlights areas of opportunity we can captialise on

Incentivized