Likelihood to Recommend I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Read full review Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.
Read full review Pros The training helped me to customize surveys for the different departments that the office of IR served. Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS. Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group. Snaps customer service reps were always willing to help. Read full review TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool. The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees. TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse. The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond. Read full review Cons Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing. Read full review TINYpulse sometimes makes updates to their app and website, and when navigating as an admin, I have found some of the links to be broken after an update. The pricing structure of TINYpulse has changed since we first began using it, changing from a pay per user amount to a bulk-buy amount. This led to some confusion when we went to add more users. Read full review Likelihood to Renew The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Read full review Usability I think as an organization there is always room to grow, however, this application has really helped us with our dilemma with offline, online, and paper surveys. We are able to make our surveys fun and engaging and the interface for the person creating the survey is user-friendly. Customer service is very helpful if you need additional support.
Read full review Self explanatory and easy to use. Email notifications help to remind users what they have to do. Very simple and straightforward user interface.
Read full review Reliability and Availability I have never experienced an outage or technical problem with TinyPluse.
Read full review Performance Site always loads properly and running efficiently
Read full review Support Rating I have not interacted with the support team.
Read full review Alternatives Considered Read full review TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.
Read full review Scalability Easy to deploy, create and add accounts.
Read full review Return on Investment Using a professional survey package enhances my reputation as a research professional. I have been able to use the software's functionality to exceed my clients expectations. Read full review It's an easy way to get feedback and suggestions. I think it contributes to the team culture of wanting to always question and improve. It's an easy way to build rapport among teammates and I think contributes to overall sense of team building (especially for a dispersed team). It's an easy way to keep your finger on the overall pulse of the team and allows management to be able to quickly address any frustrations or issues before they become bigger concerns. Read full review ScreenShots