SnapSurveys vs. Zendesk Suite
SnapSurveys vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
SnapSurveys | N/A | Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services. Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities,… | $695 per year | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
SnapSurveys | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SnapSurveys | Zendesk Suite | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
SnapSurveys | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Survey Format & Appearance |
| |||||||||||||||||||||
Survey Content |
| |||||||||||||||||||||
Survey Logic |
| |||||||||||||||||||||
Survey Reporting & Analytics |
| |||||||||||||||||||||
Survey Administration & Security |
| |||||||||||||||||||||
Survey Distribution |
| |||||||||||||||||||||
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
SnapSurveys | Zendesk Suite | |
---|---|---|
Small Businesses | Square 9 Softworks Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Qualaroo Score 6.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Predictive Index Behavioral Assessment Score 9.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SnapSurveys | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | 8.0 (8 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | 9.3 (6 ratings) | 10.0 (40 ratings) |
Usability | 8.0 (2 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 8.0 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
SnapSurveys | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | Snap Surveys | Zendesk |
Pros | Snap Surveys | Zendesk |
Cons | Snap Surveys | Zendesk |
Likelihood to Renew | Snap Surveys | Zendesk |
Usability | Snap Surveys | Zendesk |
Reliability and Availability | Snap Surveys No answers on this topic | Zendesk |
Performance | Snap Surveys No answers on this topic | Zendesk |
Support Rating | Snap Surveys No answers on this topic | Zendesk |
Online Training | Snap Surveys No answers on this topic | Zendesk |
Implementation Rating | Snap Surveys No answers on this topic | Zendesk |
Alternatives Considered | Snap Surveys | Zendesk |
Return on Investment | Snap Surveys | Zendesk |
ScreenShots | Zendesk Suite Screenshots |