What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
971 Ratings
4 Ratings
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Score 10 out of 100

Webex App

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Top Rated
971 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • Webex App ranks higher in 2 feature sets: Project Management, Communication

Project Management

7.6

Socialtext (discontinued)

76%
8.2

Webex App

82%
Webex App ranks higher in 4/7 features

Task Management

8.0
80%
1 Rating
8.3
83%
194 Ratings

Gantt Charts

7.0
70%
1 Rating
7.7
77%
112 Ratings

Scheduling

9.0
90%
1 Rating
8.7
87%
287 Ratings

Workflow Automation

8.0
80%
1 Rating
7.9
79%
154 Ratings

Mobile Access

4.0
40%
1 Rating
8.9
89%
322 Ratings

Search

9.0
90%
1 Rating
8.0
80%
259 Ratings

Visual planning tools

8.0
80%
1 Rating
8.2
82%
175 Ratings

Communication

7.2

Socialtext (discontinued)

72%
8.4

Webex App

84%
Webex App ranks higher in 6/8 features

Chat

7.0
70%
1 Rating
9.0
90%
353 Ratings

Notifications

6.0
60%
1 Rating
8.6
86%
347 Ratings

Discussions

9.0
90%
1 Rating
8.8
88%
329 Ratings

Surveys

4.0
40%
1 Rating
7.8
78%
218 Ratings

Internal knowledgebase

10.0
100%
1 Rating
7.9
79%
201 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
8.3
83%
130 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
8.2
82%
158 Ratings

Integrates with Outlook

N/A
0 Ratings
8.7
87%
303 Ratings

File Sharing & Management

Socialtext (discontinued)

Feature Set Not Supported
N/A
8.3

Webex App

83%
Webex App ranks higher in 8/8 features

Versioning

N/A
0 Ratings
8.0
80%
183 Ratings

Video files

N/A
0 Ratings
8.1
81%
277 Ratings

Audio files

N/A
0 Ratings
8.5
85%
274 Ratings

Document collaboration

N/A
0 Ratings
8.3
83%
265 Ratings

Access control

N/A
0 Ratings
8.3
83%
235 Ratings

Advanced security features

N/A
0 Ratings
8.3
83%
244 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.4
84%
149 Ratings

Device sync

N/A
0 Ratings
8.4
84%
222 Ratings

Attribute Ratings

  • Socialtext (discontinued) is rated higher in 1 area: Likelihood to Recommend
  • Webex App is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

10.0

Socialtext (discontinued)

100%
2 Ratings
8.8

Webex App

88%
416 Ratings

Likelihood to Renew

6.0

Socialtext (discontinued)

60%
1 Rating
7.0

Webex App

70%
7 Ratings

Usability

Socialtext (discontinued)

N/A
0 Ratings
8.8

Webex App

88%
353 Ratings

Availability

Socialtext (discontinued)

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Performance

Socialtext (discontinued)

N/A
0 Ratings
9.0

Webex App

90%
1 Rating

Support Rating

Socialtext (discontinued)

N/A
0 Ratings
8.5

Webex App

85%
392 Ratings

In-Person Training

Socialtext (discontinued)

N/A
0 Ratings
9.1

Webex App

91%
2 Ratings

Online Training

Socialtext (discontinued)

N/A
0 Ratings
8.6

Webex App

86%
2 Ratings

Implementation Rating

Socialtext (discontinued)

N/A
0 Ratings
9.0

Webex App

90%
5 Ratings

Product Scalability

Socialtext (discontinued)

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Likelihood to Recommend

Socialtext (discontinued)

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Anonymous | TrustRadius Reviewer

Webex App

It is a software that, in our experience, has been phenomenal; I recommend it with total security; since long-distance communications are of good quality, it is necessary to implement the Webex App and leave behind the different similar software that have flaws, many limitations in terms of seamless communications, I highly recommend the Webex app and give it 10 points because it deserves it.
Meredith Wheeler | TrustRadius Reviewer

Pros

Socialtext (discontinued)

  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
Anonymous | TrustRadius Reviewer

Webex App

  • The voice enhancement and background noise removal reduces disruptions during meetings.
  • Engagement dynamic polling and Q&As helps have a more engaging audience during meetings.
  • The video and audio are clear and good quality.
  • The language translator allows communication with clients speaking different languages.
  • It is easy to use for everyone and the dashboard is clearly organized.
Aleena Kamavazi | TrustRadius Reviewer

Cons

Socialtext (discontinued)

  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Anonymous | TrustRadius Reviewer

Webex App

  • A feature that I'd like to be included in the remote screen control. I work with my team members over call, and sometimes it becomes hard to guide them by just giving directions over the call. If there can be a feature where we can control their screen and show them what needs to be done, it will be very good.
  • Load times for some rooms is pretty long. Sometimes it feels like the program has stuck while it is progressing at very slow speeds
  • It needs high-quality network else things become choppy. I'd like the team to add support for clear audio under all circumstances.
Anonymous | TrustRadius Reviewer

Pricing Details

Socialtext (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1 Starting Price Per Month

Socialtext (discontinued) Editions & Modules

Edition
Socialtext$1.001
  1. Starting Price Per Month
Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 user/month

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$25.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Likelihood to Renew

Socialtext (discontinued)

Socialtext (discontinued) 6.0
Based on 1 answer
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Anonymous | TrustRadius Reviewer

Webex App

Webex App 7.0
Based on 7 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.8
Based on 353 answers
As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
Anonymous | TrustRadius Reviewer

Reliability and Availability

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 392 answers
It is a system that is characterized by having a first level technical support, the answers are adequate and always correct to resolve our doubts. I give the Webex app the highest score as the support care is superior to other similar software. Problems are solved on time and with great kindness. It is an ideal support for our problems and needs.
Christine Bergen | TrustRadius Reviewer

In-Person Training

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.1
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.6
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Socialtext (discontinued)

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
Anonymous | TrustRadius Reviewer

Webex App

Unfortunately, Microsoft Teams seems to be the preferred solution for most organisations due to it being included in the MS Office 365 subscription. However, I believe Webex App is a much more supplier product and offers a better end-user experience. The interface is clean, simple, and easy to navigate. It overs integration with third parties such as MS Teams, meaning you can still collaborate efficiently.
Anonymous | TrustRadius Reviewer

Scalability

Socialtext (discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Socialtext (discontinued)

  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions
Anonymous | TrustRadius Reviewer

Webex App

  • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
  • Many teachers have now good skills for online education due to Webex conferences.
  • Our students have good jobs and they manage to access Universities due to our Webex conferences.
Anonymous | TrustRadius Reviewer

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