What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
349 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Webex App

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
349 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Socialtext

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Anonymous | TrustRadius Reviewer

Webex App

Webex App really is perfect for sharing content and collaborating insanely fast. We host ad hoc Webex meetings, right from the Webex App all the time. I can help a coworker troubleshoot a problem that they are seeing on their desktop, just with the click of a button. I also use the GIF search feature daily! I love to share some good humor amongst friends and coworkers, and it's a single button click away. Of course, as with any GIF search feature, you have to make sure the audience is well-suited for the content you're sharing, but Webex App makes it easy to find the right content for most situations.
Mitchell Bumgarner | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Socialtext
7.6
Webex App
7.7
Task Management
Socialtext
8.0
Webex App
7.2
Gantt Charts
Socialtext
7.0
Webex App
7.1
Scheduling
Socialtext
9.0
Webex App
7.6
Workflow Automation
Socialtext
8.0
Webex App
7.0
Mobile Access
Socialtext
4.0
Webex App
9.1
Search
Socialtext
9.0
Webex App
8.3
Visual planning tools
Socialtext
8.0
Webex App
7.4

Communication

Socialtext
7.2
Webex App
7.7
Chat
Socialtext
7.0
Webex App
9.1
Notifications
Socialtext
6.0
Webex App
9.2
Discussions
Socialtext
9.0
Webex App
8.8
Surveys
Socialtext
4.0
Webex App
7.4
Internal knowledgebase
Socialtext
10.0
Webex App
7.5
Integrates with GoToMeeting
Socialtext
Webex App
6.0
Integrates with Gmail and Google Hangouts
Socialtext
Webex App
5.7
Integrates with Outlook
Socialtext
Webex App
8.2

File Sharing & Management

Socialtext
Webex App
7.9
Versioning
Socialtext
Webex App
7.0
Video files
Socialtext
Webex App
8.6
Audio files
Socialtext
Webex App
8.9
Document collaboration
Socialtext
Webex App
7.3
Access control
Socialtext
Webex App
7.7
Advanced security features
Socialtext
Webex App
8.5
Integrates with Google Drive
Socialtext
Webex App
6.6
Device sync
Socialtext
Webex App
8.8

Pros

Socialtext

  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
Anonymous | TrustRadius Reviewer

Webex App

  • Packed with features
  • Good admin portal with a useful dashboard which comes with good troubleshooting and reporting features
  • Combination of Cisco Webex software and Cisco TelePresence hardware provide great capabilities for running small to large scale meetings
  • Great support with Cisco TAC
Anonymous | TrustRadius Reviewer

Cons

Socialtext

  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Anonymous | TrustRadius Reviewer

Webex App

  • Sometimes difficult to hear the main agenda of the meeting while someone background noise is continuously occurring
  • Video conferencing is not good in Cisco Webex teams
  • Unable to send the audio recording through desktop or PC.
  • But rather than this it totally fulfilled my requirement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Socialtext

Socialtext 6.0
Based on 1 answer
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Anonymous | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 5 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 84 answers
The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler
Anonymous | TrustRadius Reviewer

Reliability and Availability

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.3
Based on 128 answers
WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.
Gregory Thomas | TrustRadius Reviewer

In-Person Training

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Online Training

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Implementation Rating

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.8
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Socialtext

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
Anonymous | TrustRadius Reviewer

Webex App

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Scalability

Socialtext

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Socialtext

  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions
Anonymous | TrustRadius Reviewer

Webex App

  • The integration to the Webex Meetings side of things is great from a Productivity side of things, so you don't have to drop in and out of multiple applications. But there is no real tangible ROI associated to that - it is more around creating a positive user experience.
  • The flexibility to use Webex so it can allow you to have a shared collaboration space across any device any where is a massive positive, especially in the current climate where Remote Working and Collaborating is so critical.
Anonymous | TrustRadius Reviewer

Pricing Details

Socialtext

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Socialtext Editions & Modules

Edition
Socialtext$1.001
  1. Starting Price Per Month
Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Socialtext
10.0
Webex App
8.3

Likelihood to Renew

Socialtext
6.0
Webex App
9.0

Usability

Socialtext
Webex App
9.0

Reliability and Availability

Socialtext
Webex App
10.0

Performance

Socialtext
Webex App
9.0

Support Rating

Socialtext
Webex App
8.3

In-Person Training

Socialtext
Webex App
9.0

Online Training

Socialtext
Webex App
8.0

Implementation Rating

Socialtext
Webex App
8.8

Scalability

Socialtext
Webex App
10.0

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