Cision PRWeb vs. Sprinklr Insights

Cision PRWeb is a wonderful tool for our team of communications professionals. We typically include media mentions over a given time period in our internal reporting, and appreciate the quick notifications whenever we are mentioned somewhere. It is also much quicker than manually curating media lists when you are in a hurry to send a press release. The platform allows you to integrate your social media channels, but I would not use it to pull definitive cross-channel reports on social media performance.

Incentivized

We had for example a DM from a client, complaining about a situation in a hotel. We were able to escalate the situation to Customer Service thanks to a tag integrated in the tool.

Another example would be how easily it is to organize comments and DM’s using the tags. Its a really great tool for Social media management!

Incentivized

• Identification of key and relevant media as a result of inputting key parameters
• Cision PRWeb provides actionable insights into media engagement
• Cision PRWeb provides a quick and easy platform on which to build and grow relationships with the media
• Cision PRWeb facilitates the entry into new vertical media markets.

Incentivized

• Product Insight — Being able to add in our products so we can have positive and negative insights.
• Community Insights — We were able to watch out community and see what they were talking about.
• Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.

Incentivized

• Would be nice if they didn't charge extra for a release that has is submitted the day before it is scheduled to be posted.
• The option to upload a word document instead of copy and pasting all release content into a form would be nice addition.
• Uploading social media links a representative of a client is not so easy.

Incentivized

• More sources! I'm waiting to be able to listen to Tiktok specifically
• Needs the ability to listen to responses around a particular post via url
• Listening tends to go down a lot; not so much that it's impossible to work but it always tends to happen when I need a deadline turned around quick

Incentivized

We are unlikely to renew PRWeb because I feel that the costs outweigh the benefits of the service. For a company like ours (small business with about 60 employees) we don't have enough press that warrants monthly coverage. We may look at using PRWeb on an as needed basis, 3-4 times a year for single submissions, but that would be the extent of it. I could see PRWeb being much more beneficial for large companies that are constantly needing to issue press.

Incentivized

Cision appears to go out of its way to make its user interfaces terrible. Like, literally every product they offer was anywhere from slightly better to FAR better in earlier iterations. No current iteration of any Cision product is the best iteration. The UX for Cision PRWeb is no different.

Incentivized

The interface is user-friendly and quite intuitive. However, the tool is very complete and the app can seem a bit dense at times with a lot of different places and categories. It just takes a bit of time to adjust before being a great tool

Incentivized

I have only required support from PRWeb on two separate occasions and they handled my issues without any problems. I was a bit confused at first not sure if they had received my requests but shortly after I received responses and was able to move forward with my press release.

Incentivized

It is easy to submit a ticket when technical support is needed, and we have a wonderful rep who is very helpful with keeping in touch with us regularly, but the in-app "support" features could use some improvement. Sprinklr Reporting/Analytics is not overly intuitive. It could benefit from some additional user support guides, walk-throughs, or even just updating the "Glossary" so that more of the items in it actually have a listed definition.

Incentivized

Implementation of PRWeb required very little of Strouse. It was a quick process and we were almost immediately ready to use the platform.

Incentivized

Cision PRWeb is a cheaper option among Business Wire and PR Newswire, but the ultimate outcome of what we pay them for (press release distributions) is essentially the same. That said, PR Newswire is also owned by Cision, so it suffers from the same bad user experience. I've also used EIN Presswire and eReleases (a PR Newswire reseller), both of which were not on the list of comparable products. For my money, eReleases is the single best option because of two things: spectacularly affordable price point, and awesome customer service.

Incentivized

Talkwalker is a similar platform, which we use predominantly for social media listening. Where Talkwalker excels is through its image recognition, where its robust AI model has been finely tuned to capture uses of our brand in the real-world, going beyond purely text mentions. Aside from this, the UI of Sprinklr, and the ability to sit alongside all other aspects of the platform which we use on a daily basis, makes it an easy-to-use feature for platform users.

Incentivized

• It was definitely a cost decision for us, but the ability to have access to their media database was by far the most useful and needed tool for us.
• For tracking media hits, it saved us time tracking the majority of hits. Where it didn't save us time was with smaller, more niche media.

Incentivized

• Negative impact: due to many issues with social media accounts being disconnected we've been losing a lot of time trying to fix that with the support team. The issue persists despite our efforts and every week there are several SM accounts that are being disconnected from Sprinklr
• Positive impact: improved analytical insight

Incentivized