What users are saying about
14 Ratings
Top Rated
111 Ratings
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Score 8.7 out of 100
14 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Sales Force Automation

    Acuity Scheduling, a Squarespace company

    Feature Set Not Supported
    N/A
    8.7

    vCita

    87%
    vCita ranks higher in 2/2 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Marketing Automation

    Acuity Scheduling, a Squarespace company

    Feature Set Not Supported
    N/A
    7.0

    vCita

    70%
    vCita ranks higher in 1/1 features

    Email marketing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    CRM Project Management

    Acuity Scheduling, a Squarespace company

    Feature Set Not Supported
    N/A
    8.0

    vCita

    80%
    vCita ranks higher in 2/2 features

    Billing and invoicing management

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Reporting

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Customization

    Acuity Scheduling, a Squarespace company

    Feature Set Not Supported
    N/A
    6.8

    vCita

    68%
    vCita ranks higher in 2/2 features

    Custom fields

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Platform

    Acuity Scheduling, a Squarespace company

    Feature Set Not Supported
    N/A
    8.5

    vCita

    85%
    vCita ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Security

    Acuity Scheduling, a Squarespace company

    Feature Set Not Supported
    N/A
    9.7

    vCita

    97%
    vCita ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Attribute Ratings

    • Acuity Scheduling, a Squarespace company is rated higher in 2 areas: Usability, Support Rating
    • vCita is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    Acuity Scheduling, a Squarespace company

    84%
    46 Ratings
    9.7

    vCita

    97%
    10 Ratings

    Likelihood to Renew

    9.3

    Acuity Scheduling, a Squarespace company

    93%
    3 Ratings

    vCita

    N/A
    0 Ratings

    Usability

    9.8

    Acuity Scheduling, a Squarespace company

    98%
    7 Ratings
    9.5

    vCita

    95%
    4 Ratings

    Support Rating

    9.5

    Acuity Scheduling, a Squarespace company

    95%
    31 Ratings
    8.5

    vCita

    85%
    4 Ratings

    Likelihood to Recommend

    Squarespace

    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Read full review

    vcita

    It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
    Read full review

    Pros

    Squarespace

    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Read full review

    vcita

    • Great for online appointment bookings.
    • Good for taking payments.
    • Good for onboarding new clients.
    • Integrates with your website.
    • Integrates with Facebook Pages.
    Read full review

    Cons

    Squarespace

    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Read full review

    vcita

    • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
    • Improved ease of use with forms.
    Read full review

    Pricing Details

    Acuity Scheduling, a Squarespace company

    Starting Price

    $14 per month

    Editions & Modules

    Acuity Scheduling, a Squarespace company editions and modules pricing
    EditionModules
    Emerging141
    Growing232
    Powerhouse453

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    vCita

    Starting Price

    $29 per month

    Editions & Modules

    vCita editions and modules pricing
    EditionModules
    Essentials291
    Business592
    Platinum993

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Squarespace

    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Read full review

    vcita

    No answers on this topic

    Usability

    Squarespace

    It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
    Read full review

    vcita

    Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
    Read full review

    Support Rating

    Squarespace

    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Read full review

    vcita

    I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
    Read full review

    Alternatives Considered

    Squarespace

    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Read full review

    vcita

    I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
    Read full review

    Return on Investment

    Squarespace

    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Read full review

    vcita

    • I have no clue
    • I'm assuming that we would not have people making appointments with us if we didn't have this service
    Read full review

    Screenshots

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