What users are saying about
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Top Rated
265 Ratings
269 Ratings

Stripe

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Top Rated
265 Ratings
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Score 8.7 out of 100
269 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Payment Gateways

    2.3

    Stripe

    23%

    Zuora

    Feature Set Not Supported
    N/A
    Stripe ranks higher in 6/6 features

    Fraud Detection

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    API or SDK

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Recurring Payment Support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Billing and Invoicing Support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Global Support

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Payment Form Acceptance

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Stripe is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.1

    Stripe

    81%
    85 Ratings
    6.9

    Zuora

    69%
    135 Ratings

    Likelihood to Renew

    10.0

    Stripe

    100%
    2 Ratings
    8.6

    Zuora

    86%
    13 Ratings

    Usability

    10.0

    Stripe

    100%
    2 Ratings
    7.6

    Zuora

    76%
    17 Ratings

    Availability

    Stripe

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    4 Ratings

    Performance

    Stripe

    N/A
    0 Ratings
    9.7

    Zuora

    97%
    6 Ratings

    Support Rating

    9.8

    Stripe

    98%
    30 Ratings
    7.2

    Zuora

    72%
    24 Ratings

    In-Person Training

    Stripe

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    2 Ratings

    Online Training

    Stripe

    N/A
    0 Ratings
    7.0

    Zuora

    70%
    2 Ratings

    Implementation Rating

    10.0

    Stripe

    100%
    1 Rating
    7.4

    Zuora

    74%
    18 Ratings

    Configurability

    Stripe

    N/A
    0 Ratings
    6.6

    Zuora

    66%
    3 Ratings

    Ease of integration

    Stripe

    N/A
    0 Ratings
    6.0

    Zuora

    60%
    3 Ratings

    Product Scalability

    Stripe

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor post-sale

    Stripe

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor pre-sale

    Stripe

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Likelihood to Recommend

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Read full review

    Zuora

    Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
    Read full review

    Pros

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Read full review

    Zuora

    • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
    • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
    • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
    Read full review

    Cons

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Read full review

    Zuora

    • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
    • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
    • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
    Read full review

    Pricing Details

    Stripe

    Starting Price

    $0 per successful charge

    Editions & Modules

    Stripe editions and modules pricing
    EditionModules
    Integrated2.9% + 0.301
    CustomizedContact sales team2
    Radar0.053
    Terminal2.7% + 0.054
    Sigma0.025
    Atlass5006
    Issuing0.107
    Premium Support1,8008

    Footnotes

    1. per successful charge
    2. none
    3. per screened transaction
    4. per successful charge
    5. per charge
    6. one-time fee
    7. per virtual card
    8. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zuora

    Starting Price

    Editions & Modules

    Zuora editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Stripe

      Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
      Read full review

      Zuora

      Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
      Read full review

      Usability

      Stripe

      Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
      Read full review

      Zuora

      I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
      Read full review

      Reliability and Availability

      Stripe

      No answers on this topic

      Zuora

      There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
      Read full review

      Performance

      Stripe

      No answers on this topic

      Zuora

      Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
      Read full review

      Support Rating

      Stripe

      Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
      Read full review

      Zuora

      A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
      Read full review

      In-Person Training

      Stripe

      No answers on this topic

      Zuora

      The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
      Read full review

      Online Training

      Stripe

      No answers on this topic

      Zuora

      It was reliable.
      Read full review

      Implementation Rating

      Stripe

      It took less than an hour to have everything setup and running
      Read full review

      Zuora

      I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
      Read full review

      Alternatives Considered

      Stripe

      We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
      Read full review

      Zuora

      In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
      Read full review

      Scalability

      Stripe

      No answers on this topic

      Zuora

      The product is capable of a lot, small companies and large companies can utilize it with ease
      Read full review

      Return on Investment

      Stripe

      • It makes getting money from your clients really easy
      • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
      • It is very easy to integrate with online assets of the company
      • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
      • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
      Read full review

      Zuora

      • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
      • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
      • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
      Read full review

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