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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SumTotal (legacy)

    Score7.9 out of 10
    Enterprise companies (1,001+ employees)
    The SumTotal Talent Expansion Suite included SumTotal (LMS), and was supported by Skillsoft since the October 2014 acquisition. Acquired by Cornerstone OnDemand in 2022, it is a legacy product, and Cornerstone recommends upgrading to their modern platform.N/A

    TriNet HR Plus

    Score4.2 out of 10
    N/AHR Plus (formerly Zenefits) is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with a technology platform for HR, payroll, and benefits.

    $10

    per month

    Pricing
    SumTotal (legacy)TriNet HR Plus
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SumTotal (legacy)TriNet HR Plus
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SumTotal (legacy)TriNet HR Plus
    Considered Both Products
    Discontinued Products
    No answer on this topic
    TriNet
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    89 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    83 Answers
    Happy with the feature set
    No answers on this topic
    91%
    Happy with the feature set
    91 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    84%
    Lived up to sales and marketing promises
    64 Answers
    Implementation went as expected
    No answers on this topic
    90%
    Implementation went as expected
    69 Answers
    Features
    SumTotal (legacy)TriNet HR Plus
    Onboarding
    Comparison of Onboarding features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    8.2
    2 Ratings
    12% above category average
    TriNet HR Plus
    6.5
    115 Ratings
    21% below category average
    New hire portal8.02 Ratings7.5114 Ratings
    Manager tracking tools8.52 Ratings5.594 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    8.8
    1 Ratings
    18% above category average
    TriNet HR Plus
    3.0
    44 Ratings
    92% below category average
    Corporate goal setting9.01 Ratings3.240 Ratings
    Individual goal setting8.01 Ratings3.243 Ratings
    Line-of sight-visibility9.01 Ratings2.338 Ratings
    Performance tracking9.01 Ratings3.240 Ratings
    Performance Management
    Comparison of Performance Management features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    8.2
    2 Ratings
    18% above category average
    TriNet HR Plus
    6.5
    61 Ratings
    21% below category average
    Performance plans8.02 Ratings6.558 Ratings
    Performance improvement plans7.52 Ratings6.054 Ratings
    Review status tracking7.92 Ratings6.056 Ratings
    Review reminders8.52 Ratings7.056 Ratings
    Multiple review frequency9.01 Ratings7.052 Ratings
    Succession Planning
    Comparison of Succession Planning features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    7.0
    1 Ratings
    3% above category average
    TriNet HR Plus
    4.2
    25 Ratings
    61% below category average
    Create succession plans/pools8.01 Ratings2.021 Ratings
    Candidate search7.01 Ratings4.625 Ratings
    Candidate development6.01 Ratings4.624 Ratings
    Candidate ranking00 Ratings5.723 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    7.8
    2 Ratings
    9% above category average
    TriNet HR Plus
    5.8
    29 Ratings
    31% below category average
    Job Requisition Management8.02 Ratings5.122 Ratings
    Company Website Posting7.52 Ratings6.118 Ratings
    Publish to Social Media7.92 Ratings5.116 Ratings
    Job Search Site Posting8.52 Ratings5.118 Ratings
    Duplicate Candidate Prevention6.52 Ratings6.521 Ratings
    Applicant Tracking8.02 Ratings7.020 Ratings
    Notifications and Alerts8.52 Ratings5.526 Ratings
    Learning Management
    Comparison of Learning Management features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    6.5
    1 Ratings
    8% below category average
    TriNet HR Plus
    -
    Ratings
    Course authoring9.01 Ratings00 Ratings
    Course catalog or library4.01 Ratings00 Ratings
    Player/Portal10.01 Ratings00 Ratings
    Progress tracking & certifications6.01 Ratings00 Ratings
    Assignments6.01 Ratings00 Ratings
    Compliance management8.01 Ratings00 Ratings
    Learning administration4.01 Ratings00 Ratings
    Learning reporting & analytics5.01 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    -
    Ratings
    TriNet HR Plus
    6.6
    136 Ratings
    22% below category average
    Employee demographic data00 Ratings6.5112 Ratings
    Employment history00 Ratings7.5106 Ratings
    Job profiles and administration00 Ratings6.0106 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings6.0111 Ratings
    Organizational charting00 Ratings5.5120 Ratings
    Organization and location management00 Ratings7.0123 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings7.5109 Ratings
    Payroll Management
    Comparison of Payroll Management features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    -
    Ratings
    TriNet HR Plus
    7.2
    121 Ratings
    13% below category average
    Pay calculation00 Ratings8.0104 Ratings
    Support for external payroll vendors00 Ratings6.052 Ratings
    Off-cycle/On-Demand payment00 Ratings7.066 Ratings
    Benefit plan administration00 Ratings7.5109 Ratings
    Direct deposit files00 Ratings7.5104 Ratings
    Salary revision and increment management00 Ratings7.597 Ratings
    Reimbursement management00 Ratings7.068 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    -
    Ratings
    TriNet HR Plus
    6.5
    119 Ratings
    24% below category average
    Approval workflow00 Ratings6.5117 Ratings
    Balance details00 Ratings6.0115 Ratings
    Annual carry-forward and encashment00 Ratings7.095 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    -
    Ratings
    TriNet HR Plus
    6.9
    135 Ratings
    18% below category average
    View and generate pay and benefit information00 Ratings7.5129 Ratings
    Update personal information00 Ratings8.0135 Ratings
    View company policy documentation00 Ratings7.0122 Ratings
    Employee recognition00 Ratings4.566 Ratings
    View job history00 Ratings7.5104 Ratings
    Asset Management
    Comparison of Asset Management features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    -
    Ratings
    TriNet HR Plus
    7.0
    23 Ratings
    14% below category average
    Tracking of all physical assets00 Ratings7.023 Ratings
    HR Reporting
    Comparison of HR Reporting features of SumTotal (legacy) and TriNet HR Plus
    Feature
    SumTotal (legacy)
    -
    Ratings
    TriNet HR Plus
    6.4
    108 Ratings
    17% below category average
    Report builder00 Ratings6.0104 Ratings
    Pre-built reports00 Ratings7.5106 Ratings
    Ability to combine HR data with external data00 Ratings5.567 Ratings
    Best Alternatives
    SumTotal (legacy)TriNet HR Plus
    Small Businesses
    No answers on this topic
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    ClearCo
    Score7.9 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    Cornerstone Galaxy
    Score8.1 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SumTotal (legacy)TriNet HR Plus
    Likelihood to Recommend
    7.5
    (9 ratings)
    6.6
    (145 ratings)
    Likelihood to Renew
    6.0
    (5 ratings)
    8.5
    (11 ratings)
    Usability
    2.0
    (2 ratings)
    6.5
    (36 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (4 ratings)
    Support Rating
    3.0
    (2 ratings)
    8.8
    (42 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (4 ratings)
    Configurability
    -
    (0 ratings)
    8.8
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    8.9
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.9
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.9
    (4 ratings)
    User Testimonials
    SumTotal (legacy)TriNet HR Plus
    Likelihood to Recommend
    Discontinued Products
    Very good for learning and development and training of employees. For Applicant tracking, recuirement, onboarding, and enablement, I prefer SAP SuccessFactors or Skillate. I also found that the SumTotal app is not very friendly on android and crashes sometimes and it is not optimized for mobile. Hence I end up never using it.
    Incentivized
    Read full review
    TriNet
    I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Assign complete learning plans to users so they don't have to spend time searching for courses.
    • Export learner's transcripts so managers can easily see their employee's progress.
    • Embed Social Media feeds that are relevant to their business.
    Incentivized
    Read full review
    TriNet
    • Payroll services in all 50 states, including payroll tax filings
    • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
    • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
    • Streamlined admin portal for People Ops professionals
    Read full review
    Cons
    Discontinued Products
    • Reporting
    • Mass importing of manual checks to be issued in California
    • Ability to fund pay cards immediately
    • Perform gross-up calculations within the payroll system automatically
    Incentivized
    Read full review
    TriNet
    • Support doesn't exist once you are a customer
    • Tax team has a 3-6 month response time
    • Poor Menu/Navigation structure
    • Fails to pay taxes on time, results in delinquency notices and fees
    • Glitchy UI, sometimes you need to wait a day or two for a section to work again
    • Feels like a perpetual beta product, nothing polished about it
    Read full review
    Likelihood to Renew
    Discontinued Products
    I have transitioned from a position who supported the product to a position where I use the product. I continue to be impressed with the robustness of the product and how efficient it is. It is a user friendly software that can be used to navigate and accomplish tasks to meet organizational requirements.
    Incentivized
    Read full review
    TriNet
    We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    I do not find SumTotal to be intuitive. I feel we need to adjust our needs to meet the functionality available in the tool.
    Incentivized
    Read full review
    TriNet
    It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
    Read full review
    Reliability and Availability
    Discontinued Products
    No answers on this topic
    TriNet
    We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
    Incentivized
    Read full review
    Performance
    Discontinued Products
    No answers on this topic
    TriNet
    This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    We have our own IT support to assist in SumTotal issues, however, we have had to log in cases directly. Support is mediocre at best.
    Incentivized
    Read full review
    TriNet
    Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
    Incentivized
    Read full review
    In-Person Training
    Discontinued Products
    No answers on this topic
    TriNet
    Can't really say just because I would not know.
    Incentivized
    Read full review
    Online Training
    Discontinued Products
    No answers on this topic
    TriNet
    It went through successfully.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    TriNet
    Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    When I came to my company, they had been using a "light" LMS called Articulate. It was cheap and bare bones; i.e. not a lot of features, really just a platform to launch eLearning from and not real interface for student to utilize. When I began to overhaul the training department, this was one of the first things I changed. Articulate would only run courses built in their software, and the software was not 508 compliant. In addition, we had no ability to create learning plans, house transcripts, customize the interface, or manage the students. I made the choice to select and LMS that was a true LMS with all of the features that were critical to our clients' needs. Thus far, SumTotal has been able to support all of our needs, except one; mobile learning that is media rich
    Incentivized
    Read full review
    TriNet
    Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
    Read full review
    Scalability
    Discontinued Products
    No answers on this topic
    TriNet
    It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Clean front-end user interface for easier course catalog management.
    • Reporting has been more difficult than previous LMS.
    • Audience building has more variables making it more difficult to manage.
    • Slower overall client turnaround due to admin side interface.
    Incentivized
    Read full review
    TriNet
    • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
    Read full review
    ScreenShots

    SumTotal (legacy) Screenshots

    Screenshot of SumTotal Learning Management: Deliver the learning your organization needs including skilling/upskilling/reskilling, career planning & development. All delivered with our engaging learner experience across all modalities (desktop, tablet & mobile) and in the flow of workScreenshot of SumTotal Onboarding: Foster learning before day one with our robust onboarding solution. Build culture, complete necessary paperwork and begin the path to productivity for all your new and returning employees.Screenshot of SumTotal Performance: Performance management that meets the needs of today’s forward-thinking organizations. Align the goals and performance of your entire workforce with those of the broader organization for better business outcomes.Screenshot of SumTotal Succession: Make succession planning an organizational strength. SumTotal allows you to better understand your workforce now and better plan for your future with our intuitive succession planning tools.Screenshot of SumTotal Recruiting: A modern recruiting solution that delivers a powerful candidate experience, recruiter productivity, job matching and internal mobility.Screenshot of SumTotal Compensation: SumTotal makes compensation planning easier and less time consuming. Build a pay for performance culture that meets your organizations goals and objectives while keeping you competitive in the ever-changing marketplace.

    TriNet HR Plus Screenshots

    Product screenshotProduct screenshotProduct screenshotScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR Management