Symantec Endpoint Security vs. Watchguard Endpoint Security

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

Incentivized

I can only speak to WatchGuard Endpoint Security being well suited for us. Because we have over 350 devices (tablet, laptops, desktops, phones) on our network, this product has been a great fit, especially when paired wih our Firebox m390. Again, the protection is fast, low overhead, and virtually undetectable that it is running all the time.

Incentivized

• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

Incentivized

• Threat Detection.
• Evaluation times for unknown executables in the cloud.
• User-friendly and intuitive interface.
• Resource consumption on the endpoint.
• Simple and visual automatic reports.
• Easy-to-access cloud platform without local resources.
• Threat alert and ability to schedule automatic actions.
• Possibility of remotely blocking equipment and taking automatic or manual actions.

Incentivized

• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

Incentivized

• White listing scripts are either all or none, not able to white list a particular script
• There is a delay occasionally from when an endpoint recognizes a potential threat to when that is reported in the cloud management tool
• Other than those two, Watchguard Endpoint Security has been great - easy to deploy, manage, support and great at protection

Incentivized

Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

Incentivized

The ease of use, pricing, support, reliability, and quality of the product. Panda / WatchGuard products are highly rated, priced right and easy to maintain. All of this make it very easy to renew and purchase new licenses for us and our clients.

Incentivized

The rating reflects Symantec Endpoint Security's ability to balance enterprise grade security with user-friendly workflows or advanced configurations require extra effort. For most organizations, the streamlined management and robust automation justify the high score. Management GUI is old fashined and need to be improve. Older devices may experience slowdowns during full scans without careful configuration.

Incentivized

Easy and intuitive MSP management portal to manage all of your clients from a single pane of glass. Policies can be pushed down globally or individually based on needs. The client portal allows access to their tenant information and installs only which is nice if you are working with clients who might have an internal person or an IT team that also wants access to things to manage themself.

Incentivized

We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

Incentivized

The software is 100% managed on a cloud platform that can be managed via an account even if they are not present within the company network where the software is installed, I even always opened the control panel on the browser of my smartphone to monitor the situation.I have never experienced any abnormal software crashes

Incentivized

The only annoyance I complain, if we want to be picky, is the fact of the constant disconnections from the control panel.Every about 4 hours the account logs out even if I set the "remember this device" flag; having said that I have not noticed neither slowdowns nor conflicts with other software

Incentivized

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

Incentivized

I gave it a 10 because I compare it to air conditioning. I need it to work every day, 24/7. I need it to be reliable and not something that requires a ton of interaction from staff to make sure it works every day. In addition, I should be able to run other things at my house when the AC is on. Panda fits that description.

Trainer was excellent, knew this product in-depth.

Incentivized

The training was very helpful. It demonstrated how to configure the service for initial install, items to monitor, and how to set up for ongoing protection. Hands on training is more helpful but this is a good starting point

Incentivized

Use a third party deployment tool and not the deployment option within the SEP Manager itself.

Incentivized

Implementation shouldn't present any problems in standard office environments. In environments with development teams, however, caution is needed. If zero trust is enabled, mechanisms must be in place to ensure that internal software isn't classified as a false positive (software certificate, exception folder, etc.)

Incentivized

Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

Incentivized

Despite offering great value for money, comparing Sophos' offering to WatchGuard Endpoint Security we find Sophos' offering is far superiour due to it's support system, the distributors it uses (apart from Arrow), it's management console, the resource-light application and, primarily, it's ability as an Endpoint Security program. Though the fact we offer both solution proves that WatchGuard Endpoint Security has it's place in an MSP's portfolio.

Incentivized

With the implementation of watchguard (at the beginning Panda Endpoint, but it is the same) I was able to insert in the control panel all the unauthorized software previously installed by colleagues without any authorization from the various department heads.Now any licensed software goes into lockdown and can be unlocked from the control panel

Incentivized

• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

Incentivized

• It has allowed me to add clients without increasing IT staffing
• Its price point is very competitive for my company and my client's companies
• Its ability to prevent ALL successful attacks on my company and that of my clients over the last 23+ years has immeasurable value in both confidence and dollars

Incentivized