Zimbra by Synacor vs. Zoom Workplace

I consider Zimbra Email & Collaboration a viable alternative to the major American cloud email platforms. In a scenario where data protection and privacy are critical, especially in an on-premise environment, Zimbra is a very suitable solution. It is also capable of offering a comprehensive set of tools and additional features (tasks, calendars, contacts, briefcase) in an integrated manner.

Incentivized

Zoom Workplace is ideal for many businesses, more so because it saves money by uniting different functionalities into one app - meetings, messaging, phone, and scheduling. The tool keeps teams connected thanks to the amazing collaboration and communication features. In addition, Zoom Workplace is helpful for businesses with a hybrid team, thanks to its effortless connections.

Incentivized

• The management of incremental mail backup. It is very simple, and the administrators of my company recover information quickly.
• The management of the distribution lists is structured. This allows easy distribution of mass information.
• The web application is very complete and intuitive.

Incentivized

• It offers amazing unified collaboration features, including Zoom whiteboard, Zoom team chat, and integrated mail and calendar.
• Zoom is a great meeting solution, with features like smart recording, breakout rooms, and personalized video and audio, making it a functional business meeting tool.
• It is equipped with amazing AI features that help summarize meetings, generate content, and provide quick catch-up, allowing one to ask AI questions without interrupting meetings.

Incentivized

• User web interface could be more friendly, but it is enough for daily use. It could be renewed and has to consider some usability concerns. Improving usability would significantly improve users' satisfaction.
• Message backup recovery is not a simple activity.
• As an administrator, some of the features work better using the command-line interface.
• The webclient uses ajax requests in almost every event. Because of that you may need a fast internet connection to have a good experience. You can switch to HTML version but it will limit what you can do.

Incentivized

• Love notes - allow insertion of table or grid
• Allow admin to turn off DND
• Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

Incentivized

Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.

Incentivized

The web usability of the solution is adequate, with all functions integrated into a single interface. However, it is important to note that in the desktop environment, it lacks its own application and relies on ActiveSync synchronization with reference solutions like Outlook or Thunderbird. Some features, such as the briefcase, will be excluded. The same happens on smartphones.It is also common for competing solutions to include integrated chat or video call tools, which Zimbra lacks. These shortcomings are among the most frequently requested by users.

Incentivized

Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.

Incentivized

Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.

Incentivized

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

• We were originally a Groupwise shop before changing to Zimbra in 2008. Zimbra, from an end-user standpoint, pricing, system administration, and management is a far better system.
• We use Google Apps for our students. We did not find it to be suitable for faculty and staff due to its lack of shared accounts.
• We are moving from Zimbra to Office 365. Office 365 offers just about all that Zimbra had, though its web interface is inferior to that of Zimbra. It does offer us greatly reduced costs though, and high availability. If Zimbra were to have a fully HA environment, we may have stayed with them.

Incentivized

As I said I have been using since my early college days so this is something I know very well compared to these two tools, so when I workplace had this tool in the option I obviously picked this tool and from then it's never let me down and other tool features are very overlapping or hidden this tools layout is very clear and transparent the customer service is great timely response which is an another add on.

Incentivized

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

• Improved internal communication and dissemination and distribution of messages and corporate objectives.
• The creation of an internal network of employees is something that gives us security and confidence.
• Having a private and exclusive messaging system differentiates us from the competition and from other companies.

• Zoom saved my business during the pandemics.
• Zoom's functionality was far ahead of anything available in the early days of the pandemic.
• In the last few months, the annual subscription has not appropriate for my use, so I might cancel it because I rarely use the extended session feature anymore.
• I wish there were a one-shot option to purchase a single 2-hour session with all the full features (AI, recording, etc.) instead of an annual subscription.

Incentivized