Talkdesk vs Zendesk Talk

• The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
• Talk desk statuses help us stay organized and know what people are working on throughout the day
• Transferring calls is made easy with the warm transfer option

Read full review

• Make Calls
• Transfer Calls
• Call Recordings
• Merging of calls from one to other

Read full review

• The Voicemail area shows a red mark notification if anyone on the team has a voicemail. I would like it to show a 'red mark' notification only if I have pending messages or voicemails, not my teammates. However, this is useful for very small teams of 3-10 - maybe our team is getting too big for our level of Talkdesk.
• I'd like Talkdesk to tell me if it is detecting audio problems more often. Sometimes I will make a call and my headphones wont be working, but Talkdesk is just fine. I'd want Talkdesk to warn me if it can that my headset needs to be turned off/on again.
• The customer search area is great for maybe 3000 or less customers, I'd like to see more detailed search queries and retrieval be introduced. Sometimes, the caller ID is not perfect.

Read full review

• Call transfer should be much easier
• A group of users can be made to contact or call in between themselves like an Extension system for all the users in the system
• Text to speech would be awesome

Read full review

• It has saved us money by allowing us to identify KPIs and areas of improvement for our agents and to optimize their performance
• By using Talkdesk, it allows us to provide a better customer experience.
• With their integrations to multiple software applications, it make it easy to manage customer data

Read full review

• Great reporting
• Satisfied customers
• No downtime

Read full review