TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about TeamViewer

Please fill out the form below to get in touch.

TeamViewer

Connect with TeamViewer

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with TeamViewer so that TeamViewer and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.5 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Tresorit

    Score6.2 out of 10
    N/ATresorit offers end-to-end encrypted file sync & sharing. The vendor promises an ultra-secure place in the cloud to store, sync and share files easily from anywhere, anytime. The vendor says Tresorit is powered by end-to-end encryption and enhanced with a flexible permission system, therefore it seals your files away from internal data breaches and hackers. All the data is securely stored according to the GDPR in Europe in Microsoft Azure datacenters. Tresorit promises to help secure…

    $13.99

    per month 1TB of encrypted storage

    Pricing
    TeamViewerTresorit
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Personal
    $13.99
    per month 1TB of encrypted storage
    Business Standard
    $18
    per month 1TB of encrypted storage
    Business Plus
    $24
    per month per user (2TB of encrypted storage per user)
    Professional
    $33.99
    per month 4TB of encrypted storage
    Enterprise
    Custom
    Starts from 50 users
    Offerings
    Pricing Offerings
    TeamViewerTresorit
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount for annual pricing.
    More Pricing Information
    Community Pulse
    TeamViewerTresorit
    Considered Both Products
    TeamViewer
    No answer on this topic
    Tresorit
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    393 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    366 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    428 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    293 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    361 Answers
    No answers on this topic
    Features
    TeamViewerTresorit
    Security
    Comparison of Security features of TeamViewer and Tresorit
    Feature
    TeamViewer
    8.7
    83 Ratings
    3% above category average
    Tresorit
    -
    Ratings
    Role-based user permissions8.784 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of TeamViewer and Tresorit
    Feature
    TeamViewer
    8.9
    568 Ratings
    6% above category average
    Tresorit
    -
    Ratings
    File transfer8.8535 Ratings00 Ratings
    Instant message8.7496 Ratings00 Ratings
    Access to sleeping/powered-off computers7.7379 Ratings00 Ratings
    Session record8.3389 Ratings00 Ratings
    Annotations8.2157 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of TeamViewer and Tresorit
    Feature
    TeamViewer
    7.9
    61 Ratings
    2% below category average
    Tresorit
    -
    Ratings
    Third-party software integrations7.961 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of TeamViewer and Tresorit
    Feature
    TeamViewer
    8.5
    96 Ratings
    5% above category average
    Tresorit
    -
    Ratings
    Attended device access9.095 Ratings00 Ratings
    Unattended device access8.692 Ratings00 Ratings
    Mobile device access8.284 Ratings00 Ratings
    Virtual device access8.582 Ratings00 Ratings
    Multiple-display support8.582 Ratings00 Ratings
    Multiple concurrent sessions8.485 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of TeamViewer and Tresorit
    Feature
    TeamViewer
    -
    Ratings
    Tresorit
    4.7
    1 Ratings
    56% below category average
    Video files00 Ratings2.01 Ratings
    Audio files00 Ratings2.01 Ratings
    Document collaboration00 Ratings2.01 Ratings
    Access control00 Ratings2.01 Ratings
    File search00 Ratings10.01 Ratings
    Device sync00 Ratings10.01 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of TeamViewer and Tresorit
    Feature
    TeamViewer
    -
    Ratings
    Tresorit
    7.7
    1 Ratings
    11% below category average
    User and role management00 Ratings9.01 Ratings
    File organization00 Ratings5.01 Ratings
    Device management00 Ratings9.01 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of TeamViewer and Tresorit
    Feature
    TeamViewer
    -
    Ratings
    Tresorit
    8.0
    1 Ratings
    8% below category average
    Performance00 Ratings6.01 Ratings
    Reliability00 Ratings10.01 Ratings
    Best Alternatives
    TeamViewerTresorit
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Apple iCloud
    Score8.5 out of 10
    Enterprises
    BeyondTrust Remote Support
    Score8.6 out of 10
    ownCloud
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TeamViewerTresorit
    Likelihood to Recommend
    8.6
    (626 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    8.1
    (68 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (59 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    9.2
    (51 ratings)
    9.0
    (1 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (179 ratings)
    -
    (0 ratings)
    Configurability
    8.3
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (6 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    TeamViewerTresorit
    Likelihood to Recommend
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Tresorit
    Good scenario: Wanting to have your files stored by an independent group that specializes in secure file storage. The ability to have files stored on servers that are not domestic is a big plus too. We had issues in the past with a solution that went down when the US AWS East Coast servers had an issue; Tresorit is insulated from these problems and appears to handle load balancing as well. Not good scenario: If you want to have outside parties, upload files/share files with you within your Tresorit environment. There is no way of doing this, and this is a real operational problem.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Tresorit
    • Support
    • Secure Storage
    Incentivized
    Read full review
    Cons
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Tresorit
    • Shared Folders with outside guests, to collaborate with them (collect uploads).
    • Removal of data-cap on file size, and right now, there is one, and it's an issue when storing rich media (such as startup pitch videos, etc.).
    Incentivized
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Reliability and Availability
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Performance
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    Tresorit
    Exceptionally responsive. This is something we needed from our storage provider. We are continuously accessing the information, and downtime or technical issues would be and are unacceptable. We have had no downtime issues so far, and Support has been responsive to us whenever needed. Exactly what we needed from their service.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Tresorit
    No answers on this topic
    Implementation Rating
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Alternatives Considered
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Tresorit
    Secure and independently operated. We selected Tresorit for its secure file storage capabilities that the other services (except SpiderOak) did not provide. Tresorit is a zero-knowledge system, which gives us a lot of comforts when it comes to secure data storage. SpiderOak was a close alternative, but they have been in continuous development to provide competitive features, and still haven't provided what we needed (SpiderOak has promised features for several years at this point).
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Tresorit
    No answers on this topic
    Return on Investment
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    Tresorit
    • Ensures our business is able to remain operational.
    • Provides comfort on data security and compliance.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.

    Tresorit Screenshots

    Screenshot of Access encrypted documents from any device and stay in sync with your team.Screenshot of Securely share anything within the company, or with clients and contractors.Screenshot of Replace risky email attachments with encrypted links. Send files even directly from Outlook with download limit, expiry data and password protection.Screenshot of Set the access level for the shared files and change them later if needed.Screenshot of Keep track of changes and stay safe and productive. Users can roll back to any previous version of a document.Screenshot of Set up security policies to avoid accidental breaches caused by employee errors.