TeamViewer vs. West Collaboration (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
West Collaboration (discontinued)
Score 8.7 out of 10
N/A
Launched in October 2020, Hoot Meetings from Intrado was a client-free service used to host and join video meetings. Since rebranding to West Technology Group, the company is discontinuing its collaboration technologies. Hoot Meetings is no longer available.N/A
Pricing
TeamViewerWest Collaboration (discontinued)
Editions & Modules
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
No answers on this topic
Offerings
Pricing Offerings
TeamViewerWest Collaboration (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
TeamViewerWest Collaboration (discontinued)
Features
TeamViewerWest Collaboration (discontinued)
Security
Comparison of Security features of Product A and Product B
TeamViewer
8.7
22 Ratings
5% below category average
West Collaboration (discontinued)
-
Ratings
Role-based user permissions8.722 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
TeamViewer
8.5
504 Ratings
4% below category average
West Collaboration (discontinued)
-
Ratings
File transfer8.7473 Ratings00 Ratings
Instant message8.4436 Ratings00 Ratings
Access to sleeping/powered-off computers7.8332 Ratings00 Ratings
Session record8.4339 Ratings00 Ratings
Annotations8.7107 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
TeamViewer
8.4
17 Ratings
0% above category average
West Collaboration (discontinued)
-
Ratings
Third-party software integrations8.417 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
TeamViewer
9.0
27 Ratings
2% below category average
West Collaboration (discontinued)
-
Ratings
Attended device access9.527 Ratings00 Ratings
Unattended device access8.926 Ratings00 Ratings
Mobile device access8.125 Ratings00 Ratings
Virtual device access9.324 Ratings00 Ratings
Multiple-display support9.125 Ratings00 Ratings
Multiple concurrent sessions9.122 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
TeamViewer
-
Ratings
West Collaboration (discontinued)
8.5
2 Ratings
7% above category average
High quality audio00 Ratings9.02 Ratings
High quality video00 Ratings9.02 Ratings
Low bandwidth requirements00 Ratings7.62 Ratings
Mobile support00 Ratings8.42 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
TeamViewer
-
Ratings
West Collaboration (discontinued)
8.3
2 Ratings
5% above category average
Desktop sharing00 Ratings8.02 Ratings
Whiteboards00 Ratings8.62 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
TeamViewer
-
Ratings
West Collaboration (discontinued)
8.4
2 Ratings
3% above category average
Calendar integration00 Ratings8.02 Ratings
Meeting initiation00 Ratings8.62 Ratings
Integrates with social media00 Ratings9.02 Ratings
Record meetings / events00 Ratings8.62 Ratings
Slideshows00 Ratings8.02 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
TeamViewer
-
Ratings
West Collaboration (discontinued)
8.3
2 Ratings
3% above category average
Live chat00 Ratings8.42 Ratings
Audience polling00 Ratings8.42 Ratings
Q&A00 Ratings8.02 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
TeamViewer
-
Ratings
West Collaboration (discontinued)
8.7
2 Ratings
8% above category average
User authentication00 Ratings9.02 Ratings
Participant roles & permissions00 Ratings8.42 Ratings
Confidential attendee list00 Ratings8.62 Ratings
Best Alternatives
TeamViewerWest Collaboration (discontinued)
Small Businesses
Getscreen.me
Getscreen.me
Score 9.6 out of 10
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.4 out of 10
Medium-sized Companies
Action1
Action1
Score 9.4 out of 10
JioMeet
JioMeet
Score 9.7 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.4 out of 10
Webex Meetings
Webex Meetings
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TeamViewerWest Collaboration (discontinued)
Likelihood to Recommend
8.6
(560 ratings)
8.4
(2 ratings)
Likelihood to Renew
10.0
(64 ratings)
-
(0 ratings)
Usability
9.2
(57 ratings)
-
(0 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.8
(50 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.1
(4 ratings)
-
(0 ratings)
Implementation Rating
8.8
(119 ratings)
-
(0 ratings)
Configurability
9.1
(4 ratings)
-
(0 ratings)
Ease of integration
9.1
(5 ratings)
-
(0 ratings)
Product Scalability
9.1
(5 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(5 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
TeamViewerWest Collaboration (discontinued)
Likelihood to Recommend
TeamViewer
If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
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Discontinued Products
It is a great choice if someone wants to add a large number of participants and have a large team. I have been using it and haven’t found it ruining the quality of video because of participants. Furthermore, My team found it easy to join the link . Something that bothers me is that it doesn’t work well with a weak internet connection and this is troublesome for us.
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Pros
TeamViewer
  • Quick support is an nice feature to make it easy for the end user to download and use
  • Easy to connect using numbers
  • The connection is always good when connected to an end user
  • The tool is easy to use, the buttons are easy to understand what the use for it is
Read full review
Discontinued Products
  • Its integration with [Microsoft] Outlook is very helpful for us.
  • It provides the best quality of video and audio.
  • Its pricing is so fair and justified.
  • Its mobile application works quite smoothly.
Read full review
Cons
TeamViewer
  • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
  • Pricing tier for small teams can be improved.
  • Live subtitles for audio from remote device can be implemented.
Read full review
Discontinued Products
  • It requires a profoundly strong internet connection or else it stops working.
  • It is buggy.
  • There should be an update on it.
Read full review
Likelihood to Renew
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
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Discontinued Products
No answers on this topic
Usability
TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
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Discontinued Products
No answers on this topic
Reliability and Availability
TeamViewer
Always available if setup correctly.
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Discontinued Products
No answers on this topic
Performance
TeamViewer
The application is built on VNC which is a very stable technology.
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Discontinued Products
No answers on this topic
Support Rating
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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Discontinued Products
No answers on this topic
In-Person Training
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Discontinued Products
No answers on this topic
Online Training
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Discontinued Products
No answers on this topic
Implementation Rating
TeamViewer
We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
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Discontinued Products
No answers on this topic
Alternatives Considered
TeamViewer
AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
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Discontinued Products
I was not satisfied with the quality of video Zoom used to provide us. Furthermore, my team didn’t find the Zoom link easy to join and above all creating link for the meeting was very hard and tricky in Zoom which is easy in Hoot and Hoot works well even with a large number of participants, and my teammates find it easy.
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Scalability
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
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Discontinued Products
No answers on this topic
Return on Investment
TeamViewer
Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
  • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
  • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
  • We can work from home or support our service technicians on the field any place, any time.
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Discontinued Products
  • My team and I can better coordinate.
  • I am able to bring my team on one page and can communicate freely.
  • I can add my whole team and the quality of the video remains the same.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations