Item: TeamViewer
Rating: 10
Author: Utkarsh Gaur

Overall Satisfaction with TeamViewer

Implementation Rating

I was not directly involved in the implementation process, as we have a dedicated IT team for that. However, after completing the training, I found it to be quite user-friendly. As a manager, I asked the IT team member about their implementation experience, as they seemed satisfied with it. They informed me that the TeamViewer team is very supportive of everything.

Use Cases and Deployment Scope

I use TeamViewer to support my team of therapists, who work in various locations, including clinics and patients' homes. It enabled me to promptly establish a connection with the systems to resolve their current issues. I also assist them with documentation and training remotely. All of these help us solve issues without incurring travel expenses and save time.

Pros and Cons

Pros

Easy staff training.
Helps with online sessions.
Fixes problems fast on remote systems.
Keeps things moving.

Cons

It is difficult to use on phones/tablets.
Sometimes disconnects.
A bit confusing for new users.

Return on Investment

It has saved us a ton of time.
The cost of operations has decreased.
The issue gets fixed in very little time.

Once our company had signed the deal with TeamViewer, we trained our team members on it. It took around a month for us to receive economic benefits from it. As our team was mostly comprised of doctors, they were not familiar with TeamViewer's functionalities.

Alternatives Considered

AnyDesk

In my position, I have also used AnyDesk because we frequently utilize various software for different tasks. However, we opted for TeamViewer because our team members are not technically inclined. They are experts in other areas. TeamViewer was the ideal choice for us since we needed a software program that even non-techies could use.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

HubSpot CRM, Webex Webinars, Webex Calling, Cisco Secure Firewall, Acronis Cyber Protect Cloud, Wrike

Likelihood to Recommend

If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.

TeamViewer Feature Ratings

Comments

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Reliable remote access for busy therapy teams.