Item: TeamViewer
Rating: 9
Author: Juan Lopez

Overall Satisfaction with TeamViewer

Implementation Rating

In the beginning, it raised certain concerns among team members regarding its security and privacy. We also found that offering short sessions to introduce the extended functionalities of TeamViewer enhanced usage and efficiency the most among our team's employees. Solving all these made integrating TeamViewer with our ticketing system easier, which helped improve the support system by creating a flow on how various tickets are acknowledged and solved.

Use Cases and Deployment Scope

We considered TeamViewer and other options such as LogMeIn and AnyDesk in our selection criteria for a Working from Home solution. Although these tools provide comparable fundamental capabilities, TeamViewer outperformed the others in terms of cross-platform operation and a more manageable user interface.

Pros and Cons

Pros

Named captions, which can easily be recognized from other cross-platform technologies, allow smooth remote access through different operating systems.
The interface for initiating a remote session directly supports transferring files between the local and remote hosts.
Rich remote viewing and controlling ability to support multiple monitors.

Cons

Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
There are a small number of ways that a user is allowed to change the interface on the device.
Some minor increases in difficulty with advanced functions of the application.

Return on Investment

We have had a very positive experience using TeamViewer. Due to its reliability and user-accessible interface, it has become an intrinsic part of all our remote debugging sessions.
The ability to quickly assert a connection and take over a colleague’s machine has cut substantially the time necessary to provide a resolution regarding intricate problems.
These features have also been helpful for code reviews and for those instances when two developers are working on the same piece of code, pair programming or, in general, collaborative development.

Alternatives Considered

AnyDesk

AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

Thus, TeamViewer has been used to the fullest extent in our organization to enhance data security and conform to set security standards. Also, all users of our website now use authentication, which sharply decreases the possibility of unauthorized access. The implementation has been incorporated as a subsystem to our current identity management framework with enhanced ease of access.

Other Software Used

Jira Service Management, Bitrix24, ClickUp

Likelihood to Recommend

TeamViewer stands out when urgent remote support needs arise, such as fixing production errors or offering simultaneous support to remote colleagues. Finding solutions is most beneficial to organizations that have spread their development teams across different locations or those that support different clients at various locations.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented a year ago
Hello Juan, Thank you for contributing valuable time on sharing your unique experience with TeamViewer, and we appreciate your recommendation of TeamViewer. We are glad you enjoy TeamViewer’s performance, reliability and user-friendly functionality. Did you know we welcome all TeamViewer users and fans to visit the TeamViewer Community ( https://community.teamviewer.com/) for knowledge sharing and technical discussion? There are more powerful features to discover about TeamViewer and we would love to see you there! Have a wonderful day! Best, Ying/TeamViewer

TeamViewer: Remote assistance made simple.