Totango is an enterprise customer success platform designed for B2B software and recurring-revenue organizations to manage customer retention, track account health, and automate lifecycle workflows. The platform consolidates product telemetry, financial data, support interactions, and CRM records into a central hub to give cross-functional teams visibility into customer adoption and expansion opportunities.
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Unique Learning System
Score8.5 out of 10
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Unique Learning System (ULS) is a special education solution that supports students with disabilities from Pre-K through transition. It provides differentiated, standards-aligned lessons in ELA, math, science, social studies, and life skills with built-in assessments, progress tracking, and automated differentiation.
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Pricing
Totango
Unique Learning System
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
Totango
Unique Learning System
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.
for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.
I have actually recommended it to another teacher in a different district for her autism program since she could level and pace it easily and also easily collect IEP data without stressing out her students with extra work. Unique Learning System is also a good program for our autism program because it is consistent with all core subjects, making is very routine based.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Data tracking and progress reports - Unique Learning System's Polaris feature is a user-friendly, simple way to track and monitor progress towards learners IEP goals. When creating a roadmap that follows a learner's IEP, you input data such as learning profiles and benchmark assessments and rubrics that then produce goal suggestions. You can craft your own goal, use a suggested goal, or choose a goal from the goal library. It gives you a great idea of what goals to target based on learner needs and progress. Entering data is super easy, just a date and a data point, and a graph generates for you. From there, it will show the data trend and flag it for you when it's at risk. It is also easy to add an intervention. Quarterly, I use the progress report feature to generate a report that provides me with the graphs that I use to put into IEP writer.
Curriculum pacing - My school utilizes Unique Learning System for our daily instruction. Unique Learning System provides pacing guides with what to teach and when. Everything is standards aligned and all of the lesson plans have ways that you can differentiate already built into the plans as well as an easy to use, structured/routine based set up that makes daily lessons predictable for learners to increase engagement.
N2Y - My learners love News To You! This provides children with access to informational text. We use it as a "fun Friday" read every week. We read the article in class, watch videos, answer questions, and typically do an activity to go along with it. The kids look forward to it every week, and also enjoy the Joey's Locker games that go along with the articles. They have a new feature to be able to assign activities that go along with the article which is really nice because I assign them as supplemental activities to go along with what we are learning about in class!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Integrations -- in my experience, they constantly break and disconnect.
Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.
Unique Learning System's materials in the science and social studies areas aren't "fluffy" as other areas, but they are continuously adding materials
The layout of the website isn't the most user friendly, but most teachers are able to navigate easily after an initial training
The administrator side of things isn't super straightforward, reports can be confusing to find/run, but the one on one meetings always provide clarity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I appreciate all the various resources that Unique Learning System has to offer. However, due to my limited interaction with other resources similar to Unique Learning System I do not know enough to compare it against other programs. I also am not a person in charge of renewing Unique Learning System for my organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is a lot of content in Unique Learning System. It can sometimes be time consuming to navigate through everything. I appreciate the depth and breadth of the resources, but it can also be tough to use when I need a worksheet or packet for my students. The use of Unique Learning System on the computer is great, but my students seem to learn best when they have a pen and paper in front of them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We viewed Encore by TeachTown. The product seemed to be a notch above Unique Learning System and included workbooks and other books but was very expensive. The downfalls of Encore was that it did not include the Profile Assessments like Unique Learning System and also the monthly checkpoints which are very valuable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ease of planning is #1. I am able to plan an entire lesson or a week's worth of lessons during my 30-minute planning time.
Data that is collected for IEPs is so valuable and reports are parent-friendly.
Students are able to work on the alternative path toward a diploma because this curriculm is covering all of the standards they need to see in order to earn their diploma.
