What users are saying about
6 Ratings
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Top Rated
182 Ratings
6 Ratings
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Score 7.5 out of 100

UserTesting

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Top Rated
182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Userlytics is rated higher in 2 areas: Usability, Support Rating
  • UserTesting is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating

Likelihood to Recommend

7.9

Userlytics

79%
4 Ratings
9.1

UserTesting

91%
101 Ratings

Likelihood to Renew

7.0

Userlytics

70%
1 Rating
9.1

UserTesting

91%
4 Ratings

Usability

9.2

Userlytics

92%
2 Ratings
8.7

UserTesting

87%
89 Ratings

Availability

4.0

Userlytics

40%
1 Rating

UserTesting

N/A
0 Ratings

Performance

5.0

Userlytics

50%
1 Rating

UserTesting

N/A
0 Ratings

Support Rating

9.0

Userlytics

90%
1 Rating
8.2

UserTesting

82%
96 Ratings

In-Person Training

9.0

Userlytics

90%
1 Rating

UserTesting

N/A
0 Ratings

Online Training

7.0

Userlytics

70%
1 Rating

UserTesting

N/A
0 Ratings

Implementation Rating

8.0

Userlytics

80%
1 Rating
9.1

UserTesting

91%
2 Ratings

Product Scalability

5.0

Userlytics

50%
1 Rating

UserTesting

N/A
0 Ratings

Likelihood to Recommend

Userlytics

Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
Sarah O'Donnell | TrustRadius Reviewer

UserTesting

Well-suited scenarios for using UserTesting include running comparative user tests between two designs, products experiences, running surveys, asking users to perform a specific task, and then observing how they do it to draw out insights on how to make it simpler and easy. Probably UserTesting is not best suited for doing moderated users test, and running user tests with your own users also one needs to check how many user testers are available in their desired cohort which they want to target.
Anonymous | TrustRadius Reviewer

Pros

Userlytics

  • Excellent customer service
  • Fast response rate
  • Implementing new features
Kristina Guzikova, UXC | TrustRadius Reviewer

UserTesting

  • Creating interview clips is simple. The video cutting software is easy to use and lightyears ahead of competitors like UserZoom.
  • The pool of participants is large in the US (likely the highest amongst competitors). This makes recruiting for my studies really quick and allows me to go for some segmentation and detail in who I target in my sample.
  • Chat support is responsive and helpful. It's nice to get connected to a customer care agent quickly and they almost always serve you with a solution to the issue.
  • The feature set of User Testing is constantly growing and getting more refined. I appreciate the ability to card sort or launch other types of methods.
Anonymous | TrustRadius Reviewer

Cons

Userlytics

  • User interface
  • Mobile support
  • Consolidation of Results
Anonymous | TrustRadius Reviewer

UserTesting

  • The organization of the work spaces/dashboards could use some work.
  • I don't feel as supported as I used to from a customer success perspective. I used to have dedicated, go-to professionals to reach out to about my account who knew my project context, account history, etc. Recently we've been pushed into general support pools, and it doesn't feel like my account gets any personalized attention anymore.
  • I would like to see a more refined experience for collaborators - the test plans I share with them are plain text/hard to read.
  • Would be nice to be able to conduct focus groups using this tool.
Anonymous | TrustRadius Reviewer

Pricing Details

Userlytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Userlytics

Userlytics 7.0
Based on 1 answer
No answer on this topic is available.

UserTesting

UserTesting 9.1
Based on 4 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Userlytics

Userlytics 9.2
Based on 2 answers
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
Samantha ROCG | TrustRadius Reviewer

UserTesting

UserTesting 8.7
Based on 89 answers
It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.
Anthony Rezendes | TrustRadius Reviewer

Support Rating

Userlytics

Userlytics 9.0
Based on 1 answer
They give their best and also reply to queries immediately
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.2
Based on 96 answers
Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go
Anonymous | TrustRadius Reviewer

In-Person Training

Userlytics

Userlytics 9.0
Based on 1 answer
Well trained Professionls
Anonymous | TrustRadius Reviewer

UserTesting

No score
No answers yet
No answers on this topic

Online Training

Userlytics

Userlytics 7.0
Based on 1 answer
Decent but not comprehensive
Anonymous | TrustRadius Reviewer

UserTesting

No score
No answers yet
No answers on this topic

Implementation Rating

Userlytics

Userlytics 8.0
Based on 1 answer
Even though it takes time to set up. The work is diligent and out of the quality is great
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Userlytics

We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
Sarah O'Donnell | TrustRadius Reviewer

UserTesting

Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
Alex Jones | TrustRadius Reviewer

Scalability

Userlytics

Userlytics 5.0
Based on 1 answer
Delay to get output
Anonymous | TrustRadius Reviewer

UserTesting

No score
No answers yet
No answers on this topic

Return on Investment

Userlytics

  • Definitely positive, I would say about 30%.
Kristina Guzikova, UXC | TrustRadius Reviewer

UserTesting

  • Increased speed and volume of research. We get to do three times more studies than before.
  • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
  • Improved performance of our products - feedback is getting better and better over time.
Anonymous | TrustRadius Reviewer

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