Userlytics vs. UserTesting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Userlytics
Score 7.0 out of 10
N/A
Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.
$3,450
per year
UserTesting
Score 8.3 out of 10
N/A
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
Pricing
UserlyticsUserTesting
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UserlyticsUserTesting
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
UserlyticsUserTesting
Considered Both Products
Userlytics
Chose Userlytics
Userlytics can be a good alternate in terms of price point and has a better integration of apps like invision which helps.
Mobile recording needs to be improved. Nowadays, competitors are way better in terms of functionality comparision.
UserTesting
Chose UserTesting
Userlytics is probably the best alternative to UserTesting. It has a large panel, a similar tool for creating tests, [but] their pricing model is much more favorable for our company. They don't charge per seat license, but only per test that you conduct. That would allow my …
Chose UserTesting
UserTesting has a better panel that is larger, more far reaching, and faster. UserZoom's GO platform has a better UI and a far better pricing structure, but their panel is smaller and studies take longer to fill. UserZoom has a poor panel for our needs. It is ok for general …
Chose UserTesting
Userlytics was evaluated before but coverage of services was less as compare to UserTesting.
Chose UserTesting
We use both UserTesting and Userlytics in conjunction with each other. Userlytics we find to be stronger with 1-2-1 moderated study set up due to it being really simple and intuitive for both the researcher and the participant to use. Userlytics also utilises AI analysis of …
Chose UserTesting
UserTesting is easier to use, and the site's design is user-friendly. There are no glitches, and the site works without crashes or slow loading.
Chose UserTesting
UserTesting is by far superior to other competitors. The amount of features and non-limitations is much better than what the competitors have. It's also much more pleasing to look at. Perhaps it's because it is well organized in comparison. It still have some annoying quirks, …
Chose UserTesting
All the tools we had evaluated before purchasing had similar features but the one thing that set UserTesting apart from the rest was the size and reach of their user base. We needed to reach global audiences and at the time of our choice, only UserTesting was able to reach a …
Chose UserTesting
I have not personally used the competing products for UX research, but in my initial review of our options, I found UserTesting to have the best balance of platform and pricing.
Chose UserTesting
UserTesting has a better user base and quicker responses.
Top Pros
Top Cons
Best Alternatives
UserlyticsUserTesting
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Enterprises
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UserlyticsUserTesting
Likelihood to Recommend
7.6
(4 ratings)
8.3
(179 ratings)
Likelihood to Renew
7.0
(1 ratings)
5.2
(8 ratings)
Usability
9.0
(2 ratings)
8.2
(157 ratings)
Availability
4.0
(1 ratings)
9.1
(1 ratings)
Performance
5.0
(1 ratings)
9.1
(1 ratings)
Support Rating
9.0
(1 ratings)
8.5
(157 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
5.1
(4 ratings)
Configurability
2.0
(1 ratings)
7.3
(1 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
7.3
(1 ratings)
Vendor post-sale
2.0
(1 ratings)
9.1
(1 ratings)
Vendor pre-sale
7.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
UserlyticsUserTesting
Likelihood to Recommend
Userlytics
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
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UserTesting
UserTesting makes finding respondents super quick and easy. I'm always amazed at how quickly I can fully recruit for an unmoderated or moderated test and how fast contributors are to upload their videos. Contributors are also well-trained to answer a prompt in its entirety and always provide thoughtful answers.
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Pros
Userlytics
  • Excellent customer service
  • Fast response rate
  • Implementing new features
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UserTesting
  • Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
  • UserTesting University is a great platform to learn how to use UT and general information about research.
  • UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
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Cons
Userlytics
  • User interface
  • Mobile support
  • Consolidation of Results
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UserTesting
  • A centralized platform to recommend products and use cases would be handy so that users can suggest what they could use more of.
  • Integration with newer payment methods and gift card services could expand the user base.
  • Some products are business-critical and thus require sophisticated testing. This service could be added.
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Likelihood to Renew
Userlytics
No answers on this topic
UserTesting
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
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Usability
Userlytics
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
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UserTesting
It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.
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Reliability and Availability
Userlytics
No answers on this topic
UserTesting
Never encountered any problems
Read full review
Performance
Userlytics
No answers on this topic
UserTesting
Perfectly fine. Never had any problems.
Read full review
Support Rating
Userlytics
They give their best and also reply to queries immediately
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UserTesting
I've used the "power hour," as I think it's called. This really helped me gain a greater understanding of my specific needs and wants from the platform. This excellent service points to the excellent relationship UserTesting provides its clients. I would recommend this service to any of my colleagues.
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In-Person Training
Userlytics
Well trained Professionls
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UserTesting
No answers on this topic
Online Training
Userlytics
Decent but not comprehensive
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UserTesting
No answers on this topic
Implementation Rating
Userlytics
Even though it takes time to set up. The work is diligent and out of the quality is great
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UserTesting
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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Alternatives Considered
Userlytics
We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
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UserTesting
The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
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Scalability
Userlytics
Delay to get output
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UserTesting
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
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Return on Investment
Userlytics
  • Definitely positive, I would say about 30%.
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UserTesting
  • Increase in conversion rate of checkout completion following a redesign influenced by UserTesting through design iterations
  • Decrease in customer complaints regarding the checkout (-83%) following its redesign
  • Faster time to completion for AB Testing programme, and higher ROI as a result as tests had a higher chance of winning
Read full review
ScreenShots

Userlytics Screenshots

Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.