Chose UserVoice
We are now using Zendesk which I do not like at all.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
UserVoice | N/A | UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer… | $15 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
UserVoice | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
UserVoice | Zendesk Suite | |
---|---|---|
Considered Both Products | UserVoice | Zendesk Suite |
Top Pros | ||
Top Cons |
|
|
UserVoice | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
UserVoice | Zendesk Suite | |
---|---|---|
Small Businesses | IBM Targetprocess Score 8.9 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | ProductPlan Score 9.5 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Miro Score 9.1 out of 10 | Front Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
UserVoice | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | 10.0 (9 ratings) | 8.8 (189 ratings) |
Likelihood to Renew | 9.7 (6 ratings) | 10.0 (43 ratings) |
Usability | 8.0 (1 ratings) | 8.8 (62 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 9.0 (1 ratings) | 6.5 (31 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | 9.0 (1 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
UserVoice | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | UserVoice | Zendesk |
Pros | UserVoice | Zendesk |
Cons | UserVoice | Zendesk |
Likelihood to Renew | UserVoice | Zendesk |
Usability | UserVoice | Zendesk |
Reliability and Availability | UserVoice No answers on this topic | Zendesk |
Performance | UserVoice No answers on this topic | Zendesk |
Support Rating | UserVoice | Zendesk |
Online Training | UserVoice No answers on this topic | Zendesk |
Implementation Rating | UserVoice | Zendesk |
Alternatives Considered | UserVoice | Zendesk |
Return on Investment | UserVoice | Zendesk |
ScreenShots | UserVoice Screenshots | Zendesk Suite Screenshots |