TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about Paychex

Please fill out the form below to get in touch.

Paychex Inc.

Connect with Paychex Inc.

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with Paychex Inc. so that Paychex Inc. and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Paychex

    Score6.7 out of 10
    N/APaychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.N/A

    WorkBright

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    WorkBright is a purpose-built I-9 compliance and E-Verify platform designed to help organizations maintain audit readiness, improve accuracy and efficiency, and confidently manage employment eligibility across complex, high-volume, and distributed workforces. The platform performs more than 150 automated compliance checks to identify and resolve errors before submission, supports all three Section 2 completion workflows, and features industry-first document verification…N/A
    Pricing
    PaychexWorkBright
    Editions & Modules
    Paychex Flex Pro
    Custom Pricing
    per month/+$4 per employee
    HR Pro
    Custom Pricing
    HR PEO
    Custom Pricing
    Paychex Flex Select
    Custom Pricing
    Paychex Flex Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    PaychexWorkBright
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredRequired
    Additional Details—Our pricing is based off the number of hires in a given contract year. All contracts are annual but can be billed on a monthly basis.
    More Pricing Information
    Community Pulse
    PaychexWorkBright
    Considered Both Products
    Paychex Inc.
    No answer on this topic
    WorkBright
    No answer on this topic
    Key User Insights
    Would buy again
    87%
    Would buy again
    269 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    242 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    283 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    203 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    218 Answers
    No answers on this topic
    Features
    PaychexWorkBright
    Human Resource Management
    Comparison of Human Resource Management features of Paychex and WorkBright
    Feature
    Paychex
    6.7
    283 Ratings
    20% below category average
    WorkBright
    -
    Ratings
    Employee demographic data7.4229 Ratings00 Ratings
    Employment history7.5253 Ratings00 Ratings
    Job profiles and administration7.2186 Ratings00 Ratings
    Workflow for transfers, promotions, pay raises, etc.7.5184 Ratings00 Ratings
    Organizational charting5.07 Ratings00 Ratings
    Organization and location management6.6167 Ratings00 Ratings
    Compliance data (COBRA, OSHA, etc.)5.8152 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Paychex and WorkBright
    Feature
    Paychex
    7.4
    324 Ratings
    10% below category average
    WorkBright
    -
    Ratings
    Pay calculation7.9306 Ratings00 Ratings
    Support for external payroll vendors6.56 Ratings00 Ratings
    Off-cycle/On-Demand payment7.0161 Ratings00 Ratings
    Benefit plan administration6.9183 Ratings00 Ratings
    Direct deposit files8.1303 Ratings00 Ratings
    Salary revision and increment management7.8217 Ratings00 Ratings
    Reimbursement management7.4124 Ratings00 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Paychex and WorkBright
    Feature
    Paychex
    7.1
    163 Ratings
    15% below category average
    WorkBright
    -
    Ratings
    Approval workflow7.5117 Ratings00 Ratings
    Balance details7.7155 Ratings00 Ratings
    Annual carry-forward and encashment6.2122 Ratings00 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Paychex and WorkBright
    Feature
    Paychex
    6.9
    281 Ratings
    18% below category average
    WorkBright
    -
    Ratings
    View and generate pay and benefit information7.7259 Ratings00 Ratings
    Update personal information7.3271 Ratings00 Ratings
    View company policy documentation6.9129 Ratings00 Ratings
    Employee recognition5.55 Ratings00 Ratings
    View job history7.2194 Ratings00 Ratings
    Asset Management
    Comparison of Asset Management features of Paychex and WorkBright
    Feature
    Paychex
    6.5
    46 Ratings
    21% below category average
    WorkBright
    -
    Ratings
    Tracking of all physical assets6.546 Ratings00 Ratings
    HR Reporting
    Comparison of HR Reporting features of Paychex and WorkBright
    Feature
    Paychex
    5.9
    183 Ratings
    25% below category average
    WorkBright
    -
    Ratings
    Report builder6.0153 Ratings00 Ratings
    Pre-built reports6.6171 Ratings00 Ratings
    Ability to combine HR data with external data5.095 Ratings00 Ratings
    Onboarding
    Comparison of Onboarding features of Paychex and WorkBright
    Feature
    Paychex
    6.9
    180 Ratings
    15% below category average
    WorkBright
    -
    Ratings
    New hire portal7.1172 Ratings00 Ratings
    Manager tracking tools6.8116 Ratings00 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Paychex and WorkBright
    Feature
    Paychex
    6.2
    3 Ratings
    26% below category average
    WorkBright
    -
    Ratings
    Corporate goal setting4.82 Ratings00 Ratings
    Individual goal setting5.73 Ratings00 Ratings
    Line-of sight-visibility5.42 Ratings00 Ratings
    Performance tracking8.82 Ratings00 Ratings
    Performance Management
    Comparison of Performance Management features of Paychex and WorkBright
    Feature
    Paychex
    5.8
    3 Ratings
    31% below category average
    WorkBright
    -
    Ratings
    Performance plans6.03 Ratings00 Ratings
    Performance improvement plans6.03 Ratings00 Ratings
    Review status tracking5.73 Ratings00 Ratings
    Review reminders5.73 Ratings00 Ratings
    Multiple review frequency5.73 Ratings00 Ratings
    Succession Planning
    Comparison of Succession Planning features of Paychex and WorkBright
    Feature
    Paychex
    4.6
    4 Ratings
    52% below category average
    WorkBright
    -
    Ratings
    Create succession plans/pools3.62 Ratings00 Ratings
    Candidate ranking4.12 Ratings00 Ratings
    Candidate search5.53 Ratings00 Ratings
    Candidate development5.23 Ratings00 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Paychex and WorkBright
    Feature
    Paychex
    5.4
    73 Ratings
    38% below category average
    WorkBright
    -
    Ratings
    Job Requisition Management5.138 Ratings00 Ratings
    Company Website Posting5.335 Ratings00 Ratings
    Publish to Social Media5.829 Ratings00 Ratings
    Job Search Site Posting6.237 Ratings00 Ratings
    Duplicate Candidate Prevention4.635 Ratings00 Ratings
    Applicant Tracking4.741 Ratings00 Ratings
    Notifications and Alerts6.367 Ratings00 Ratings
    Best Alternatives
    PaychexWorkBright
    Small Businesses
    UZIO
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    Zoho People
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    PeopleStrong
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PaychexWorkBright
    Likelihood to Recommend
    6.5
    (339 ratings)
    9.7
    (6 ratings)
    Likelihood to Renew
    7.2
    (48 ratings)
    -
    (0 ratings)
    Usability
    6.9
    (280 ratings)
    -
    (0 ratings)
    Availability
    5.2
    (12 ratings)
    -
    (0 ratings)
    Performance
    7.0
    (12 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (279 ratings)
    -
    (0 ratings)
    In-Person Training
    4.5
    (1 ratings)
    -
    (0 ratings)
    Online Training
    2.7
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.1
    (13 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (9 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    5.3
    (12 ratings)
    -
    (0 ratings)
    Vendor post-sale
    5.8
    (34 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.2
    (35 ratings)
    -
    (0 ratings)
    User Testimonials
    PaychexWorkBright
    Likelihood to Recommend
    Paychex Inc.
    It is best suited for payrolls from 1 to 150 employees, because their constant attention and flex system are easy to use. Any problem is taking care by your Paychex Agent, and they always listen to you. Better yet, when you become a client with more than 5 years, you get special discount on your renewal. Honestly, I can't not think on nothing that will be less appropriate.
    Incentivized
    Read full review
    WorkBright
    Workbright is well suited because of the following reasons: 1. Data transmission between browser and application is highly encrypted 2. Bank grade data encryption for maximum security 3. Data is backed up at various locations 4. Database security is maintained to the highest standards with Engineers 5. Automated reminders and user correction error flow system
    Incentivized
    Read full review
    Pros
    Paychex Inc.
    • It provides a well account of Retirement Plan Account Information.
    • Alerts are sent to email when there is new information to access.
    • Employee access both online and thru app.
    • Paperless options.
    • Easy and quick access to paystubs and tax forms.
    • Easy employee retirement management.
    Incentivized
    Read full review
    WorkBright
    • Being able to share candidate information with other supervisors or team members and others involved in the hiring process.
    • The convenience of filling in new employee hiring forms.
    • Create groups, organize all paperwork and send to employees with just one click.
    Incentivized
    Read full review
    Cons
    Paychex Inc.
    • I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
    • The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
    Incentivized
    Read full review
    WorkBright
    • Onboarding Paperwork - It would be great if there was only one website we had to log into. For example, I have to log into one to send paperwork, and then log into another domain to check the paperwork sent.
    • Note Timeline - Anytime any application is touched, viewed, etc. a note is made. We also utilize the note feature to communicate about each applicant. However, it gets quite messy when their are over 40 notes and you are not able to sort or organize them.
    • Attachments - Can't attach items in notes, would be nice feature for attaching images, snippets, pdfs, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Paychex Inc.
    Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Usability
    Paychex Inc.
    Once you are set up in the system, it is very user-friendly and usability is on par with my expectations. Onboarding new employees is simple, employee access is simple and easy for them to use. Tax documentation, reporting, and entering payroll is easy and user-friendly. Running reports and finding information necessary to keep the flow moving foward is easy to do
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Reliability and Availability
    Paychex Inc.
    We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Performance
    Paychex Inc.
    Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Support Rating
    Paychex Inc.
    The dedicated support we are given is good and very responsive. If there is a change to the dedicated support, we are notified quickly and have temporary support in place while we wait for our new rep. The phone support is knowledgeable and quick to help if there is an immediate need. However, the chat support can be the slowest option and doesn't always launch so I rarely use it.
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    In-Person Training
    Paychex Inc.
    We did online training only
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Online Training
    Paychex Inc.
    It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Implementation Rating
    Paychex Inc.
    Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Alternatives Considered
    Paychex Inc.
    In addition to the ones listed above, we also used BenePay, a local payroll company. We found Paychex Flex priced in the middle, with ADP the most expensive and too complicated, with many features that were unnecessary for us. We found that Paychex Flex's features and reporting to be sized right for our size (around 30 employees). Paychex Flex also offered a very reasonable service to apply for the ERTC
    Incentivized
    Read full review
    WorkBright
    WorkBright was selected as the primary HR software within our company. One of the main reasons it was selected is the intuitive user interface and dashboard. Additionally, the software had excellent features for the cost such as custom reporting, notifications, enhanced security, and training. WorkBright offered many features that other HR software in the same price range did not.
    Incentivized
    Read full review
    Scalability
    Paychex Inc.
    I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
    Incentivized
    Read full review
    WorkBright
    No answers on this topic
    Return on Investment
    Paychex Inc.
    • With Paychex Flex we have been able to improve our compliance with required documentation for new/rehires
    • Moving everyone to direct deposit and mobile clock in/out eliminated lines at punching stations and paycheck pickup stations
    • Lost checks is a thing of the past
    Incentivized
    Read full review
    WorkBright
    • Huge return on investment in terms of time needed to circulate new openings nationally.
    • Very positive impact on speed with which interviewer can contact prospective employees.
    • Outstanding onboarding for new employees. Tick 5 boxes and all info is emailed directly to the new employee.
    • Very challenging build process that took many weeks to fully integrate.
    Incentivized
    Read full review
    ScreenShots

    Paychex Screenshots

    Screenshot of Paychex Payroll DashboardScreenshot of Employee Background ChecksScreenshot of Paychex HR DashboardScreenshot of Paychex Flex Perks

    WorkBright Screenshots

    Screenshot of Works on any Device - Not just ‘mobile friendly’ but mobile FIRST! Designed to complete all forms quickly and efficiently from any smart enabled device.Screenshot of Automatic Reminders - Reminders are automatically sent out to employees who have not completed their forms with increasing urgency and frequency.Screenshot of Fingertip Signature - Best in class eSignatures allows employees to sign forms with their fingers on mobile devices including timestamp and IP address.