What users are saying about
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Top Rated
76 Ratings

Zenefits

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Top Rated
76 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Zenefits

Because we are small, Zenefits is priced correctly and has all the features we need. Additionally, now that all of our employees are set up in there, and we have now built our systems around the platform it would be too hard to switch. If they had better customer service - I would easily recommend them to a colleague. However, because it is so hard to get issues solved it can be very frustrating so I would know that going in, and maybe go with a different platform if you're a larger or more complicated business. Our payroll needs are simple so relatively few issues come up. It is impossible to get a quick response from them.
Erin Leonard profile photo

Feature Rating Comparison

Human Resource Management

Zenefits
9.0
Employee demographic data
Zenefits
9.4
Employment history
Zenefits
8.8
Job profiles and administration
Zenefits
8.7
Workflow for transfers, promotions, pay raises, etc.
Zenefits
9.5
Organizational charting
Zenefits
9.3
Organization and location management
Zenefits
9.0
Compliance data (COBRA, OSHA, etc.)
Zenefits
8.6

Payroll Management

Zenefits
8.9
Pay calculation
Zenefits
9.1
Support for external payroll vendors
Zenefits
8.4
Benefit plan administration
Zenefits
9.5
Direct deposit files
Zenefits
9.4
Salary revision and increment management
Zenefits
9.3
Reimbursement management
Zenefits
7.9

Leave and Attendance Management

Zenefits
9.0
Approval workflow
Zenefits
9.1
Balance details
Zenefits
9.2
Annual carry-forward and encashment
Zenefits
8.7

Employee Self Service

Zenefits
8.9
View and generate pay and benefit information
Zenefits
9.3
Update personal information
Zenefits
9.5
View company policy documentation
Zenefits
8.9
Employee recognition
Zenefits
8.8
View job history
Zenefits
8.2

Asset Management

Zenefits
6.9
Tracking of all physical assets
Zenefits
6.9

HR Reporting

Zenefits
8.6
Report builder
Zenefits
8.6
Pre-built reports
Zenefits
8.4
Ability to combine HR data with external data
Zenefits
8.7

Onboarding

Zenefits
9.4
New hire portal
Zenefits
9.3
Manager tracking tools
Zenefits
9.5

Performance and Goals

Zenefits
7.5
Corporate goal setting
Zenefits
7.9
Individual goal setting
Zenefits
7.6
Line-of sight-visibility
Zenefits
6.9
Performance tracking
Zenefits
7.5

Performance Management

Zenefits
8.6
Performance plans
Zenefits
8.4
Performance improvement plans
Zenefits
8.4
Review status tracking
Zenefits
8.6
Review reminders
Zenefits
8.8
Multiple review frequency
Zenefits
8.8

Succession Planning

Zenefits
7.2
Create succession plans/pools
Zenefits
7.0
Candidate ranking
Zenefits
7.0
Candidate search
Zenefits
8.0
Candidate development
Zenefits
6.8

Recruiting / ATS

Zenefits
7.8
Job Requisition Management
Zenefits
7.3
Company Website Posting
Zenefits
6.8
Publish to Social Media
Zenefits
7.8
Job Search Site Posting
Zenefits
7.3
Duplicate Candidate Prevention
Zenefits
8.6
Applicant Tracking
Zenefits
8.7
Notifications and Alerts
Zenefits
8.4

Pros

Zenefits

  • On-boarding new hires- allowing newly hired employees to fill in their forms and upload supporting documents saves hours from their first day!
  • Time off tracking- the system auto calculates accrual however your company needs, and makes it easy for employees to manage their sick and vacation use.
  • The Business Intelligence section of Zenefits offers lots of helpful tools that new to HR professionals would find helpful as they set up features and processes for smaller companies.
No photo available

Cons

Zenefits

  • While the Tech Support is fast to respond, the actual resolutions can take a while to come into play
  • In the Time and Attendance feature it allows people to clock in early from 30 minute unpaid breaks if they wish. Most TimeKeeper apps prevent you from ending a break early to comply with the law, switching to Zenefits actually increased our California meal break violations.
Brittany Martin, PHRca profile photo

Likelihood to Renew

Zenefits

Zenefits 8.6
Based on 4 answers
It's a great, easy to use platform that allows all staff to easily engage at the appropriate level of engagement for their needs. It has saved us countless hours for how we track our staff and our ability to easily pull reports. I highly recommend this platform to anyone
Rachel Hynes profile photo

Usability

Zenefits

Zenefits 8.2
Based on 1 answer
Easy to use. Staff loves the moble app.
Elisha Ritchey profile photo

Support

Zenefits

Zenefits 5.7
Based on 5 answers
From the front line perspective, the team members have an easy time getting the information that they need. The people operations team, as well as Senior Leadership, have mentioned the difficulties that they have using this tool. And as a supervisor of a team, I am able to see some of those small pains that they are describing.
Rachel Blankenship profile photo

Alternatives Considered

Zenefits

Kronos and Zenefits are very different--it's almost hard to compare them because Kronos is designed for a much larger corporation. But honestly, Kronos really lied to us during the sales phase, as most of their system is hard-coded and cannot be changed based on a business. That's not a huge deal for a small company but when you get bigger that really matters. Zenefits is also not as easy to customize, but that fits their audience so it makes sense.
Sandy Nahra profile photo

Return on Investment

Zenefits

  • Going paperless has saved me tons of time, its a good system but it could be better (more permission levels, customizable forms, better electronic signatures).
  • Our onboarding went very smoothly. When we had an employee that needed to change their account it was pretty easy to make that happen.
  • It would be great to have more levels of permissions, right now all of the hiring managers have to be admins so that they can adjust PTO balances for comp time.
Jennifer Paxton profile photo

Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8*

* per employee per month

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