Action1 Cloud Remote Monitoring and Management Solution Reviews

4 Ratings
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Score 8.9 out of 100

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Reviews (1-4 of 4)

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March 03, 2021
Samuel Couturier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We are providing IT services to small organizations and were looking at a solution to manage our clients endpoints in a more central way and provide us the ability to monitor software patching as well and deploy apps easily across multiple systems remotely. We came across Action1 [Cloud Remote Monitoring and Management Solution] while looking at others solutions and it looked like it had all of the features we were looking for, while still being easy to use for our technicians. We started rolling it out at one of our client to test and were really happy so far with the results. We had a couple issues at the beginning, but Action1 [Remote Monitoring and Management Solution] support team did an incredible job at fixing it quickly and keeping us updated on the progress and everything was resolved and now working as intended.
  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
  • No iPhone or iPad app (at least as of now) could be nice to have eventually
[Action1 Cloud Remote Monitoring and Management Solution is a] really great tool for organizations looking at a solution that doesn't rely on on-premise infrastructure to manage multiple sites or work-from-home devices. As long as the endpoints are connected to the internet they will show as online in the system.
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March 30, 2021
Chris Delez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use Action1 for Patch Management and Remote Access. The Remote Access has been very helpful during the past year, allowing me to frequently solve problems remote workers have had with their laptops and software without requiring them to come into the office.
  • Remote Access to solve PC problems experienced by remote workers
  • Schedule and apply patches to PC's
  • Some expansion on Patch Management ability is needed to include Feature Updates
Action1 is well suited for Patch Management and Remote Access.
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April 01, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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As many school districts around the country have moved to a remote learning model we were in need of a platform that would allow us to manage our endpoints more effectively during this difficult time. Making the move to Action1 has been a game-changer for us due to the platform's flexibility.

We were in need of a platform that would allow us to install, update, and manage software and software updates remotely. Action1 has provided us with a way to update software that may have critical vulnerabilities in a timely manner. The platform also allows us to pull inventory information on endpoints. We can set various alerts to be sent via email and schedule reports. Managing Windows updates is simple and intuitive.

We were able to push out the Action1 Agent Utilizing the Action1 endpoint discovery agent in a matter of minutes and I cannot say a bad thing about the platform.
  • Remote Access allows us the ability to help our staff remotely.
  • Uploading and installing software via the Action1 console is very easy to use.
  • You will have greater visibility of your endpoints using the Action1 IT Asset Management piece.
  • I would like to see more Pre packaged apps in the Action1 App Store.
  • I would like to see a list of IT friendly powershell scripts to allow for easy maintenance. (Delete users, Clean Temporary files... )
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test.
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February 19, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our agency was looking at Action1 Cloud Remote Monitoring and Management Solution for cloud-based management and software deployment. We had over 400 laptops deployed when COVID-19 hit but no way to manage them outside of them being connected to out VPN. Action1 Cloud Remote Monitoring and Management Solution just happened to be one of the few solutions we were looking at to resolve this predicament.
  • Customer service has very fast response times compared to other companies we dealt with in the past.
  • Action1 Cloud Remote Monitoring and Management Solution's engineers were able to help me resolve any issue I faced when attempting to set up a test environment and deploy software and scripts to a few computers.
  • Action1 Cloud Remote Monitoring and Management Solution has a user-friendly interface if you've ever used any kind of software deployment system before.
  • Action1 Cloud Remote Monitoring and Management Solution complies with HIPAA and FIPS
  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files

Action1 Cloud Remote Monitoring and Management Solution is well suited for networks of all sizes looking for patching, updating, and deploying software while being able to remotely monitor and manage computers from the cloud.

It may not be as well suited for companies and organizations with a very large inventory of software that's install contains more than one file or if software requires other files to be copied to a computer.

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Action1 Cloud Remote Monitoring and Management Solution Scorecard Summary

What is Action1 Cloud Remote Monitoring and Management Solution?

Action1 is a cloud-based RMM solution for enterprise IT professionals and MSPs alike. The solution can be implemented and scaled within an organization of any size.

The Action1 solution is designed to enable IT professionals to gain complete visibility on the health and security of the managed endpoints. Action1 allows identifying missing updates across the entire fleet of workstations, scheduling, automating maintenance work from a centralized dashboard. The solution requires no LAN, VPN, or firewall configurations to securely connect to remote workstations for assistance or unattended support sessions.

Action1 does not resell third-party products in order to allow for the low TCO (total cost of ownership) and make the license model straightforward, and the solution affordable for any enterprise.

The vendor states the Action1 solution will enable organizations to swap the expensive legacy solutions for the light-weight cloud environment, significantly cutting the operational overhead such as maintenance resources, workload, mileage, and working hours. Action1 allows to scale up on-premise legacy infrastructures and ensure endpoint security in remote work environments.

Action1 Cloud Remote Monitoring and Management Solution Features

Has featureRemote Desktop
Has featurePatch Management
Has featureSoftware Deployment
Has featureRemote Support
Has featureEndpoint Security
Has featureIT Asset Inventory
Has featureNetwork Monitoring
Has featureAutomation
Has featureSystem Management

Action1 Cloud Remote Monitoring and Management Solution Screenshots

Action1 Cloud Remote Monitoring and Management Solution Video

Action1 brings a modern approach to make IT tasks and service delivery more efficient by encompassing remote management, support, and monitoring tools in a unified cloud solution. Sign up to try the Action1 solution for free to manage up to 50 endpoints: http://bit.ly/action1video

Action1 Cloud Remote Monitoring and Management Solution Competitors

Action1 Cloud Remote Monitoring and Management Solution Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Fully-functional Free Edition$0up to 50 endpoints
All Features — Paid$1per endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Support Options

 Free Version
Phone
Email
FAQ/Knowledgebase

Action1 Cloud Remote Monitoring and Management Solution Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No