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Highly Customizable: Users have found AnswerHub to be highly customizable, and appreciate the ability to tailor the forum's appearance and …
Overview
What is AnswerHub?
Devada AnswerHub is a powerful software that allows tech-enabled mid-market and enterprise companies to create, manage, and grow their own developer communities. The platform is designed to facilitate knowledge sharing between developers by promoting engagement through various content types like Q&A,...
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What is AnswerHub?
AnswerHub is robust developer relations software that promises to give you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge. The vendor says users can capture, organize, and share knowledge in a variety of ways including…
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Product Details
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- Tech Details
What is AnswerHub?
Devada AnswerHub is a powerful software that allows tech-enabled mid-market and enterprise companies to create, manage, and grow their own developer communities. The platform is designed to facilitate knowledge sharing between developers by promoting engagement through various content types like Q&A, articles, and ideation posts. With built-in gamification features such as reputation scores, badges, topic following, user following and email notifications - Devada AnswerHub engages the community in fun ways while driving participation.
AnswerHub provides advanced moderation settings with role-based permissions so you can control every aspect of content creation/review/moderation or access among users. Companies can also integrate their workflow seamlessly with Jira, Slack or Zendesk Support systems to drive faster problem-solving for customers while reducing onboarding time and associated costs. Additionally, the software’s expert identification engine helps identify key contributors within your community who help drive deeper understanding and increase knowledge sharing. Finally, customizing the platform is easy through its vibrant API which includes theming abilities allowing customers to maintain their brand consistency throughout the experience ensuring Devada AnswerHub fits into your business ecosystem effortlessly.
AnswerHub Features
- Supported: Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.
- Supported: Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.
- Supported: Plug-ins, theming, API, and SDK: Customize your AnswerHub community by extending its functionality or adding a new theme.
AnswerHub Integrations
AnswerHub Competitors
AnswerHub Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Languages | Arabic, Chinese, Croatian, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Serbian, Serbian (Latin), Spanish, Turkish |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Highly Customizable: Users have found AnswerHub to be highly customizable, and appreciate the ability to tailor the forum's appearance and functionality to their community's specific requirements. Several users noted that they can define different spaces and target tailored content to each space, while others appreciated the option to configure different levels of karma assigned to people for answering questions.
Easy-to-use Interface: The software was described as easy-to-use by several users, who appreciated its minimalistic UI that is not cluttered with a lot of gadgets from the start. Many users also thought that it was very intuitive so they could figure out what to do by themselves, making it very easy for both administrators and regular users alike.
Excellent Customer Support: The support community and customer service were highly praised by many reviewers, who described them as excellent, responsive, knowledgeable, friendly, professional with world-class support and help. The quick deployment process was also appreciated by some users.
Difficult Navigation: Many users have found AnswerHub's navigation to be confusing and difficult to use, making it hard to find what they need quickly. Some reviewers have complained about the wasted visual space and poor alignment of posts, comments, and solutions.
Poor Customer Service: Several users have reported disappointment with AnswerHub's customer service, stating that it can be unhelpful or slow to respond. This has caused frustration for some customers who are in need of assistance.
Outdated Analytics Feature: The analytics feature in AnswerHub has received criticism for not being very intuitive or reliable, leaving users wanting more robust reporting functionality.
Users commonly recommend the following regarding AnswerHub:
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Before making a decision, users advise conducting research on competitors to ensure that AnswerHub is the right choice for their Q&A platform needs.
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Users highly recommend engaging with AnswerHub's Customer Success Team for assistance, as they provide valuable support throughout the implementation and management process.
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Users praise both the product itself and the support provided by AnswerHub's vendor, expressing satisfaction with its simplicity and ease-of-use, as well as the responsiveness of the vendor's support team.