TrustRadius Insights
Botmaker has been a valuable tool for businesses looking to improve their customer service while streamlining their communication process. …
Overview
What is Botmaker?
Botmaker is a conversational platform that allows users to give answers to customers in all digital channels. Build digital experiences with hybrid bots and live agents. The solution features automated solutions for chat commerce, customer service, and help desk operations.…
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What is Botmaker?
Botmaker is a conversational platform that allows users to give answers to customers in all digital channels. Build digital experiences with hybrid bots and live agents. The solution features automated solutions for chat commerce, customer service, and help desk operations. Through artificial…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://botmaker.com/en/prices
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Botmaker Smart Sale Interaction Tree Demo
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Product Details
- About
- Competitors
- Tech Details
What is Botmaker?
Botmaker is a conversational platform that allows users to give answers to customers in all digital channels. Build digital experiences with hybrid bots and live agents. The solution features automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform is designed to enable users to understand and anticipate customers' needs and requests. Botmaker is a WhatsApp Official Solution Providers and Messenger Partners.
Botmaker Features
- Supported: Machine Learning
- Supported: Artificial Intelligence
- Supported: Dashboard Analytics
- Supported: Chatbot
- Supported: Live chat
- Supported: Multiple live agents
- Supported: Marketing Engine
- Supported: Voice and text channels
- Supported: Mobile app
- Supported: System integrations
- Supported: Platform integrations
Botmaker Screenshots
Botmaker Competitors
Botmaker Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Portuguese, Spanish, English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Botmaker has been a valuable tool for businesses looking to improve their customer service while streamlining their communication process. Users have been able to create chatbots that interact with clients using natural language, emojis, and gifs, leading to more engaging conversations. This attribute has made it easier for businesses to approach customers through chat, especially when phone communication becomes difficult. The platform has been useful for maintaining contact with clients and increasing communication efficiency.
Botmaker's ability to automate customer attention through WhatsApp, leadforms, and landing pages has allowed users to attend to a large number of customers quickly and with real-time reports. This feature has helped businesses standardize and improve response times by reducing tedious tasks for agents. Moreover, the platform has been used to create customized flows and remotely attend to clients without face-to-face contact, enhancing both the quality and efficiency of customer service.
Through integration with existing systems and API consumption of web services, users have been able to generate fluid interactions with good experience indicators. Businesses have also used Botmaker to optimize operations by creating templates, buttons, and automated responses. Additionally, the platform has enabled low-income store owners' interactions with key metrics for organizations through WhatsApp. Furthermore, Botmaker's ability to divide clients into the proper agent allows businesses to provide better service by improving response times and enhancing the quality of customer service overall.
Easy to Use: Users have praised the Botmaker platform for its user-friendliness and intuitiveness, with several reviewers mentioning that it was easy to learn how to send messages quickly. Some users found it similar to WhatsApp, including the option to use stickers and emojis while communicating with customers.
Versatility: The Botmaker platform's dynamic capabilities were appreciated by reviewers, who noted that it could be easily integrated with external platforms like CRM and ESB. Additionally, many users appreciated the ability to create customized bots tailored to their specific needs using an intuitive interface for creating intentions and managing conversations.
Flexibility: Reviewers also applauded the flexibility of the Botmaker tool, citing various customizable options such as adding multiple messages, variables and creating complex workflows. This made it a comprehensive solution for businesses looking to communicate with their customers effectively.
Slow and buggy platform: Some users have reported that the platform can be slow and experience bugs, particularly when dealing with templates or sending messages. These issues have led to delays in conversations, impacting customer service.
Confusing user interface: The user interface is confusing for some users, making it difficult to manage larger operations. Additionally, some features are limited, which further complicates matters.
Lacking documentation: Documentation for Botmaker is lacking according to some users. This has made it challenging to configure bots correctly and requires a significant amount of time and study.
Users have made several recommendations based on their experiences with Botmaker. Firstly, they suggest analyzing the number of active clients before implementing the tool, indicating the importance of assessing the level of customer engagement. Secondly, they recommend verifying the proper storage of customer database information to ensure data security and privacy. Lastly, users suggest configuring the bot options together with the implementation team for optimal performance. This collaborative approach allows for customization and tailoring of the tool to specific business needs.