Name: Cadence
Price: 2500 USD
Rating: 6 (1 reviews)
Author: Mongoose

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

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Cadence, developed by Mongoose, is positioned as Higher Ed's premier texting platform that aims to streamline communication and engagement within higher education institutions. The vendor claims that Cadence is an IT-friendly solution built entirely on the cloud, requiring no additional IT investment. It is specifically designed for higher education administrators, admissions and enrollment professionals, student services and success professionals, as well as alumni relations and development professionals.

## Key Features

**IT-friendly**: According to the vendor, Cadence is built on the cloud, making installation easy and eliminating the need for additional IT investment. The vendor also emphasizes that the platform ensures a secure and hassle-free experience for IT departments.

**Works with your current information systems**: The vendor states that Cadence offers multiple data integration options to seamlessly integrate with existing information systems. This integration aims to ensure that data is always up-to-date, potentially leading to increased efficiency for staff.

**Built for efficiency**: Cadence includes various time-saving features, such as texting campaigns for group messaging, auto-responses for automatic replies, and shared inboxes for collaborative management. The vendor claims that these features can help streamline communication processes and potentially improve productivity.

**Number validation**: The vendor asserts that Cadence automatically validates phone number data, ensuring that all messages are delivered in a carrier-friendly manner. It also claims that the platform cleans up phone number data, reducing errors and potentially improving message delivery rates.

**Dynamic analytics**: The vendor highlights that Cadence provides real-time performance tracking, allowing users to monitor the effectiveness of their communication campaigns. The platform enables the export of activity of incoming and outbound messages, tracking opt-outs, undelivered messages, and unread messages. The vendor suggests that this data can be utilized to better serve contacts and improve engagement.

**Secure**: According to the vendor, Cadence ensures a high level of security for communication. The platform employs robust encryption protocols and data protection measures to maintain the confidentiality and safety of information and messages.

**User-friendly interface**: The vendor claims that Cadence offers a user-friendly interface that is intuitive and easy to navigate. This design aims to enable users to quickly adapt to the platform and maximize its capabilities without extensive training.

**Customizable templates**: The vendor states that Cadence provides customizable templates that can be tailored to match an institution's branding and communication style. This feature allows for consistent and professional messaging across all interactions.

**Automated workflows**: According to the vendor, Cadence offers automated workflows that can be set up to handle repetitive tasks and streamline communication processes. This feature is intended to save time and effort for staff, enabling them to focus on more critical tasks.

**Mobile app**: The vendor highlights that Cadence offers a mobile app that allows users to access the platform and manage communication on the go. This flexibility aims to ensure that users can stay connected and responsive, even when away from their desks.

Basic

Essentials

Professional

Premium

Raklet Community & Membership Management Software

Cadence

Alumni Management

Likelihood to Recommend

Mongoose

Intuit Mailchimp

Raiser's Edge, legacy

Blackbaud Raiser's Edge NXT

Cadence 2023-12-01 07:54:15

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Alumni Management Software

Cadence is a texting platform that allows us to interact with our constituents via text. This works well for those that we can't reach through email and also allows us multiple avenues of communication with those donors who have both an email (we use a separate software platform for email communication) and mobile number. We inform our audience (donors and alums) of events on campus, opportunities for engagement, and ways to support our mission. We are able to reply to any responses in real time, or through "smart messages" where a key word or words triggers an automated response.

easy to set up segments in order to reach certain portions of the audience
easy opt-out for recipients
simple reporting after texts are sent

There is built-in connection with Raiser's Edge NXT but the field mapping is overly complicated and setting it up requires action both on customer end and Cadence end
Cannot update a bad email address without deleting the record and re-importing it
Cannot simply add records - must be done through import from a spreadsheet
assigning a record to a user can only be done during initial import

Too early (one year) to have hard ROI info, but we have had constituents who have indicated a preference for text as their primary means of interacting with our organization.
Even with the integration with Raiser's Edge NXT it takes time to update the database with opt-outs.
We have fewer constituents with mobile numbers than those with email addresses. We will have to appeal to our constituents to share mobile numbers with us

Raiser's Edge, Blackbaud Raiser's Edge NXT, Mailchimp

Cadence

Overview

What is Cadence?