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Users have reported that the ability to manage drivers' speed and provide real-time updates on estimated time of arrival, ETA, are crucial …
Overview
What is CalAmp?
CalAmp provides telematics solutions to help organizations worldwide monitor, track and protect their vital assets. They combine software, devices and their eponymous platform to help commercial and government organizations worldwide to increase efficiency, safety and transparency while accommodating the unique…
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What is CalAmp?
CalAmp provides telematics solutions to help organizations worldwide monitor, track and protect their vital assets. They combine software, devices and their eponymous platform to help commercial and government organizations worldwide to increase efficiency, safety and transparency while…
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Product Details
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- Integrations
- Tech Details
What is CalAmp?
CalAmp provides telematics solutions to help organizations worldwide monitor, track and protect their vital assets. They combine software, devices and their eponymous platform to help commercial and government organizations worldwide to increase efficiency, safety and transparency while accommodating the unique ways they do business. CalAmp boasts over 10 million active edge devices and 275+ issued or pending patents.
The CalAmp Telematics Cloud platform makes it easy to unify telematics data into a single platform to continuously stream into applications, power data-driven operations, and deliver rich customer experiences. Included are the EdgeCore firmware and EdgeApp functionality that make up the edge extension of CalAmp’s cloud processing. Specifically EdgeApp provides custom functionality, over-the-air deployment, and dynamic configurations purpose-built and tested for a variety of telematics solutions.
Chief use cases are
Users can also bring new IoT business cases to market with integration-ready and globally scalable asset tracking solutions for businesses. Customize and apply software updates Over-The-Air (OTA) as enterprise needs change.
The CalAmp Telematics Cloud platform makes it easy to unify telematics data into a single platform to continuously stream into applications, power data-driven operations, and deliver rich customer experiences. Included are the EdgeCore firmware and EdgeApp functionality that make up the edge extension of CalAmp’s cloud processing. Specifically EdgeApp provides custom functionality, over-the-air deployment, and dynamic configurations purpose-built and tested for a variety of telematics solutions.
Chief use cases are
- Fleet Telematics
- Supply Chain Visibility
- Enterprise Asset Tracking
Users can also bring new IoT business cases to market with integration-ready and globally scalable asset tracking solutions for businesses. Customize and apply software updates Over-The-Air (OTA) as enterprise needs change.
CalAmp Video
Global Transportation & Logistics Tracking | iOn | CalAmp
CalAmp Integrations
CalAmp Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have reported that the ability to manage drivers' speed and provide real-time updates on estimated time of arrival, ETA, are crucial features of the product. These features help businesses ensure timely deliveries and meet customer expectations. The software also facilitates accurate invoicing by tracking mileage and trip duration, while assisting technicians in arriving on time for service calls through efficient route planning and real-time traffic updates. Additionally, the product aids in vehicle log management for maintenance purposes and ensures vehicles are in optimal condition.
Another valuable use case of this product is verifying regular vehicle usage for testing. It allows companies to monitor if vehicles are being used during off-hours or for personal purposes, enabling them to enforce policies and prevent misuse. Furthermore, users appreciate how it helps swiftly locate misplaced or stolen vehicles with real-time GPS tracking. The ability to track specific fleets using a naming format is particularly beneficial for businesses with multiple fleets, streamlining management and monitoring efforts.
Real-time updates and event notifications are highly appreciated by users as they keep staff on task and offer opportunities for improvement. Users also value the company's commitment to regularly updating the web page with additional features, enhancing the overall functionality of the product.
While users find the product helpful for vehicle tracking, remote data collection, efficiency, and reliability, there have been concerns regarding customer service and usability. Some users have expressed dissatisfaction with the company's responsiveness to customer needs, quality issues, and occasional GPS offline issues that hinder real-time fleet tracking. As a result, some users have considered exploring alternative providers that offer better customer support and reliability.
In conclusion, this product serves users by providing essential features such as driver speed management, real-time ETA updates, accurate invoicing, efficient route planning, vehicle log management, and theft prevention. Despite some areas needing improvement, it is seen as a valuable solution for vehicle tracking, remote data collection, optimizing operations, enhancing customer satisfaction, and ensuring asset safety and security.
User-Friendly Interface: Many users have found CalAmp to be user-friendly, with all the necessary information easily accessible without any confusion. They appreciate the convenience of locating vehicles in specific locations and individual vehicles, as well as the ability to see a full map for identifying vehicles in unauthorized areas.
Excellent Customer Service: Numerous reviewers have had positive experiences with CalAmp's customer service. They praise the prompt responses, one-on-one training, and knowledgeable support staff who are always willing to help. The attentive customer service team has been able to answer all questions and provide assistance whenever needed.
Accurate Vehicle Tracking: Several users value CalAmp's GPS solution as one of the best on the market. They appreciate its ability to track their company's fleet accurately and invoice customers precisely. The real-time updates provided by CalAmp's vehicle tracking feature are particularly praised for their convenience and ease of use.
Unfriendly and Unhelpful Members: Some users have expressed their dissatisfaction with the organization's members, stating that they found them to be unfriendly and unhelpful. This negative experience can impact customer satisfaction and hinder effective communication within the organization. It is important for the company to address these concerns by providing appropriate training and support to their staff, ensuring a more positive interaction with customers.
Less User-Friendly Interface: Several reviewers have mentioned that the new system is less user-friendly compared to the old one. They feel that it requires more clicks to access vehicle history, which can be frustrating and time-consuming. A less intuitive interface can result in decreased efficiency for users who rely on quick access to information. The organization should consider gathering feedback from users during system development or implementing user testing sessions to identify areas of improvement for a more streamlined and user-friendly interface.
Occasional Loss of Viewability: A number of users have experienced occasional issues where they lose the ability to view a particular vehicle. This problem may be attributed to hardware or IT issues, causing inconvenience for those relying on consistent access. Such interruptions can disrupt workflow and lead to frustration among users who depend on real-time data visibility. The organization needs to investigate these technical glitches promptly, addressing any underlying hardware or IT issues that may be causing intermittent loss of viewability.