What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
199 Ratings

Broadvoice

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
199 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
Top Rated
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.7

    Broadvoice

    77%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.2

    Broadvoice

    82%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Calendar integration

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    8.5

    Broadvoice

    85%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Broadvoice

    89%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 8/8 features

    Answering rules

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Call park

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call screening

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Message alerts

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Business SMS/External Messaging

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.2

    Broadvoice

    82%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    Cisco Unified Contact Center

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Centralized communications management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    8.5

    Cisco Unified Contact Center

    85%
    Cisco Unified Contact Center ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    35 Ratings

    Validate callers

    N/A
    0 Ratings
    8.7
    87%
    31 Ratings

    Outbound response

    N/A
    0 Ratings
    8.3
    83%
    31 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    33 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.6
    86%
    26 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.8
    88%
    30 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.7
    87%
    29 Ratings

    REST APIs

    N/A
    0 Ratings
    8.5
    85%
    25 Ratings

    Call scripts

    N/A
    0 Ratings
    8.5
    85%
    30 Ratings

    Call tracking

    N/A
    0 Ratings
    8.4
    84%
    33 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    25 Ratings

    CRM software integration

    N/A
    0 Ratings
    7.8
    78%
    25 Ratings

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    8.6

    Cisco Unified Contact Center

    86%
    Cisco Unified Contact Center ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.0
    90%
    33 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.6
    86%
    25 Ratings

    Recording

    N/A
    0 Ratings
    8.8
    88%
    32 Ratings

    Quality management

    N/A
    0 Ratings
    8.7
    87%
    31 Ratings

    Call analytics

    N/A
    0 Ratings
    8.5
    85%
    32 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.3
    83%
    34 Ratings

    Live reporting

    N/A
    0 Ratings
    8.4
    84%
    34 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.8
    88%
    27 Ratings

    Attribute Ratings

    • Broadvoice is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Cisco Unified Contact Center is rated higher in 2 areas: Likelihood to Renew, Usability

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    132 Ratings
    8.0

    Cisco Unified Contact Center

    80%
    43 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings
    9.1

    Cisco Unified Contact Center

    91%
    5 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings
    8.3

    Cisco Unified Contact Center

    83%
    7 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings
    7.5

    Cisco Unified Contact Center

    75%
    18 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Cisco Unified Contact Center

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Cisco Unified Contact Center

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Cisco Unified Contact Center

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Broadvoice

    N/A
    0 Ratings
    8.0

    Cisco Unified Contact Center

    80%
    2 Ratings

    Professional Services

    Broadvoice

    N/A
    0 Ratings
    8.0

    Cisco Unified Contact Center

    80%
    1 Rating

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    Cisco

    I would recommend it to other people in my contact and business circle, but if I recommend it to someone who has certain difficulties in accessing some tools within Cisco, he may have great difficulty in getting help because of the support that is lacking in most of the times.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Cisco

    • Provides you with a solid routing engine that was built to handle Service Provider level throughput - if you need stability and a work horse this is the platform for you.
    • The core features on the whole are good, but where UCCE is very good is the eco-system of Solutions Plus partner integrations that expand on the core capabilities with the market leaders in areas such as WFO, Campaign Management, Biometrics and Natural Language.
    • The investment Cisco makes in the CC space means they are always improving the platform features, scale and reliability.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Cisco

    • After 25+ years, the product still requires experienced and highly skilled engineers to deploy the product properly per Cisco Best Practice guidelines.
    • Third-party integrations are also very cumbersome and require highly skilled and experienced engineers and significant time and financial investment to deploy.
    • Upgrading the product is cumbersome and requires Cisco ATP or Cisco AS which is time consuming and very expensive.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Cisco Unified Contact Center

    Starting Price

    Editions & Modules

    Cisco Unified Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Must contact sales team for pricing.

      Pricing Info

      Likelihood to Renew

      Broadvoice

      Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
      Read full review

      Cisco

      if it is up to me I would maintain its use. I was not able to make those decisions previously.
      Read full review

      Usability

      Broadvoice

      At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
      Read full review

      Cisco

      To be honest, there are tools better than Cisco Unified Contact Center
      because it largely depends on third party integrations with better
      alternatives available now a days. However, Cisco Unified Contact Center has its own standards in terms of user experience and client satisfactions which serves every customers with a flawless experience.
      Read full review

      Support Rating

      Broadvoice

      Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
      Read full review

      Cisco

      Cisco Unified Contact center is a very smart & reliable solution to go for. Its active-active sight base architecture and [customizable] features really help to deliver efficient customer service, enhanced next-gen experience, and uninterrupted operations. I believe every [organization] should opt for it if required.
      Read full review

      In-Person Training

      Broadvoice

      The in-person was done by phone and was GREAT!
      Read full review

      Cisco

      No answers on this topic

      Online Training

      Broadvoice

      Easy for even the most basic user.
      Read full review

      Cisco

      No answers on this topic

      Implementation Rating

      Broadvoice

      It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
      Read full review

      Cisco

      No answers on this topic

      Alternatives Considered

      Broadvoice

      Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
      Read full review

      Cisco

      Similar I guess, however, I feel like Avaya was more suited for a contact center and allowed for all information to be in one place. The QA Forms were more flexible and easy to review. Predicative analysis was available to assist with scheduling and staffing. It was easier to manipulate and implement- I didn't need to go through 3 different parties to make a simply modification.
      Read full review

      Contract Terms and Pricing Model

      Broadvoice

      No answers on this topic

      Cisco

      Licenses are very expensive. The customer has to buy IP telephony or Unified Communication and Collaboration Licenses and for Contact Center Solution licenses separately. There must be a price tone down as the competition is really high. New customers are willing to go for cloud-based solutions [that] are cheaper and easy to deploy.
      Read full review

      Professional Services

      Broadvoice

      No answers on this topic

      Cisco

      Scripting not supported
      Read full review

      Return on Investment

      Broadvoice

      • We have pretty much cut our phone service bill in half compared to our previous provider.
      • The reliability of the system has reduced downtime to null.
      • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
      Read full review

      Cisco

      • Simplifications in the suite are needed because we faced hard times with its implementation.
      • The product is price worthy when comparing it with what it really provides and offers.
      • Helps large-size organizations/businesses provide a good customer experience that complies with their complex business requirements.
      Read full review

      Screenshots

      Add comparison