Miro

Score9 out of 10

9,864 Reviews and Ratings

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Miro

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What is Miro?

Miro is a web-based Collaborative Whiteboard platform that provides teams with an infinite digital canvas for visual planning, diagramming, and workflow mapping. The platform integrates a spatial user interface with automated drawing tools and natural-language processing (NLP) to structure freeform ideas into defined project workflows and database schemas.

Categories & Use Cases

Media

Screenshot of Miro's design sprint templates, used to solve big challenges, create new products or improve existing ones.

Screenshot of the Sprint Planning features in Miro, that assists Development Teams in creating a transparent understanding of what can be built and how. Users can run sprints and turn a team into creative and active participants. Today, many organizations use Agile tools to manage software development and other non-IT projects.

Screenshot of the PI Planning Template that brings teams toward one vision of what stories to develop. Used to manage a backlog, increase productivity, and build the foundation for a successful PI Planning event. Miro’s PI Planning Template helps to get an overview of any PI Planning event, with step-by-step frames to guide the process.

Screenshot of diagrams, concept maps, and system mapping templates used to communicate complex flows and create a shared understanding. Users can check off all the essential steps of the diagramming process and gain a complete overview of operations with Miro's diagramming templates collection.

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Screenshot of Miro's design sprint templates, used to solve big challenges, create new products or improve existing ones.

Most Frequent Users

Top 3 industries using Miro.

Based on HG Insights installation data

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#1 most frequent

Professional, Scientific, and Technical Services

22.3%

2,790 installations of 12,536

“quick and live collaboration”
— Project Architect, Gensler (Enterprises)

#2 most frequent

Information

13.3%

1,671 installations of 12,536

“We started using Miro around 4 years ago as we were not able to collaborate our ideas and strategies for solving problems with other tools.”
— DevOps Engineer, Ginger Webs (Mid-sized Companies)

#3 most frequent

Finance and Insurance

8.9%

1,113 installations of 12,536

“I use Miro for brainstorming sessions and project planning with a distributed team.”
— Chef de Projet forfait Banque, ACCENTURE FRANCE (Enterprises)

Pros

Robust real-time collaboration capabilities
Extensive and varied template library
Intuitive interface and ease of use

Cons

Performance degradation with large or complex boards
Challenges in navigation and organization for extensive content
Current AI features are limited or do not fully meet expectations

Pratikh Sinha View profile

Financial Advisor in Finance and Accounting at EY (10,001+ employees employees)

Use Cases and Deployment Scope

Been using Miro for a while now. I love using this platform because it has completely transformed the way I approach teamwork, making our virtual brainstorming sessions genuinely exciting and highly productive. The moment I open the infinite canvas, I feel a sense of creative freedom that a traditional, rigid document editor simply cannot provide.

Pros

Remote collaboration freedom.
Abstract ideas alignment.
Unified information silos.

Cons

Slow loading times.
Heavily loaded canvases.

Return on Investment

Finance department data suggests ROI has exceeded our expectations.

Usability

Other Software Used

Microsoft Teams

Sameer Raghuwanshi

Executive - Operations in Customer Service at Startek (10,001+ employees employees)

Use Cases and Deployment Scope

We use Miro in my team for daily work planning and process mapping. As an Operations Executive at Startek. I use it to show work steps to my team in one simple board.

Miro helps my team a lot in daily work. Some of the best features and benefits are:

It helps us map the call center process flow in simple steps
It helps the team see all steps in one place, no long emails needed
It helps us run daily huddle boards and track tasks
It helps new agents understand the process fast during training
It helps team members in different locations see the same board live
Also, it saves a lot of time compared to making slides for small updates

Before Miro, our team used paper notes and excel sheets for process planning which caused problems and version issues Miro fixed this by providing one live board for all.
I mainly use it for process design, team training boards and quick brainstorm with TL's before rolling out new updates or process changes.

Pros

When I change something on the board, my whole team sees it right away, no need to send new files
Ready made boards for process flow and planning save us setup time
Even new team members learn it fast without much training as it is very simple to use

Cons

Sometimes the board gets slow to load when too many people work on it at same time
search option inside big boards can be better, hard to find old options fast
I have not come across any such major areas of improvement, but they can work on speed and search for a better experience

Return on Investment

Miro helped cut down our process planning time by half, since we don't make separate slides or files for updates.
New agents training time also went down a bit as they get into the process faster with the help of visual boards instead of long docs.

Usability

Vinayak Kudva

Solutions Architect in Engineering at Vinyl Equity Inc (11-50 employees employees)

Use Cases and Deployment Scope

We use Miro to -

1. Document product features - Screens, DB Schemas, Business workflow documentation
2. Talktrack through our thought process to convey it to larger audiences
3. Use it as a single source of truth for all development processes down the line
4. Maintain product roadmap and track changes over multiple iterations
5. Document Flow and sequence diagrams

Pros

Good amount of tooling for us to express our ideas
Talktrack to walk others through our design and convey our thought process
Specially beneficial for remote teams and asynchronous working
Ability to search across boards and surface the results for easy search across my diagrams..

Cons

Opening up for AI integration.. As we want claude to go through Miro and understand it.

Return on Investment

Hard to measure it. We have single point of truth now, earlier we had to go through Notion Github etc..

Usability

Alternatives Considered

Excalidraw+

Other Software Used

Notion, GitHub, Microsoft Visual Studio Code

Justin Braniff View profile

Project Management Team Lead in Professional Services at Stable Kernel (51-200 employees employees)

Use Cases and Deployment Scope

For my role in project management, we use Miro for many different problems we are trying to solve. We use it very frequently for retrospectives and trying to solve process problems or looking for process improvement. We also use it for whiteboarding and brainstorming sessions to allow active communication and collaboration. On top of that, we use it for roadmapping and tracking of project status. There are several other use cases, but these are the predominant use cases for me in software project management.

Pros

Active collaboration between team members
Free form documentation to allow creativity
A library of templates so you are not starting from scratch

Cons

The AI components are just coming around, so still lacking, but getting better
When duplicating boards that are used frequently, having to go in and reset permissions each time is frustrating
I have multiple Miro accounts, and navigating between the two can be troublesome sometimes

Return on Investment

Miro has allowed teams to collaborate on process improvement and improve our ways of working
We use it for project planning too so we are able to keep multiple focus areas in one spot
As the AI components become more robust, I am sure we will be able to help utilize those for action items coming out of retros

Usability

Alternatives Considered

Canva and ProductPlan

Other Software Used

Slack, Atlassian Jira, Notion, Anthropic Claude

Tom Rochefort View profile

Founder and Learning Experience Designer in Corporate at Onward Learning Solutions (1-10 employees employees)

Use Cases and Deployment Scope

Miro is used to model business process workflows and to ideate potential UX improvements for both internal software and external solutions for clients. Generally. I use Miro across the business and its functional silos, including operations, marketing, finance, and sometimes HR. Miro was great for rapid prototyping and helped us optimize business processes for both efficiency and quality.

Pros

Rapid prototyping using drag and drop menus.
Collaborating across functional silos with relative ease.
Allows for seamless, organization-wide views of core processes and innovation tactics.

Cons

It looks somewhat hokey at times and can come off as a little cartoony.
Its singular focus can often be its drawback, given that it has multiple use cases, but those are often not explored with its core features.
It could be a bit more complex, which somewhat ties into my above point.

Return on Investment

Up to 5-10% faster speed to market for innovative ideas.
15-25% faster implementation of new dashboards and KPI screens.
0-5% increase in speed modelling workflows

Usability

Alternatives Considered

FigJam and Alcatel-Lucent OXO Connect

Mural

InVision

Lucid Visual Collaboration Suite

Figma

FigJam

Miro

What is Miro?

Categories & Use Cases

Media

Who Buys & Uses Miro

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Finance and Insurance

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Germany

Most Frequent Users

Engineering

Product Management

Marketing

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