#1 most frequent
United States of America
38.9%3,461 installations of 8,904
What is Miro?
Miro is a web-based Collaborative Whiteboard platform that provides teams with an infinite digital canvas for visual planning, diagramming, and workflow mapping. The platform integrates a spatial user interface with automated drawing tools and natural-language processing (NLP) to structure freeform ideas into defined project workflows and database schemas.
Categories & Use Cases
Media
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Screenshot of Miro's design sprint templates, used to solve big challenges, create new products or improve existing ones.
Who Buys & Uses Miro
#1 most frequent
Professional, Scientific, and Technical Services
25.1%2,235 installations of 8,904
“I use Miro to design processes, workflows, diagrams, customer journeys, especially when I want to integrate in a single place different materials from different sources in a single view, to be able to showcase visually how those processes work.”
#2 most frequent
Information
16.6%1,479 installations of 8,904
“The loading process takes a considerable amount of time when the data is larger.”
#3 most frequent
Finance and Insurance
11.5%1,022 installations of 8,904
“Most definitely the templates that we use for creating our project diagrams.”
#2 most frequent
Germany
7.7%684 installations of 8,904
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
7.2%645 installations of 8,904
Pros
- Facilitates real-time collaboration for distributed teams.
- Extensive template library streamlines various workflows and project initiations.
- Intuitive interface and ease of use ensure accessibility for diverse teams.
Cons
- Performance degradation and slow loading speeds on large or complex boards.
- Mixed feedback and calls for enhancement regarding AI feature utility and accuracy.
- Difficulties with navigation and organization for numerous boards or large canvases.
Simple Useful Collaboration Tool
Use Cases and Deployment Scope
We use Miro in my team for daily work planning and process mapping. As an Operations Executive at Startek. I use it to show work steps to my team in one simple board.
Miro helps my team a lot in daily work. Some of the best features and benefits are:
It helps us map the call center process flow in simple steps
It helps the team see all steps in one place, no long emails needed
It helps us run daily huddle boards and track tasks
It helps new agents understand the process fast during training
It helps team members in different locations see the same board live
Also, it saves a lot of time compared to making slides for small updates
Before Miro, our team used paper notes and excel sheets for process planning which caused problems and version issues Miro fixed this by providing one live board for all.
I mainly use it for process design, team training boards and quick brainstorm with TL's before rolling out new updates or process changes.
Miro helps my team a lot in daily work. Some of the best features and benefits are:
It helps us map the call center process flow in simple steps
It helps the team see all steps in one place, no long emails needed
It helps us run daily huddle boards and track tasks
It helps new agents understand the process fast during training
It helps team members in different locations see the same board live
Also, it saves a lot of time compared to making slides for small updates
Before Miro, our team used paper notes and excel sheets for process planning which caused problems and version issues Miro fixed this by providing one live board for all.
I mainly use it for process design, team training boards and quick brainstorm with TL's before rolling out new updates or process changes.
Pros
- When I change something on the board, my whole team sees it right away, no need to send new files
- Ready made boards for process flow and planning save us setup time
- Even new team members learn it fast without much training as it is very simple to use
Cons
- Sometimes the board gets slow to load when too many people work on it at same time
- search option inside big boards can be better, hard to find old options fast
- I have not come across any such major areas of improvement, but they can work on speed and search for a better experience
Return on Investment
- Miro helped cut down our process planning time by half, since we don't make separate slides or files for updates.
- New agents training time also went down a bit as they get into the process faster with the help of visual boards instead of long docs.
Usability
Miro board as the Single source of truth for product dev and collaboration
Use Cases and Deployment Scope
We use Miro to -
1. Document product features - Screens, DB Schemas, Business workflow documentation
2. Talktrack through our thought process to convey it to larger audiences
3. Use it as a single source of truth for all development processes down the line
4. Maintain product roadmap and track changes over multiple iterations
5. Document Flow and sequence diagrams
1. Document product features - Screens, DB Schemas, Business workflow documentation
2. Talktrack through our thought process to convey it to larger audiences
3. Use it as a single source of truth for all development processes down the line
4. Maintain product roadmap and track changes over multiple iterations
5. Document Flow and sequence diagrams
Pros
- Good amount of tooling for us to express our ideas
- Talktrack to walk others through our design and convey our thought process
- Specially beneficial for remote teams and asynchronous working
- Ability to search across boards and surface the results for easy search across my diagrams..
Cons
- Opening up for AI integration.. As we want claude to go through Miro and understand it.
Return on Investment
- Hard to measure it. We have single point of truth now, earlier we had to go through Notion Github etc..
Usability
Alternatives Considered
Excalidraw+
Other Software Used
Notion, GitHub, Microsoft Visual Studio Code
Miro is Awesome for Communication and Collaboration
Use Cases and Deployment Scope
For my role in project management, we use Miro for many different problems we are trying to solve. We use it very frequently for retrospectives and trying to solve process problems or looking for process improvement. We also use it for whiteboarding and brainstorming sessions to allow active communication and collaboration. On top of that, we use it for roadmapping and tracking of project status. There are several other use cases, but these are the predominant use cases for me in software project management.
Pros
- Active collaboration between team members
- Free form documentation to allow creativity
- A library of templates so you are not starting from scratch
Cons
- The AI components are just coming around, so still lacking, but getting better
- When duplicating boards that are used frequently, having to go in and reset permissions each time is frustrating
- I have multiple Miro accounts, and navigating between the two can be troublesome sometimes
Return on Investment
- Miro has allowed teams to collaborate on process improvement and improve our ways of working
- We use it for project planning too so we are able to keep multiple focus areas in one spot
- As the AI components become more robust, I am sure we will be able to help utilize those for action items coming out of retros
Usability
Alternatives Considered
Canva and ProductPlan
Other Software Used
Slack, Atlassian Jira, Notion, Anthropic Claude
Miro. A 21st century visualization and modelling program for 21st century organizations.
Use Cases and Deployment Scope
Miro is used to model business process workflows and to ideate potential UX improvements for both internal software and external solutions for clients. Generally. I use Miro across the business and its functional silos, including operations, marketing, finance, and sometimes HR. Miro was great for rapid prototyping and helped us optimize business processes for both efficiency and quality.
Pros
- Rapid prototyping using drag and drop menus.
- Collaborating across functional silos with relative ease.
- Allows for seamless, organization-wide views of core processes and innovation tactics.
Cons
- It looks somewhat hokey at times and can come off as a little cartoony.
- Its singular focus can often be its drawback, given that it has multiple use cases, but those are often not explored with its core features.
- It could be a bit more complex, which somewhat ties into my above point.
Return on Investment
- Up to 5-10% faster speed to market for innovative ideas.
- 15-25% faster implementation of new dashboards and KPI screens.
- 0-5% increase in speed modelling workflows
Usability
Alternatives Considered
FigJam and Alcatel-Lucent OXO Connect
Better Communication and Workflow Visualization with Miro.
Use Cases and Deployment Scope
The Miro tool is what we have implemented at our company as the online whiteboard, replacing the physical whiteboards we used in school. Through Miro, our team has successfully created structures for information using diagrams, flowcharts, and many other features. Instead of opting for the conventional method of using text-based tools like MS Word, we have chosen to use Miro for the same purpose. Such an approach will enable us to tackle problems within our organization, such as insufficient documentation and process descriptions. Our main use cases will involve flow design, ideation, requirements mapping, and systems architecture. This would be done through collaboration by aligning all participants on the context.
Pros
- Workflow diagram and process mapping faster.
- Turning difficult concepts into visualizations easily.
- Minimizing reliance on document-based explanations.
- Facilitating brainstorming and planning effectively.
- Facilitating collaborative efforts remotely.
Cons
- A new user might require some time to get familiar with all the features available.
- Large and complicated boards might be challenging to control and affect collaboration.
- Enhanced version history and changes will enable monitoring by the team effectively.
- As Miro is based in the cloud, an internet connection is necessary for the application.
Return on Investment
- Miro has helped increase productivity within teams because all the brainstorming, planning, and collaborative tasks can now be done within one tool.
- Conversations about projects and decision-making processes are now quicker, allowing teams to plan and document their work much faster.
- Working remotely has become much better because everyone can collaborate through Miro, eliminating communication gaps.
- It has become easier to create documentation and follow up on meetings, saving time during the process.
Usability
Alternatives Considered
Mermaid Chart and Mural
Other Software Used
Microsoft Excel, Microsoft Teams, ServiceNow IT Service Management
