Name: Crexendo Cloud Business Phone System
Author: Crexendo

Help Desk

Web and Video Conferencing

Customer Support

No-Code Development

Development

Admissions and Enrollment

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Manufacturing Execution

PDF Editors

Privacy Policy Generators

Statistical Analysis

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Cloud Storage

Complex Event Processing

Composable Infrastructure

Configuration Management Databases

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Log Management

Network Operating Systems

Network Performance Monitoring

SIP Trunking

SOA Application Gateways

Telecom Expense Management (TEM)

Unified Communications Monitoring

Vendor Risk Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Channel Management

Content Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Social Commerce

Sales

Chargeback Management

Clinical Data Management

Construction Management

Fleet Management

Membership Management

Municipal

Online Fax

Restaurant POS

Roofing

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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### VoIP Features
Users generally praise Crexendo Cloud Business Phone System's voip features capabilities. The system's voip features, including auto-attendant, voicemail-to-email, and dial tone provision for outdated faxes, have been highlighted as particularly beneficial. While some users have expressed minor concerns about the mobile app's functionality for managing text messaging, overall, the voip features have been commended for their ease of use and effectiveness in enhancing communication within the organization. Additionally, the system's ability to connect multiple locations seamlessly and provide a reliable communication platform has been well-received by users.

### Call Management
Users consistently praise Crexendo Cloud Business Phone System for its call management capabilities. The system's ability to transfer calls to remote sites, protect employee privacy, and ensure calls are not missed or unanswered has been highly valued. However, some users have reported issues with call quality and dropped calls, impacting their overall experience with the call management aspect of the system. Despite these challenges, the flexibility to forward calls, respond to customers from anywhere, and track marketing calls have been highlighted as significant benefits by users.

### Mobile and Remote Accessibility
Users consistently praise Crexendo Cloud Business Phone System's mobile and remote accessibility features. The ability to transfer calls to remote sites and utilize the mobile app for secure communication has been highlighted as a significant advantage. Some users have expressed a desire for more robust functionality in the mobile app, particularly in managing text messaging with customers. Despite minor concerns, the overall consensus is that Crexendo's mobile and remote accessibility capabilities have greatly improved communication efficiency for both in-office and remote workers.

### Implementation and Onboarding
Users consistently highlight the expertise and promptness of Crexendo's implementation specialists, emphasizing their role in ensuring a smooth transition to the new phone system. While some users experienced minor hiccups during the initial setup, they appreciated the intuitive user interface that allowed for easy troubleshooting. The availability of further training options post-onboarding was also well-received, providing users with ongoing support as they familiarize themselves with the system. Despite a few challenges, the majority of users express satisfaction with the overall implementation and onboarding process offered by Crexendo Cloud Business Phone System.

### Cost Efficiency
Users consistently highlight the cost efficiency of Crexendo Cloud Business Phone System as a key factor in their positive experiences. They appreciate the substantial cost savings, affordability, and value for money that the system provides compared to traditional phone services. The ability to reduce monthly expenses while gaining access to additional features and reliable support is a common theme among user reviews. Additionally, users find the pricing structure of Crexendo to be transparent and reasonable, making it a cost-effective solution for businesses looking to optimize their communication expenses.

### Quality and Reliability
Users consistently praise Crexendo Cloud Business Phone System for its quality and reliability features. The majority of reviewers highlight the system's strong points in terms of call quality, uptime, and ease of use. They appreciate the consistent uptime, intuitive management interface, and the system's ability to adapt to changing business needs. However, there are a few users who have experienced issues with reliability, citing dropped calls and performance inconsistencies. Despite these challenges, many users find that the overall quality and reliability of Crexendo's phone system meet their business needs effectively.

### Customer Service and Support
Users consistently highlight the exceptional customer service and support provided by Crexendo Cloud Business Phone System. They appreciate the prompt responses, knowledgeable support team, and the ease of resolving any issues that may arise. The positive experiences shared by users underscore the importance of reliable and efficient customer service in enhancing their overall satisfaction with the system.

### User Experience and Feedback
Users across various industries have expressed high satisfaction with the user experience and feedback capabilities of Crexendo Cloud Business Phone System. The user portal and manager portal have been particularly lauded for their intuitive design and ease of use. Customers appreciate the prompt and effective customer support provided by Crexendo, which enhances their overall experience with the service. Minor issues that have arisen were swiftly addressed, contributing to a positive user feedback loop.

### Additional Services and Features
Users consistently highlight the value of Crexendo Cloud Business Phone System's additional services and features, emphasizing their positive impact on operational flexibility and efficiency. The ability to access reporting statistics and utilize recording capabilities for quality assurance purposes has been particularly beneficial, enabling users to make informed decisions and enhance customer service standards. Additionally, the system's expandable nature has been commended for supporting remote work arrangements, contributing to increased productivity and adaptability in various work environments.

### Transition and Switching Providers
Users consistently laud Crexendo Cloud Business Phone System for its efficient transition process and smooth switching capabilities. The reviews highlight the ease with which users were able to migrate from their previous systems to Crexendo, emphasizing the cost savings and improved functionality experienced post-transition. Customers appreciate the support provided during the switchover, noting the helpfulness of the team and the simplicity of the process. The positive feedback regarding the transition and switching providers aspect of Crexendo Cloud Business Phone System underscores its effectiveness in facilitating a hassle-free transition for users.

Users commonly recommend Crexendo due to its reliable system, seamless transition process, and excellent service. They advise potential users to carefully assess if Crexendo can meet their specific requirements before making a decision. Users also emphasize the convenience and dependability of Crexendo's system as compelling reasons for switching to it. The exceptional customer service and knowledgeable sales staff are frequently mentioned by users as factors that contribute to their recommendation. Additionally, many users express regret for not switching to Crexendo sooner, citing substantial cost savings of over 40% on their phone bills.

Crexendo Cloud Business Phone System offers a range of valuable use cases based on user experiences. Users have reported cost savings upon switching to Crexendo, as it provides a more affordable alternative to traditional phone services. The system's ability to record calls and easily access them for training purposes has been highly appreciated by customers. Additionally, Crexendo's texting service has proven to be frequently used and efficient for communication with clients. Users have also praised the mobile app for protecting employees' privacy and ensuring that calls are not missed, even when working remotely. 

Crexendo has addressed issues related to call transfers to remote sites, making communication between different locations seamless. The software has facilitated communication between two separate schools, creating a sense of unity despite physical separation. It has also provided an easy solution for outdated faxes, eliminating the need for personnel to learn about e-faxing. Moreover, Crexendo's system has met user needs for voice recorded options and streamlined communication among colleagues, making it easier to track marketing calls. Users have found it particularly useful for small nonprofits who require a separate phone line without using personal numbers.

The auto-attendant and voicemail-to-email features offered by Crexendo's system have proven helpful in managing high call volumes effectively. The Manager Portal provides valuable insights into phone traffic and user activity, enabling better control and management of communication flow. Users have also benefitted from the system's consistency of connection and ease of staying in touch across offices in different locations. Call transfers to employees in the field have become effortless with Crexendo, further improving overall efficiency.

Crexendo's system has not only improved connectivity but also customer communication, resulting in enhanced service quality and increased professionalism. The software's cloud-hosted nature enables businesses to modernize their operations and consolidate all phone communications into one platform. It offers flexibility in terms of call forwarding, making it possible to respond quickly to customers from anywhere. Crexendo's system has also simplified communication within departments and externally, providing tools for effective call handling and directing.

The software has been commended for its ease of onboarding, smooth operation, and helpful support during the transition to the new platform. It has replaced outdated phone systems, saving costs, enhancing reporting capabilities, and increasing call tracking accuracy. Users have experienced higher call quality without background noise or delays after switching to Crexendo's VOIP. The product's modern and affordable solution supports remote work effectively. Real-time response to clients and funders is facilitated by

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Genesys Cloud CX 2 - Digital + Voice

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Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

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Crexendo Cloud Business Phone System

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Crexendo

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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