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Digital Air Strike has proven to be a valuable tool for businesses in managing their online presence and reputation. Users have praised …
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Product Details
- About
- Tech Details
What is Digital Air Strike?
Digital Air Strike Features
- Supported: Campaign Management
- Supported: Response Management
- Supported: Review Generation
- Supported: Social Media Monitoring
- Supported: Batch Communications
- Supported: Chat/Messaging
- Supported: Content Management
- Supported: Multi-Channel Communication
- Supported: On-Demand Communications
- Supported: Personalization
- Supported: Template Management
- Supported: Video Support
- Supported: Communication Management
- Supported: Content Creation
- Supported: Feedback Management
- Supported: Live Chat
- Supported: Reporting/Analytics
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Knowledge Management
- Supported: Multi-Channel Data Collection
- Supported: Negative Feedback Management
- Supported: Survey/Poll Management
- Supported: Complaint Monitoring
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Website Visitor Tracking
- Supported: Review Monitoring
- Supported: Review Notification
- Supported: Review Request
- Supported: Social Sharing
- Supported: Automated Publishing
- Supported: Customer Engagement
- Supported: Multi-Account Management
- Supported: Post Scheduling
- Supported: Contact Management
- Supported: Conversion Tracking
- Supported: Keyword Filtering
- Supported: Mobile Survey
Digital Air Strike Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Digital Air Strike has proven to be a valuable tool for businesses in managing their online presence and reputation. Users have praised the software for its ability to quickly and efficiently manage reviews across multiple platforms, saving them time and effort. With Digital Air Strike, businesses have been able to respond promptly to both positive and negative reviews, addressing potential issues and showcasing their commitment to customer satisfaction.
Another key use case of Digital Air Strike is its role in social media management. Businesses with multiple locations have found the software to be a safety net, ensuring that all their social media accounts are effectively managed. The automation of repetitive tasks has freed up salespeople to focus on more pressing matters, while the streamlined social media management has improved review response time and engagement with customers online.
Moreover, Digital Air Strike has helped businesses transition from traditional marketing to digital marketing by providing tools that enable them to reach a larger audience. The software has enabled businesses to generate more leads and improve lead response time, leading to increased customer retention and conversion. By monitoring and managing reviews, Digital Air Strike has made the process easier compared to other platforms, giving businesses timely updates on customer impressions and resolving consumer problems efficiently.
One of the standout features of Digital Air Strike is its reputation management functionality. Users have been able to maintain a positive digital reputation by quickly responding to reviews and addressing potential issues. This not only showcases their attentiveness towards customer feedback but also helps them find solutions to improve sales and service.
Furthermore, the software has proven effective in facilitating fast and informative responses to online inquiries. Businesses have been able to engage with customers effectively through Digital Air Strike, resulting in improved customer satisfaction and retention. With its 24/7 coverage, users can step away from the computer without worrying about online activities, knowing that Digital Air Strike will reliably handle their online presence.
In summary, Digital Air Strike's use cases encompass managing online reviews across platforms, streamlining social media management, transitioning from traditional to digital marketing, improving lead generation and response time, maintaining a positive digital reputation, facilitating prompt customer engagement, and providing reliable 24/7 coverage. Businesses have found value in the software's ability to save time, enhance customer satisfaction, and promote their brand effectively.
Easy-to-Use Platform: Many users have found Digital Air Strike's platform easy to navigate and simple to use, allowing them to utilize the platform effectively.
Quick Response Time: Several reviewers appreciate the fast service provided by Digital Air Strike, noting that their response time to reviews is quick.
Helpful and Responsive Support: Numerous users praise Digital Air Strike's support team for being helpful and responsive. They mention that the team is always reachable, quick to respond, and provides resolutions promptly.
Confusing User Interface: Several users have found the user interface of Digital Air Strike to be confusing, resulting in difficulties in completing tasks quickly.
Lack of Dedicated Point of Contact: Many reviewers have expressed frustration with the lack of a dedicated point of contact when dealing with customer support. Users mentioned feeling shuffled around and not receiving consistent assistance.
Ineffective Additional Features: Some users have felt that the additional features included with their subscription were unnecessary and did not offer anything special. They perceived these features as filler content rather than valuable additions to the software.
Users have provided several recommendations for Digital Air Strike's reputation management services. The most common recommendations include:
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Consider Digital Air Strike: Users suggest considering Digital Air Strike for reputation management services. They value the company's expertise in managing online reputation and believe it can be beneficial for businesses aiming to enhance their online presence.
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Collaborate with a client advocate: Users recommend working closely with a client advocate from Digital Air Strike to create a plan. This collaboration ensures a smoother process and enables businesses to effectively address their specific needs.
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Explore other options: Some users advise conducting due diligence and exploring other options in the market. They emphasize the importance of comparing different providers to find the best fit for their business requirements.
In addition, users also recommend consolidating services with Digital Air Strike to improve time management and being open to collaboration, bringing new ideas to the table.