eGain software Review
We use eGain to ensure that we have the highest quality software for our customers to interact with. The options in the different types of …
Overview
What is eGain?
eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers,…
Recent Reviews
Pricing
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Unavailable
What is eGain?
eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
eGain for Healthcare - Demo Video
YouTube
eGain for Healthcare - Demo Video
YouTube
Product Details
- About
- Tech Details
What is eGain?
eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and analytics. eGain can also be added to an organization's mobile app, to offer FAQ, guided help, chat, etc. to mobile customers.
eGain Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
