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FastSpring

FastSpring

Overview

What is FastSpring?

FastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.

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Recent Reviews

TrustRadius Insights

FastSpring has been a trusted solution for businesses across various industries for over 10 years. Users have relied on FastSpring to …
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Reviewer Pros & Cons

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Pricing

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What is FastSpring?

FastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

What is PaySimple?

PaySimple is a payment gateway software solution offered by PaySimple.

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Product Demos

How to Explain Pricing with IQ | Use Case Demo | FastSpring IQ

YouTube

Demo Video - FastSpring IQ | Interactive Quotes

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Product Details

What is FastSpring?

FastSpring Video

FastSpring - Powering the Digital Economy

FastSpring Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FastSpring has been a trusted solution for businesses across various industries for over 10 years. Users have relied on FastSpring to automate their product sales, including order details, fulfillment, payment of taxes, and fraud prevention. The platform has proven invaluable for selling desktop software, macOS automation software, and CMS extensions. It has simplified the process of building and maintaining a payment processing stack, allowing users to focus on product development. FastSpring's ability to handle European Union VAT and its support in handling taxation for different countries have taken the load off businesses, reducing administrative work. Customers appreciate the convenience of FastSpring's simple popup payment window and secure link to products, making purchases effortless. The platform's seamless integration with internal licensing systems and its ability to accept multiple forms of e-payment such as Amazon and PayPal have made it an excellent choice for many users. FastSpring's reliability, quality, and flexibility have garnered positive experiences from users who recommend the service to others seeking a trustworthy and reliable eCommerce platform.

FastSpring is highly recommended by users for starting or running an online business. They emphasize its reliability and long-term use, describing it as an exceptional e-commerce tool with excellent support. Users suggest using FastSpring to create an online store with a great shopping experience and to easily manage purchases and sales. It is also recommended for working with international clients, with users suggesting reaching out to their support for any doubts or questions.

Users recommend evaluating the value FastSpring provides as a Merchant of Record and for e-commerce and international tax management. They also highlight its reliability and good support. FastSpring is seen as a good fit for B2B software companies, recommended for automating the selling process of multiple products and for easy tax management on sales.

Users find FastSpring to be a super useful, effective, and productive tool for sales automation. They mention its excellent technical support and suggest using it for a powerful e-commerce platform that solves most needs in record time for 80% of e-commerce sites. It is highly recommended for selling digital products online, offering helpful and responsive support.

Despite some concerns about lack of support and system stability after several years of use, other users still recommend FastSpring and mention its service backed by real people that can be reached if needed. Some users also recommend using FastSpring despite the lack of integration with AWeber, suggesting alternative solutions.

Others suggest trying FastSpring because it's free to use and offers a professional and stylish e-commerce platform for digital goods. Users express satisfaction with FastSpring after almost 9 years and describe it as the small business answer to e-commerce without overhead.

Users acknowledge that FastSpring's offerings may come at a higher price, but they find them valuable compared to a payment gateway only. They recommend thinking through what you want to accomplish before starting with FastSpring's subscription management options.

FastSpring is highly recommended as the future of e-commerce, with users assuring that once you try it, you won't want to use anything else. They highlight its excellent features and service, especially for XOJO developers with its integrated solution with LimeLM for licensing.

Users suggest FastSpring as the place to go for customization at a reasonable price. They find FastSpring easy to deal with and well worth it.

Users also recommend FastSpring for protecting software with serial numbers and suggest setting up notifications to have full control over marketing to existing customers. They recommend going through the support material thoroughly for setting up products within FastSpring.

The customer service and platform of FastSpring receive high praise from users. It is recommended for all kinds of subscriptions and for those who want to get maximum benefits from online sales. Users suggest using FastSpring and their customer service for getting started.

Finally, users express anticipation for the availability of ApplePay integration with FastSpring, indicating their desire for continued improvement in the platform's features and offerings.

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
FastSpring is better option for small business and enterprises as well. But if you're a single person managing a person, or don't have a developer on your team, you may need to hire one to integrate the platform on your site, otherwise, it works great on all the parts. Have integrations with Apple, Google and Amazon Pay and accept most of the cards. And handles and tax automatically, which is a plus.
Daryl Wise Jr. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We love the fact that FastSpring only requires a percentage cut of sales and not an additional service fee. Our previous e-Commerce platform charged a hefty cut of sales and a service fee on top of that. The revenue we made went right back into paying the service fees. So I am very thankful that FastSpring does not charge us out of pocket for their incredible services! We also love the complete control of order fulfillment. Our previous e-Commerce platform allowed for zero customization of the order completion email. FastSpring however, allows for customization of the text-only email as well as the HTML version and even Web page order completion so that the customer doesn't even have to go to their email. They can complete an order and download their order in the same window!

They also fully cover VAT tax collection. Once again, our previous e-Commerce platform didn't cover VAT at all and they even assured us that VAT only mattered to sellers in the EU, not buyers. This is incorrect. EU laws require e-Commerce sellers to charge VAT Tax on purchases of electronically delivered products for buyers based in the European Union. In the EU law before 2015, VAT was based on the location of the business, but it is now based on the location of the customer. So the fact that FastSpring abides by EU laws is great! And I have had many EU based happy customers thanks to FastSpring's VAT coverage! Also, they are now fully compliant with the new GDPR regulation!

And how can we forget? Unlimited storage! Unlimited storage meaning that you can host as many files total on your store. So you could have a store with 10TB of files total. Individual product file size limits are 5TB however.

Lastly, the ability to see your customer's IP address and how many times they have downloaded your product is an amazing feature! This helps us in particular with unfortunate cases with fraudulent customers when they claim they never received or downloaded their order and they ask for a refund. FastSpring allows us to see how many times they've downloaded. On our previous e-Commerce platform, this was not possible.
Cristiano Ghersi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any kind of web app is perfectly suited for FastSpring, but also native apps can be arranged as well (as we did) with a little bit more effort.
There is an extensive portfolio of solutions and customizations that help to deal with almost every scenario.
The integration with a lot of Licensing platforms, finally, is awesome and extremely easy.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
David Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Technical support has been very responsive.
  • The overall store management and customization features implemented by FastSpring make it easy for me to update my product listings and add new products.
  • The ability to have FastSpring call my license generator at the completion of the order processing is also very important to my business.
Alex White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
FastSpring is very well suited for handling the sales of ebooks from a website, because it takes care of all details of ordering, payment processing, and file delivery, with minimal need for intervention by the owner of the website. FastSpring is especially well suited for the sales of digital products that are sold internationally because FastSpring customizes ordering pages for various countries with respect to factors such as language, currency, and taxes.
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